Case Processing Officer

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief
The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.
 
Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection

Country: Bangladesh

Department: Assisted Passage Program (APP)

Contract length: 31st July 2026 (with possibility of extension subject to funding, program needs and performance of incumbent)

Work Location: IRC-Bangladesh, Cox’s Bazar Office

Reporting to: Senior Case Processing Manager

Expected Start Date: At Earliest

Purpose of the Role
The Case Processing Officer supports the resettlement process for individuals under the Assisted Passage Program. This role involves managing applicant documentation, coordinating appointments, updating databases, and ensuring smooth case progression. The officer works closely with internal teams and external stakeholders to uphold data integrity and provide compassionate support to applicants.

Key Responsibilities
Case Management & Documentation

• Assist applicants through various stages including CMAF, biometrics, interviews, and medical appointments
• Prepare and maintain Case Management Processing Forms in line with program requirements
• Ensure accurate and timely data entry in the APP database
• Review of applicant files for completeness and compliance
• Identify and follow up on missing documents

Coordination & Communication

• Liaise with interpretation, movement, pipeline teams to facilitate case progression
• Communicate appointment details and respond to applicant inquiries with clarity and empathy
• Support quality checks and file handovers to ensure readiness for travel 

Data & Reporting

• Contribute to Comcare tracking through data entry and basic reporting
• Flag inconsistencies and support resolution of documentation issues 

Others

• Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC 
• Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience & Skills

• Minimum 2 years of experience in case processing, data management, or administrative support
• Strong organizational skills and attention to detail
• Effective written and verbal communication skills
• Ability to work in a multicultural environment and handle sensitive cases with discretion
• Minimum 2 years of relevant professional experience in data management, interviewing, or case processing
• Familiarity with Comcare or similar case tracking systems
• Working knowledge of Rohingya language 

Technical Skills

• Proficiency in Microsoft Office (Excel, Word, Outlook)
• Basic data analysis and reporting skills

Education

• Bachelor’s degree in any discipline or in a relevant field (Preferred- Social Sciences, Social Work, International Relations, Public Administration)

Standard of Professional Conduct
IRC and IRC employees are required to abide by the values and principles outlined in the IRC Way – Code of Conduct which are Integrity, Service, and Accountability. In accordance with these values, IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others. 
 

Standard of Professional Conduct: The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality.

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