Training Coordinator, HSPRS

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

IRC’s safety, health, and education programs support communities that have been affected by grief, loss, and displacement by providing mental health and psychosocial support, mental health and interpersonal violence screening, and referral as needed to more specialized supports. Given the high needs  of  Unaccompanied Children (UC), the Training Coordinator will support the delivery and development of specialized trainings and resources.

The Training Coordinator, HSPRS is a full-time position that will support IRC’s Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC). This position is part of 36-month contract. 

The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. This is a national, multi-million-dollar project with ambitious delivery goals which include assessing the safety and suitability of a sponsor before an unaccompanied child is released from custody (Home Study) and providing case management support via remote and / or  in-home visits to ensure the continued safety, stability and connection to community resources  (Post Release Services).

Job Overview

The Training Coordinator develops and delivers staff trainings through webinars, asynchronous learning modules, and client-facing resources, while continuously assessing emerging training needs. In close collaboration with the Training Officer, Regional Supervisors, Regional Coordinators, the Quality Assurance team, and local offices, this role strengthens the program by building the capacity of staff and partners. This position is part of the IRC Headquarters Safety, Health, and Education program.

Major Responsibilities: 

•    Contribute to the development of HSPRS training plan and support local staff in its implementation through webinars, communities of practice, in person training and written resources, including client-facing materials. 
•    Deliver training to staff on program services, service delivery, and documentation requirements. 
•    Track training activities, maintain protocols and collaborate with HSPRS Quality Assurance team to update all trainings based on funder requirements and revised HSPRS protocols.
•    In coordination with the Training Officer, maintain a training calendar, coordinate regular sessions and Community of Practice (CoP), and participate in the Instructional Design CoP.
•    Revise training content based on monitoring results and emerging trends among community service providers.
•    Support the development and design of e-learning modules and provide additional interactive training via webinars and other learning opportunities. 
•    Collaborate with the Training Officer to update intranet pages (RescueNet) ensuring field staff have easy access to current materials and voluntary trainings.
•    Support the maintenance and organization of various training development platforms such as Box, Canva, Thinkific, Slido and Survey Monkey.
•    Stay current on Unaccompanied Children and Child Protection topics, issues, trends, data and resources, and share regular updates with Child Protection and HSPRS teams.

Job Requirements:

Successful candidates must possess knowledge of Child Protection programming with experience working on the Home Study and Post Release Services Program. This position requires a diverse skill set including training, monitoring and strong communication skills with regards to content development. Demonstrated success working and communicating effectively in a multi-cultural environment with ability to effectively build internal and external relationships.
•    Bachelor’s degree preferred
•    Minimum 3 years relevant experience, including in Child Protection, HSPRS or Child Welfare.
•    Excellent verbal and written communication skills as well as, an overall ability to be clear and concise in all communications.
•    Fluency in English required and Spanish a plus.
•    Experience in teaching or instructional design preferred.
•    Strong organizational and time-management skills; proven ability to prioritize and deliver on time.
•    Ability to work both independently and in a dynamic, cross-functional global team structure.
•    Ability to manage and work through change in a proactive and positive manner. 
•    Demonstrated experience collaborating with staff, interns or volunteers. 
•    Demonstrated experience creating and facilitating trainings.
•    Strong understanding of child development, trauma-informed care, responsive service delivery, and strength-based and client-centered services.
•    Demonstrated experience in case management and helping vulnerable individuals and families navigate complex systems and connect to resources.
•    Highly developed interpersonal skills including active listening, emotional de-escalation, patience, and compassion.
•    Ability to manage and work through change in a proactive and positive manner. 
•    Must be cleared and approved by Office of Refugee Resettlement and background check including FBI fingerprints and Child Abuse and Neglect checks required upon hire (initiated by IRC after acceptance of the position).  

Working Environment:  Standard office work environment including remote. Up to 10% travel required.

**Compensation: (Pay Range: $29.75 - $33.89)**Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.