Data Analysis and Statistics Consultant (P1)

The consultant will carry out the Ombudsman Office’s data analysis and reporting capacity. This work shall be guided by forward-looking approaches that consider data integrity and adaptive analytics. By ensuring accurate data and analyzing trends, the consultant will support the Office in drawing actionable insights for evidence-based recommendations to inform the informal responses to address workplace dispute.

Remote

3 Months with possibility of extension, subject to satisfactory performance and availability of funds

 Mapping and analyzing anonymized data flow on the users of the Office’s services, by identifying gaps in data entry, updating or reporting, defining new data reporting or analysis, processing improvements and implementing approved data system enhancements.  Ensuring data integrity and consistency throughout the data lifecycle. Maintaining database and optimizing data management processes.  Using effective data visualization tools to present findings in a clear and concise manner.  Identifying, analyzing and interpreting trends, patterns, and anomalies using statistics.  Presenting complex data insights to non-technical stakeholders in an easy-to-understand format, ensuring confidentiality and non-attribution as required by the Office.  Leading the improvement of design, analysis and dissemination of the Office’s annual survey results.  Researching, collating and drafting reports on the work of the Office, including but not limited to the annual report.  Updating the intranet site as appropriate.  Performs other duties as may be assigned by the supervisor. Deliverable Schedule:  Deliverable 1: Prepare analytical reports on anonymized service data, identify trends and insights, and translate statistical insights into data-driven recommendations on UNRWA’s work culture and areas for improvement.  Deliverable 2: Develop dashboards, presentations, including statistical and graphical material for internal Office staff based on existing data insights and trends.  Deliverable 3: Prepare and launch office annual survey.  Deliverable 4: Create methodology for data analysis, review current data collection processes and prepare a workplan for the assignment.  Deliverable 5: Update the Ombudsman Office’s intranet content reflecting reports, findings, and relevant documentation to encourage informal conflict resolution to workplace conflict.  Deliverable 6: Establish methods that will improve data management, ensuring confidentiality and accuracy.  Deliverable 7: Develop visual products to reach diverse UNRWA staff to improve their access to informal conflict resolution services by the Office.

An advanced university degree (master's or equivalent) in one of the following fields/disciplines is required: data science, information management, statistics, engineering or related field. Proven experience as a Data Analyst or in similar role is desirable. Familiarity with data management, confidentiality, and organizational performance metrics is desired. Experience with advanced IT tools, to produce engaging reports and presentations for diverse audiences is desirable. Experience in research & analysis, report or brief writing on work culture is an asset. Experience in a UN organization is an asset

English and Arabic are the working languages of UNRWA. For this assignment, fluency in English is required. Knowledge of Arabic is an advantage but is not a requirement.

Travel:  The incumbent may be required to travel in the Agency's area of operations. Reporting:  The Data Analysis and Statistics Consultant reports to the Ombudsman (P5) Required Competencies:  UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default.  Teamwork: Works collaboratively with colleagues to achieve organizational goals. Solicits input by genuinely valuing the ideas and expertise of others; is willing to learn from others. Places team agenda before personal agenda. Supports and acts in accordance with final group decisions, even when such decisions may not entirely reflect own position. Shares credit for team accomplishments and accepts joint responsibility for team shortcomings.  Learning and researching: Commits to continuous learning. Keeps abreast of new developments in own occupation. Embraces knowledge from diverse areas. Actively conducts research to integrate and organize information. Performs critical thinking and analyzing.  Creativity: Offers new and different options to solve problems or meet needs. Promotes & persuades others to consider new ideas. Takes calculated risks on new and unusual ideas; thinks "outside the box". Take an interest in new ideas and new ways of doing things. Is not bound by current thinking or traditional approaches.  Technological Awareness: Keeps abreast of available technology. Understands applicability and limitations of technology to the work of the office. Seeks to apply technology to appropriate tasks. Shows willingness to learn new technology.

THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.