Operations Officer - Business Product Owner, Investment Products

IFC — a member of the World Bank Group — is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities. Our mission is to leverage the power of the private sector to end extreme poverty and boost shared prosperity on a livable planet.

Within IFC, the Corporate Portfolio Management (CPM) Department, under the IFC Global Industries Vice President,  is responsible for: (i) providing corporate and strategic level reports and reviews of IFC’s investment pipeline, program and portfolio, including granular data and historical and forward looking analytics of trends, risks, and profitability; (ii) providing thought leadership on how IFC can create a portfolio that balances profitability, risk and development impact; (iii) systematically capturing lessons of experience, with the goal of these being incorporated into IFC’s strategy and new investments, in order to improve IFC’s performance and outcomes; (iv) developing, and supporting the management of, portfolio systems as well as portfolio related knowledge tools.

To meet IFC’s 2030 ambitions as outlined in the capital increase commitments and the IFC 3.0 strategy, it is essential that IFC Operations possess the necessary tools, processes, and systems to ensure top-quality delivery to clients and maximize internal efficiencies. To achieve this, the CPM Core Operational Systems (CPMCO) vertical is dedicated to continuous business process improvement, operational systems, risk management, and change management. One of their flagship programs, Phoenix, aims to replace IFC’s legacy operations systems (iDesk/iPortal) for Project Processing and provide tools for business development and external client interactions. Phoenix is a unified program with a phased delivery approach, integrating Partner Portal, Unified Relationship Management Platform, and Project Processing into one cohesive system.

Duties and Accountabilities 

CPMCO is seeking a highly skilled Operations Officer (GG level) to provide product ownership for the Project Processing module of Phoenix, for investment operations. Reporting to the CPMCO Lead, this role leads business analysis, impact assessment, and ongoing simplification of user journeys for Investment Operations staff. The ideal candidate brings strong business analytical skills, attention to detail, and a proven record in implementing new investment products—including corporate finance, core equity, and risk sharing facilities. A focus on innovation and experience applying technology solutions to drive process improvement and operational efficiency are essential to deliver strategic value for IFC operations.

Key responsibilities include:

•  Own priorities and roadmaps for Project Processing
•  Organize and facilitate requirements gathering, workshops and business process reviews with operations staff and key stakeholders.
•  Collaborate with IT to plan and sequence implementation of modules and enhancements based on business impact and criticality.
•  Contribute to continuous streamlining and simplification of business processes and user journeys for operations staff.
•  Champion the adoption of technology innovations—such as SalesForce —to bring efficiency and improve staff experience.
•  Review existing policies, procedures, and system functionality to identify opportunities for automation and enhancement.
•  Prepare and present clear updates and reports for leadership, highlighting key milestones and achievements.
•  Assess dependencies, risks, and potential issues, ensuring they are tracked, resolved, or escalated appropriately.
•  Collect feedback and monitor the effectiveness of implemented process changes and technologies.
•  Ensure realization of business value.