Receptionist / Front Desk

THE OPPORTUNITY

Reporting to the Facilities Officer, the Receptionist/Front Desk Coordinator is responsible for delivering high-quality front office support and customer service to visitors, partners, and staff, while also supporting administrative and office management tasks.

WAYS YOU CAN CONTRIBUTE

• Serve as the primary point of contact at the front desk, welcoming and directing guests, promptly notifying hosts, and ensuring the safety and security of all employees and visitors.
• Professionally manage all incoming communications (phone calls, emails, posts, and messages) by screening, forwarding, scheduling appointments, and directing correspondence to the appropriate staff.
• Receive and track deliveries, ensuring timely notification to recipients and maintaining accountability.
• Maintain a clean, organized, and welcoming reception area through daily checks, reflecting the Foundation/MFAM’s standards of warmth and efficiency.
• Manage visitor sign-in and guest pass processes to ensure compliance with security protocols.
• Monitor and maintain office security by adhering to safety procedures and controlling access at the reception desk, including oversight of the logbook and issuance of visitor badges.
• Provide consistent, high-quality customer service to staff, visitors, and partners.
• Support general administrative tasks, including filing, recordkeeping on SharePoint, and assisting staff as needed.
• Prepare packages for courier services and maintain a simple tracking log.

WHO YOU ARE

• Diploma or Certificate in a relevant field (O-Level or equivalent accepted).
• Minimum of 5 years of experience required for diploma holders.
• Professional appearance, positive attitude, and a welcoming demeanour.
• Strong customer service skills with the ability to engage effectively with diverse stakeholders.
• Ability to thrive in a fast-paced environment and manage multiple tasks efficiently.
• Demonstrates professional maturity, cultural sensitivity, and integrity aligned with the Foundation’s values.
• Demonstrate a commitment to Mastercard Foundation’s values and vision.

The Mastercard Foundation values the unique skills and experiences each individual brings to the organization and we are committed to creating and maintaining an inclusive and accessible environment for everyone.

Completion of satisfactory business references and background checks are essential conditions of employment.

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