Operations Officer

Purpose of the Post:

To provide overall coordination of administrative and support services to the WHO Country Management Support Unit and to ensure the provision of the full range of services covering all end to-end processes.

Objectives of the Programme and of the Immediate Unit or Field

Country Management Support Units (CSUs) have been established in the organizational structure to provide support for Managers and staff to fully assume their responsibilities in the GSM environment and to ensure compliance with organizational policies, procedures, rules and regulations on all administrative and financial matters.

Organizational Context

Under the direct supervision of the WHO Representative (WR) and the overall guidance of the Accounts and Finance Management Unit, the Operations Officer coordinates work to be implemented in and outside GSM by Budget Centres/Technical Units/Programme Managers, along the lines of end-to-end processes for all functional areas. This position is instrumental in the provision of direct support and services to the budget centre (s) concerned and the incumbent will lead a multi functional team. He/she will use GSM related documents, WHO Policies, Rules and Regulations as guidance, consult and interact with other team members within the Regional Office, Country Support Units (CSUs), the Headquarters and the Global Service Centre.

Summary of Assigned Duties

The incumbent oversees a team performing functions on the basis of the end-to-end process as designed in GSM.

• He/She coordinates different areas of activities such as Cash management and payments, Programme Management, Procurement, Assets and inventories management, Travel and Meetings Management, Human Resources Management, and Workplan/AwardManagement.

• Supports technical staff in providing financial reports to donors ;

• Liaises with technical staff in ensuring the timely and accurate reporting by Ministry of Health and other Government partners, on funds advanced under the Direct Financial Cooperation mechanism.

• Coordinates with technical staff on reports on funds advanced to implement programme activities under the Direct Implementation mechanism

• Prepares regular management reports on implementation of WCO workplans including contribution to the preparation of statutory reports and acts as focal point for internal and external audits.

Competences

• Teamwork

• Respecting and promoting individual and cultural differences

• Communication

• Ensuring the effective date of resources

• Producing results

Functional Knowledge and Skills

• Good knowledge of WHO Results-Based Management framework and related business processes

• Knowledge of Oracle projects and Oracle Financials or similar ERP applications and systems;

• Sound knowledge of the Organization's policies and practices, as well as project management principles and their application within WHO;

• Ability to act independently and exercise sound judgement;

• High level of organizational and analytical ability, combined with good oral and written communication skills;

• Proven ability to maintain and establish excellent interpersonal working relations and to work with competing priorities under pressure.

EDUCATION

Essential:

• University First degree in Accounting, Business Administration, Financial Management or related field.

Desirable:

• Advanced university degree (Master's) in a relevant field (as identified above).

• Professional certification in accounting (CA, CPA, etc.)

• Project management certification

EXPERIENCE

Essential

• At least 5 years of professional experience with an emphasis on programme management, finance,budgeting, Human Resources Management, Procurement and/or Travel.

Desirable:

• Good knowledge of WHO programme management and end-to-end business processes as designed in the Global Management System;

• Experience in project management, ideally in the UN System and/or a public health context;

• Good knowledge of GSM System or similar ERP Systems;

• Experience with staff training in the use of management information systems.

LANGUAGES

Essential:

• Expert knowledge of English or French with at least working knowledge of English

• Working knowledge of Portuguese or Expert Knowledge of Spanish or Italian

Desirable:

• Proficiency in a second UN/AFRO

OTHER SKILLS

• Excellent knowledge of Microsoft applications (e.g. Excel, Word, PowerPoint, etc.) with an emphasis on Excel or a similar workbook application.

ADDITIONAL INFORMATION

• This vacancy notice may be used to fill other similar positions at the same grade level

• Only candidates under serious consideration will be contacted.

• A written test and/or an asynchronous video assessment may be used as a form of screening.

• In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.

• According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible.

• Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.

• Staff members in other duty stations are encouraged to apply.

• The WHO is committed to creating a diverse and inclusive environment of mutual respect. The WHO recruits and employs staff regardless of disability status, sex, gender identity, sexual orientation, language, race, marital status, religious, cultural, ethnic and socio-economic backgrounds, or any other personal characteristics. The WHO is committed to achieving gender parity and geographical diversity in its staff. Women, persons with disabilities, and nationals of unrepresented and underrepresented Member States https://www.who.int/careers/diversity-equity-and-inclusion are strongly encouraged to apply. Persons with disabilities can request reasonable accommodations to enable participation in the recruitment process. Requests for reasonable accommodation should be sent through an email to reasonableaccommodation@who.int

• An impeccable record for integrity and professional ethical standards is essential. WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.

• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.

• Mobility is a condition of international professional employment with WHO and an underlying premise of the international civil service. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.

• WHO also offers wide range of benefits to staff, including parental leave and attractive flexible work arrangements to help promote a healthy work-life balance and to allow all staff members to express and develop their talents fully.

• The statutory retirement age for staff appointments is 65 years. For external applicants, only those who are expected to complete the term of appointment will normally be considered.

• Please note that WHO's contracts are conditional on members of the workforce confirming that they are vaccinated as required by WHO before undertaking a WHO assignment, except where a medical condition does not allow such vaccination, as certified by the WHO Staff Health and Wellbeing Services (SHW). The successful candidate will be asked to provide relevant evidence related to this condition. A copy of the updated vaccination card must be shared with WHO medical service in the medical clearance process. Please note that certain countries require proof of specific vaccinations for entry or exit. For example, official proof /certification of yellow fever vaccination is required to enter many countries. Country-specific vaccine recommendations can be found on the WHO international travel and Staff Health and Wellbeing website. For vaccination-related queries please directly contact SHW directly at shws@who.int.

• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

• For information on WHO's operations please visit: http://www.who.int.

• For WHO General Service staff who do not meet the minimum educational qualifications, please see e-Manual III.4.1, para 220.

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