Support Services Manager - internal

Duty Station : Myitkyina or Lashio, with 30% travel to other state

Report to : NEAO Area Manager

Technical Line Manager: Head of Support Service

Overall purpose of the role:

Provides coordinated and strategic leadership for all support functions and ensuring the smooth running of all support functions to meet the programme needs in line with the DRC Operations Handbook.

Implementation of Economic Recovery programme

This role has an area focus and ensures compliance to DRC procedures and guidelines within the area. The role contributes to the development of area strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to base operations.

 Responsibilities

 Planning and strategy

• Ensure annual planning for support services is done and regular targets are met and these are linked to the coordination unit for country wide consistency
• Ensure project planning includes relevant support service requirements (such as lead times and appropriate budgets)
• Ensure resource mobilisation is realistic and meets the needs of support functions, by using the operations budget to input to donor proposals
• Ensure support services are fit for purpose to meet programme needs
• Be the focal point for, compliance self-check, risk register, internal audit and results contract

 HR support

• Ensure monthly reports and targets are met by the department and be a link for the HR coordination unit
• Ensure quarterly tasks are completed on time (such as staff inductions, Code of Conduct training and leave planning)
• Ensure annual HR tasks are completed as per the handbook (Performance Reviews)
• Streamline HR responses across departments (support on organogram development)
• Ensure the HR team fulfils daily tasks, such as recruitment, contract renewal/ amendments, timesheet submission and leave tracking are conducted

Administration support

• Be the focal point for key administrative tasks such as registration for the coordination unit

• Oversee the team to ensure follow up on routine tasks are carried out (guesthouse supplies, visa applications, phone credit purchase and utilities bill payments, rental and lease agreements etc are completed

  Logistics and procurement support             

• Ensure procurement procedures are followed and be a focal point for tenders with the coordination unit (including being a chairman for most major tenders)
• Ensure the department KPIs are improving and monthly report submissions are timely and of increasing quality
• Be a focal point and decision maker for fleet movement cancellations in line with LPM advice
• Work with the LPM to ensure each of the sub departments (procurement, fleet, assets, warehouse and IT) have targets and are meeting them, in line with operation handbook procedures.

Finance (25%)

• Primary budget holder for all support service lines and secondary budget holder for all support service lines
• Responsible for budget monitoring and forecasting for support service budgets
• Work with senior managers to budget monitor all grants
• Ensure key annual finance tasks are completed (such as the annual reports)
• Work with finance to ensure programme teams clearly understand compliance paperwork
• Ensure that monthly finance tasks are completed (payroll, SOS, PIT, cashbooks and cash forecasts) and in line with operations handbook procedures

  Program Support

• Ensure efficient and effective program implementation while following the budget and work plan
• Ensure project planning includes relevant support service requirements (such as lead times and appropriate budgets)
• Ensure support services are fit for purpose to meet program needs
• Be the focal point for the compliance self-check, risk register, internal audit and results contract
• Conduct field monitoring visits to monitor operational support and verify program implementation and accountability to beneficiaries
• Assist in developing project plans and budgets for funding
• Assist in project implementation and reporting

         As Manager the post-holder is responsible for the following:

• Accountable for achieving DRC’s strategic goals and objectives within the area of responsibility
• Accountable for making significant decisions on what the unit does: its purpose, functions and role, and for making commitments and decisions that require the expenditure of significant unit resources.
• Accountable for people management of direct reports, generally at least 3 employees. This includes hiring & firing, objective setting, probation, performance appraisal, development of staff, managing performance, including poor performance, etc.
• Accountable for making sound decisions based on DRC policies, MOPs, standards, and the advice of technical experts in DRC

*Perform any other relevant tasks as requested by Area Manager.

Experience and technical competencies:

• Relevant university degree in Logistics and/or Supply Chain Management or equivalent professional qualification
• Previous humanitarian experience with an INGOs, or Local NGO,
• At least 4s years' experience in similar role
• At least 3 years' experience with people management
• Knowledge of project cycle management
• Knowledge of supply chain management and procurement processes
• Knowledge of budget cycle and monitoring processes
• Knowledge of code of conduct principles and the HR systems for performance management
• Knowledge of key donor policy and compliance procedures
• Advance English Level
• Fluency in Burmese and local languages

All DRC roles require the post-holder to master  DRC’s core competencies :

• Striving for excellence: Focusing on reaching results while ensuring efficient processes.
• Collaborating: Involving relevant parties and encouraging feedback.
• Taking the lead: Taking ownership and initiative while aiming for innovation.
• Communicating: Listening and speaking effectively and honestly.
• Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

Conditions

Contract: DRC will offer the successful applicant a DRC’s Regular contract including 3-month probation period. Renewable depends on both funding and performance. Salary and conditions will be in accordance with DRC’s Terms of Employment. The position is in Employment Band F-management.

Application and CV

Interested? Click the button to apply. Please send your application, in English, no later than 12th December 2025.

CV only applications will not be considered.

(Applications  will  be  reviewed  on  a  rolling  basis,  and  shortlisted  candidates  may  be  contacted  for interview/an offer made before the advertised closing date)