Survivors of Torture Caseworker

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The Safety & Wellness Caseworker provides comprehensive, culturally appropriate, and trauma-informed case management services to Survivors of Torture (SOT) clients. This role focuses on helping clients access psychosocial support, mental health referrals, and community resources that promote healing, adjustment, and self-sufficiency. The position also supports administrative and coordination tasks including data entry, reporting, outreach, and training activities for community partners and service providers.

Major Responsibilities

Responsibilities include, but are not limited to:

Client Support and Case Management
•    Provide direct case management services to Survivors of Torture clients, ensuring trauma-informed, client-centered support.
•    Conduct eligibility screenings, complete enrollment paperwork, and perform social and legal assessments for all new clients.
•    Develop individualized service and safety plans tailored to each participant’s needs and goals.
•    Assist clients in accessing benefits, mental health services, legal support, and community-based resources.
•    Advocate for clients to receive culturally and linguistically appropriate services from mainstream providers.
•    Conduct regular follow-up meetings to assess progress, address barriers, and adjust service plans as needed.
•    Maintain detailed, timely case notes and ensure all data is entered into appropriate tracking systems.

Community Engagement and Collaboration
•    Conduct outreach to refugee-serving agencies, ethnic community-based organizations, and service providers to promote awareness of the SOT program.
•    Coordinate trainings and informational sessions for partners to strengthen service capacity for torture survivors.
•    Develop and maintain partnerships with SOT network agencies, mental health providers, and community partners to enhance client referrals and service quality.

Program Administration
•    Support data collection, program reporting, and donor proposal development.
•    Assist in preparing required documentation and reports for funders and HQ as scheduled.
•    Participate actively in team meetings, staff development, and program planning.
•    Implement client satisfaction and progress surveys at intervals defined in grant requirements.
•    Follow all IRC policies, procedures, and protocols, including adherence to the IRC Way and safeguarding standards.

Key Working Relationships: 
Position Reports to: Safety & Wellness Supervisor
Indirect Reporting: Interns and Volunteers (as assigned)
Internal: Safety & Wellness team, other IRC Arizona programs
External: SOT network partners, Arizona SOT coalition members, legal service providers, community organizations, and social service agencies

Job Requirements

Education:
•    Bachelor’s degree in social work or related field preferred.

Work Experience:
•    Minimum of 2 years of professional experience in case management or social services.
•    Experience supporting trauma survivors, victims of violence, or vulnerable populations strongly preferred.

Demonstrated Skills & Competencies:
•    Strong organizational and time management skills; detail-oriented and able to meet deadlines.
•    Excellent communication and interpersonal skills with ability to work effectively across cultures.
•    Public speaking or training experience preferred.
•    Proficiency in Microsoft Office applications (Word, Excel, Outlook, Teams).
•    Ability to work independently, manage multiple priorities, and problem-solve effectively.
•    Commitment to trauma-informed care, cultural humility, and ethical service delivery.

Language Skills:
•    Proficiency in written and spoken English required.
•    Bilingual ability in a refugee/immigrant language (Spanish, Dari, Swahili, Kinyarwanda, Arabic, or French) preferred.

Certificates or Licenses:
•    Valid driver’s license, active insurance, and access to reliable transportation required.
•    Must be eligible for or possess a valid Arizona Fingerprint Clearance Card.

Working Environment
•    A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. 
•    Occasional evening or weekend work may be required.
•    Must be able to lift 35–50 pounds (furniture, household supplies, food boxes).
 

Compensation: (Pay Range: $22.23 - $22.59) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.