Associate, Product Engineer, JIRA

Do you want to be a part of shaping the future of enterprise collaboration? Join us in driving innovation through the administration, configuration, and optimization of Jira and Confluence at scale. From designing workflows and governance frameworks to integrating with ServiceNow, CI/CD pipelines, and identity management systems, we make collaboration seamless and powerful. With expertise in automation, scripting, data migration, and performance tuning, we empower teams to work smarter, faster, and more securely. Be part of the journey where digital collaboration meets enterprise excellence!

Accountability and Responsibility

• Administration, configuration, and optimisation of enterprise collaboration tools, with a primary focus on Jira and Confluence.
• Design, implementation, and continuous improvement of workflows, templates, permission models, and governance frameworks within tooling platforms.
• Integration of tooling with identity management, ServiceNow, CI/CD pipelines, observability, among others.
• Scripting and automation for tool management, user provisioning, and reporting (e.g., Python, PowerShell, Bash).
• Data Migration (projects/spaces) across instances.
• Monitoring, troubleshooting, and performance tuning of tooling environments.
• Supporting adoption of best practices for tool usage, documentation, process automation, and digital collaboration.
• Ensuring compliance with organisational security, data protection, and audit requirements within tooling platforms.
• Working with end users and engineering teams to drive and ensure adoption.

Knowledge and Education

• Experience implementing, configuring, managing and supporting Enterprise Collaboration Tooling (Jira and Confluence) at an enterprise scale.
• Expertise in workflow design and automation, templating, permission structures, and governance within collaboration platforms (with focus in Jira and Confluence).
• Familiarity with integrating Atlassian tools into broader enterprise systems (ServiceNow, CI/CD, MS Teams among others).
• Scripting and automation for tool management, user provisioning, and reporting (e.g., Python, PowerShell, Bash).
• Experience in Data Migration (projects/spaces) across instances.
• Monitoring, troubleshooting, and performance tuning of tooling environments.
• Supporting adoption of best practices for tool usage, documentation, process automation, and digital collaboration.
• Ensuring compliance with organisational security, data protection, and audit requirements within tooling platforms.
• Working with users to drive and ensure adoption.
• Strong communication skills for user support, technical enablement, and compliance.
• Certifications such as Atlassian Certified, ITIL Foundation, or SAFe are advantageous.

What is it like to work at the EBRD? / About EBRD 

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.  

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment. 

The EBRD environment provides you with: 

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in. 
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• We offer hybrid and flexible working arrangements and believe we operate at our best when collaborating 3 days a week in person (minimum)
• An environment that places sustainability, equality and digital transformation at the heart of what we do. 
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits. 

Diversity is one of the Bank’s core values which are at the heart of everything it does.  As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.   

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).