Human Resources Officer (Social Benefits)

At the heart of UNICEF's work is the program countries. Each office works in line with UNICEF's mission as part of a specific program of cooperation with local governments. Their work is based on a five-year plan based on a situation analysis and is provided with technical assistance by the regional offices. UNICEF's work is part of other UN activities in the country.

UNICEF, originally the United Nations International Children's Emergency Fund, officially United Nations Children's Fund since 1953, is an agency of the United Nations responsible for providing humanitarian and developmental aid to children worldwide. The organization is one of the most widely known and visible social welfare entities globally, operating in 192 countries and territories. UNICEF's activities include providing immunizations and disease prevention, administering treatment for children and mothers with HIV, enhancing childhood and maternal nutrition, improving sanitation, promoting education, and providing emergency relief in response to disasters.

Under the supervision of the HR Officer, Social Benefits, the HR Officer will be responsible for the following functions:
• Provide technical and operational support on social benefits matters, including medical entitlements, pensions, life insurance, special education grants, and allowances, ensuring compliance with UNICEF and UN policies.
• Assist in the administration of the UNICEF Medical Insurance Plan (MIP) for locally recruited staff by:
o Coordinating with Third Party Administrators (TPAs) on claims and benefit queries.
o Supporting Regional/Country Offices with guidance on policy interpretation and operational issues.
o Preparing reports and maintaining accurate records related to MIP cases.
• Support the processing of ABCC (Advisory Board on Compensation Claims) cases by guiding Regional/Country Offices on submission requirements and liaising with the ABCC Secretariat and DHMOSH on pending cases.
• Assist on medical evacuation cases by providing timely assistance to Regional/Country Offices, ensuring adherence to established procedures, and liaising with external providers and DHMOSH as needed.
• Assist in managing complex sick leave and disability cases by ensuring timely documentation and submission to the UN Pension Committee, in collaboration with DHMOSH(Division of Healthcare Management and Occupational Safety and Health).
• Serve as a focal point for staff inquiries related to special education grants and special dependency allowances, providing clear guidance and escalating complex cases to DHMOSH when required.
• Contribute to policy and process improvements by identifying operational challenges, proposing solutions, and supporting the development or update of HR guidance and tools in the area of social benefits.
• Prepare data and reports for internal monitoring and external reporting requirements, ensuring accuracy and timeliness