Welcome Supervisor

What we do

The International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and, at the same time, promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.

Our values

At the ICRC, we value impact, collaboration, respect, and compassion. We seek candidates who demonstrate behaviors based on these shared values. For more information on the ICRC values, please visit this 

Purpose

Welcome Supervisor 2 coordinates the activities of the Welcome department in regional delegations or hubs, or in very large delegations, ensuring that Welcome arrangements, including pick-up/drop off of ICRC staff and guests, travel plans, visas, permits, official registration and accommodation, are organized smoothly.

Accountabilities & functional responsibilities

• Supervises and coordinates the activities of the Welcome department.
• Coordinates and ensures timely pick-up and appropriate accommodation (hotel, apartment, house) for staff and guests; makes sure that they receive all the information/documentation they need.
• Interacts with relevant authorities (ministries, consulates, etc.) regarding certificates, visas, permits, registration, etc.
• Ensures accommodation is safe and suitable to live in; contacts the appropriate department(s) in case of problems.
• Coordinates and ensures the organization of staff travel (plane, train, bus, etc.) by the most cost-effective means and, if required, coordinates drop-off at/pick-up from airports, stations, etc.
• Ensures communication between ICRC offices, sub-delegations, delegations and/or headquarters regarding staff travel and with participants at events/seminars.
• Ensures all appropriate databases are kept up to date on staff members, missions and other travel, document validity, residences, and any other relevant information (schools, airlines, telephone numbers, etc.).
• Negotiates tenders, deals, prices and discounts with service providers (travel agencies, transport companies, hotels, etc.).
• Supervises, coaches and provides guidance to Welcome department staff (staff under direct supervision), in agreement with the Administration.
• Attend management and coordination meetings and update the Welcome staff on the ongoings for the delegation/Sub delegations.
• Participates in establishing the budget and monitors its implantation.
• Provides support to the staff rotation in the absence of the Welcome Assistant/Officer in charge of staff rotation

Desired profile and skills

•    University degree or advanced technical certificate
•    6 years’ experience in the same field of activity
•    Computer proficiency and ability to run specific software 
•    Fluent command of written and spoken English 
•    Attentive to details, rigorous with high sense of confidentiality and integrity
•    Able to write clear and concise reports, procedures and quality documents
•    Good team management and tasks planning skills
•    Target oriented, ability to work independently with minimal supervision, take initiative and make decisions
•    High degree of flexibility and responsiveness
•    Able to develop and sustain a network of key contacts
•    Good negotiation and communication skills

Additional information

• Type of role: Resident
• Working rate: 100%
• Starting date: January 2026
• Location: JERUSALEM (JER)
• Job level: B3 (B3)
• Length of assignment: 1 year (extendable)
• Application deadline: 21/12/2025

Reports to (role)

Finance & Administration Manager

People management responsibilities

Yes

Relationships

• Internally, interacts with ICRC mobile and resident staff.
• Externally, interacts with the Ministry of Foreign Affairs/Ministry of the Interior, airport and immigration authorities, travel agencies/airlines/transport companies.