Program Officer, Community Capacity Building

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:
Switchboard provides training, technical assistance, and knowledge resources to build the capacity of organizations serving refugees and other ORR-eligible populations nationwide. More information about Switchboard can be found at www.SwitchboardTA.org.

Switchboard is seeking a limited-term Program Officer, Community Capacity Building to play a key role in advancing Switchboard’s community-facing technical assistance and capacity-building portfolio from January – September 2026.

The Program Officer will help strengthen the national infrastructure that supports organizations serving ORR-eligible newcomers, with a focus on community-based service providers. This role will lead several core functions within the SCCB team: overseeing the operations of the Switchboard Community Support Line (SCSL); managing national resource mapping and referral pathway initiatives; supporting through tailored training and technical assistance; driving outreach strategies that expand awareness and utilization of Switchboard services; and contributing to the development of high-quality learning resources for the field. The Program Officer will also support cross-team initiatives and help implement special projects as needs and opportunities emerge, ensuring Switchboard remains responsive to the evolving needs of the resettlement ecosystem.

The ideal candidate will bring strong systems-thinking skills, experience within the U.S. refugee resettlement or humanitarian landscape, comfort managing complex workflows, and a passion for building the capacity of local organizations that serve newcomers. This role may include staff supervision.
This position is contingent on receipt of grant funding.

Major Responsibilities:

Responsibilities include, but are not limited to:

• Will oversee daily operations of the Switchboard Community Support Line (SCSL), including consultations, referrals, workflows, SOPs, and Airtable data accuracy.
• Will manage complex or escalated community partner inquiries and guide effective problem-solving approaches.
• Will support national resource mapping efforts and maintain accurate, user-friendly referral databases and public-facing maps.
• Will develop and maintain referral pathways to ORR-funded programs and cultivate relationships with local providers and ORR grantees.
• Will support the Senior Program Officer in responding to technical assistance requests and contributing to needs assessments.
• Will contribute to Switchboard’s learning resources (blogs, guides, toolkits, etc.) and learning opportunities (CoP’s, Webinars, Trainings, etc.)
• Will support the Senior Program Officer outreach strategies to expand awareness and utilization of SCCB initiatives, engaging community partners, state offices, and other stakeholders.
• May represent Switchboard at external meetings and convenings as needed.
• May support special projects, cross-team initiatives, and emerging priorities related to state and community capacity building.
• Will support monitoring and evaluation (M&E) activities for capacity-building initiatives, ensuring accurate data collection, reporting, and contributing to Switchboard’s broader M&E efforts as needed.
• Will support Program Managers/Coordinators, including coaching, and fostering strong team communication.
• Other duties as assigned.

Job Requirements:

Education and Experience

• Bachelor’s degree required; Master’s degree in Nonprofit Management, Public Administration, Social Work, International Affairs, or a related field preferred.
• 3–5 years of experience in program or project management within the nonprofit, humanitarian, or community engagement sector.
• Demonstrated experience supporting or implementing refugee resettlement, U.S. Refugee Admissions Program (USRAP), private sponsorship, or ORR-funded programs (RSS, RHP, RSP, MG, etc.).
• Experience assessing and building organizational or community capacity, and supporting partners through training, technical assistance, or consultation services.
• Proven ability to manage complex, multi-stakeholder initiatives involving community-based organizations, state agencies, local service providers, and other partners.
• Experience with data systems, tracking tools, and monitoring processes; familiarity with Airtable preferred.
• Experience with cross-team collaboration and managing workflows that require coordination across multiple functions (e.g., mapping, referrals, TTA, communications).
• Familiarity with grant-funded programming and reporting requirements preferred.

Skills and Competencies

• Strong organizational and time-management skills, with the ability to balance multiple priorities and meet deadlines in a fast-paced environment.
• Excellent interpersonal, verbal, and written communication skills, with the ability to translate complex information for diverse audiences.
• Strategic thinker with strong attention to detail and a solutions-oriented, proactive approach to problem-solving.
• Ability to remain flexible, calm, and effective when navigating emerging needs or high-volume inquiries from partners.
• Demonstrated ability to collaborate effectively in multicultural environments and to build strong, trust-based relationships with partners.
• Proficiency in project management tools and Microsoft Office Suite; experience with Airtable preferred.
• Comfort facilitating trainings, presentations, and group learning spaces.
• Commitment to IRC's values of service, accountability, integrity, and equality.

Working Environment: Remote working environment, with potential for travel depending on project needs.

Compensation: (Pay Range: $65k - $85k) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

#li-1