Operations Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Operations Supervisor (OS) is responsible for the direct oversight and coordination of all operational functions across the San Diego offices, ensuring a well-functioning and compliant operational environment. The OS serves as the primary liaison with HQ Regional Functional Leads, including the Supply Chain Advisor (SCA), and supports the Deputy Director in communication with the Regional Safety and Security Director (RSSD), the Regional IT Director (RITD), and the Global Facilities Director (GFD).

The OS acts as the primary point of contact for various operational areas, oversees reception, and provides general administrative support. This position reports to the Deputy Director and provides direct supervision to assigned Operations staff in the IRC San Diego offices.

Major Responsibilities:

Supply Chain
·    Procurement management and Oversight
o    Accountable for managing purchases and procurement for the Cluster, ensuring compliant competitive bidding and value-for-money analysis, and coordinating with GSC for procurements requiring their involvement.
o    Accountable for the management and maintenance of procurement through the ERP system (Integra), including PR-PO processes, and ensure the Period Close Checklist is completed accurately and on time.
Consolidate procurement plans, monitor progress, and track implementation.
o    Responsible for overseeing adherence to procurement policies and procedures and for ensuring the procurement method matrix is consistently applied
o    Proactive involvement in risk identification and mitigation related procurement, supplier and supply chain reliability.
·    Contracts & Vendor Management
o    Manage and track service agreements and stand-alone contracts.
o    Maintain vendor relationships in accordance with organizational supply chain policies and SOPs.
·    Inventory & Warehouse Management
o    Oversee inventory controls, warehouse management, and ensure regular reconciliation of on-hand inventory.
o    Oversee the management of accurate inventory and CIK (Contribution in Kind) balance reporting
o    Oversee mid-year and end of yar inventory count and reporting, investigate and resolve inventory discrepancies

Facilities Management:
•    In collaboration with Operation’s staff and Deputy Director:
o    Manage the office and equipment leases, coordinate repairs and improvements with property managers, and lead the procurement of office equipment.
o    Coordinate the allocation of workspaces and support related employee lifecycle needs such as building access.
o    Support smooth functioning of office infrastructure including communications equipment and services.
•    Responsible for coordinating El Cajon garden maintenance and repairs, such as leaky pipes, and collect fee payments for the garden;
•    Assist with planning and coordinating office space utilization.
•    Responsible for coordinating on- and off-site storage needs.

Information Technology—IT:
•    In collaboration with Operation’s staff and Deputy Director:
o    Oversee IT and communications infrastructure, hardware and software matters.
o    Educate staff about IT support resources, including appropriate channels for incident reporting.
o    Work with regional and HQ IT team to address any internet or telecommunications service disruptions, liaising with local internet and telecommunications service providers.
o    Escalate any unresolved incidents or larger-scale IT projects (such as office moves or expansion) as needed.
o    Ensure compliance with IT protocols, policies, and procedures including information security policy, IT procurement and asset management policy, acceptable use of IT resources policy, and new software procurement protocols.

Other Duties
•    Provide mentorship and supervision to Operations staff, including leading team meetings, individual supervision and coaching, and conducting goal setting, and performance reviews. 
•    Serves as back-up to Front Desk Reception, as the needs arises, for covering time off; 
•    Other duties as assigned.

Job Requirements:

•    Undergraduate degree in business, non-profit management, public administration, or others related field preferred.
•    At least two years of related professional experience; preferably with refugee services and in a non-profit or social service environment.
•    Experience supervising staff preferred.
•    Demonstrated ability to work with deadlines and lead multiple priorities in a fast-paced environment.
•    Good interpersonal communication skills and ability to effectively work in a multi-cultural work environment.
•    Knowledge of state and federal donor compliance regulations is a strong plus.
•    Fluency in English, written and spoken.

Working Environment: 
•    A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities.
•    May require occasional weekend and/or evening work.

Compensation: (Pay Range: $65,064 - $77,700) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $143 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.