SVN-EC036-2025-ITAS Information Technology Assistant

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

 

Context

Under the general supervision of the ​Chief of Mission,​ and direct supervision of the ​​Resources Management Officer​​, and in close coordination with the ICT Central Team, the incumbent will provide first-level technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach for the IOM Ecuador country office. 

Education

• High school degree, and four years of relevant experience administrating Cloud-based services (Azure, AWS and/or Microsoft 365), and LAN/WAN networking environments, including Cisco Meraki; or
• Bachelor’s degree in in computer science, telecommunications, and systems engineering, and two years of relevant experience as mentioned above.

Any of the above qualifications plus the following will be an advantage:

• AWS or Azure, and/or Microsoft 365 Cloud Certification (Associate) are important advantages.
• Microsoft Certification (MCP or above) in Windows Server 2019 or above and Active Directory is also preferable.
• Other industry certifications such as Cisco CCNA, Avaya, CompTIA Network+, CompTIA Security+, or ITIL.
• Cybersecurity-related certifications and training are an advantage. 

 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

 

Experience

• Four years of relevant experience administrating Windows computers, Office365 tools (e.g., Microsoft Outlook), and LAN/WAN Meraki networking environment.  
• Extensive experience in direct user technical support and computer, network, and communication equipment troubleshooting.
• Proven experience supporting Office 365 and cloud-based solutions in AWS or Azure.
• Basic experience and/or knowledge in responding to cyber security incidents, vulnerability management, patch management, and security compliance daily tasks (e.g., NIST 800-53 cybersecurity standard and compliance framework). 

Skills

• ​​Identify, diagnose, and troubleshoot end-user computer’s problems including Windows Operating Systems, Cisco VPN Connectivity, Microsoft Office, etc. Including remote troubleshooting tools
• ​Manage users in Active Directory and Office 365
• ​Capacity to configure networking equipment including switches, firewalls, and antennas (e.g. Cisco Meraki and ASA).
• ​Knowledge of administering corporate antivirus and corporate backup systems  
• ​Experience with ITIL-based service desk ticketing systems
• ​Creation of users, extensions, and overall administration of telephone switchboard systems (e.g. Avaya, Siemens)
• ​Managing videoconferencing systems (e.g. Microsoft Teams, Webex, Polycom)
• ​Experience troubleshooting macOS and macOS-based applications
• ​SAP and Oracle troubleshooting experience will be considered an advantage​ 

Languages

• For this position, is requeired fluency in Spanish and intermediate English (oral and written).  

IOM’s official languages are English, French and Spanish.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

 

Required Competencies

 

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

 

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.