ICT Senior Assistant

The UNOPS Middle East Region (MR) provides strategic leadership, performance oversight, and support to UNOPS operations across Iraq, Jordan, Lebanon, Syria, Yemen, and the State of Palestine. MR is responsible for positioning UNOPS as a key development partner in the region through high-level engagement with regional bodies, UN coordination mechanisms, development banks, donors, and intergovernmental organisations. By fostering strategic partnerships and promoting operational excellence, the region supports country teams in delivering sustainable solutions to complex development, peace, and humanitarian challenges

UNOPS supports both humanitarian response and early recovery in Gaza. Currently, UNOPS support in Gaza focuses on key humanitarian enablers, including on access, via the Security Council-mandated UN 2720 Mechanism and the Access Support Unit (ASU), humanitarian fuel and energy, and mine action. Operations are envisaged to continue in the coming period with a focus in line with the UNOPS mandate: (i) infrastructure construction and rehabilitation, (ii) procurement and (iii) project management.

The Support Team of UNOPS provides the full range of support services to ensure timely and quality delivery of UNOPS Agenda and UNOPS Strategy, in compliance with its policies and procedures. 

The ICT functions are governed by UNOPS policies. ICT supports UNOPS with managing ICT resources, network administration, IT business system solutions, ICT Risk Management and General Operations support. 

UNOPS is seeking to recruit a retainer  ICT Senior Assistant to assist with ICT function. Under the overall guidance and the direct supervision of the ICT Associate, the ICT Senior Assistant will deliver above objectives.

** IMPORTANT INFORMATION **

Retainer positions are not full-time positions. They constitute a contract whereby the Retainer may be requested to provide a specific output/deliverable within a specified period of time, on short notice. When holding a retainer contract, individuals may receive ad-hoc requests from the UNOPS project teams or country offices, and the quantity of requests will vary depending on the current needs. UNOPS shall have no obligation to obtain any minimum quantity of services from the Individual Contractor during the duration of the retainer ICA. It is possible to have multiple consultancy contracts with or outside UNOPS, as long as it is declared to the UNOPS Ethics Office. Read more about the ICA retainer modalityhere.

The ICT Assistant (ICT-A) will be based in Jerusalem, with travel / work to the West Bank. The ICT-A will, 

• Assist in managing ICT resources, including hardware, software, inventory, skills, team, outsourced providers. 

• Assist in ICT projects / Business System solutions development. 

• Assist with general operations management. 

The work is of a highly confidential nature and the ICT-A must maintain the highest standards of confidentiality

Working under the supervision of the ICT Manager and in close collaboration with the Operations Team, the ICT Assistant will be responsible for the following deliverables. 

• Assist in setting up and configuring the end user requirement.

• Assist in the installation and maintenance of the communications equipment for wired and wireless networks.

• Assist in the daily and routine IT support. Installation, operation, and maintenance of computer systems and other technologies, such as communication systems.

• Technical support to end users on all help desk requests, including escalating cases to the ICT Manager.

• Troubleshoot Internet connection problems including following up with the ISPs in Jerusalem and Ramallah.

• Troubleshoot all internal networks at the office including LAN, Wi-Fi, Security systems networks.

• Troubleshoot technical problems with security systems including VoIP phones system, CCTV cameras system and network, Access Control system and network, public address, Time Attendance system.

• Monitor and maintain printers, including supplies.

• Monitor and maintain UPS systems and Power Generator of the building, including monthly checkup, spare parts, and fuel requirements.

• Follow up on any connection requests.

• Daily check of Antimalware portal for any problems.

• Deployment of any required patches or licenses on the users’ systems 

• Monitor and maintain engagement log, visitor log etc. 

• Assist in procurement of ICT requirements within the allocated ICT budget

• Follow up with different suppliers when needed.

• Conduct new staff onboarding and offboarding including inventory updates.

• Maintain ICT inventory, with the support of Finance.

• Stay updated with new features, capabilities and best practices of office deployed solutions.

• Assist in developing business system solutions (databases, forms, surveys… etc.) in close collaboration with ICT managers and project owners. 

• Perform additional tasks assigned by the line manager.

Required

• Secondary school (or equivalent) with 5 years of relevant experience 

Desired

Bachelor’s degree (or equivalent) in Computer science/Infomration technology with 1 years of relevant experience is desired

Required

• 5 years ( or less, depending on your academic credentials) of relevant experience

• Experience in technical support is required.

• Demonstrated high level competence with using standard office software packages (MS Word, Excel, PowerPoint, etc.) is required

• Intensive knowledge in Google Workspace is required. 

Desired

• Experience in UN or INGO is desirable. 

• Please note that UNOPS does not accept unsolicited resumes. 
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.