VITA Site Coordinator

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The IRC UT’s Financial Capability Programs support English Language Learners and low-income individuals in developing their knowledge and skills in navigating the US financial system. As part of this aim, the IRC has facilitated the Volunteer Income Tax Assistance Project, providing free tax preparation services for these community members. 

Under the supervision of the IRC UT’s Economic Empowerment Program Manager and Financial Capabilities Coordinator, the VITA Site Coordinator supports the coordination and day-to-day administration of the IRC’s Volunteer Income Tax Assistance (VITA) program in Salt Lake City, UT. IRC UT’s goal is to assist 300 taxpayers in preparing their returns in a safe, culturally and linguistically appropriate manner.

Major Responsibilities:  

• Oversee the day-to-day operations of the IRC UT’s Volunteer Income Tax Assistance (VITA) site during tax season (January – April 2026), including but not limited to:
  • Creation of a scheduling system for client appointments at each site
  • Coordinating and providing technical support to volunteer tax preparers
  • Supervision of virtual and in-person volunteer tax preparers
  • Providing customer service to taxpayers, as needed
  • Conducting quality reviews and electronically filing tax returns
  • Schedule customers for tax preparation 
• Facilitate the launch of the VITA program including but not limited to:
  • Recruitment and vetting of tax preparer volunteers
  • Solidifying each site’s plan for tax intake and document collection
  • Train volunteers on tax preparation process
• Conduct outreach for VITA program
• Complete the IRS Link and Learn tax training at the Advanced level as well as the Site Coordinator Training •   Assist with data collection and reporting
• Ensure compliance with IRS and VITA program policies and procedures, as well as IRC policies • Other duties as assigned

Job Requirements: 

• Undergraduate degree in finance, accounting, or a related field; or mix of equivalent years of related work experience and education preferred
• Previous experience as a VITA volunteer strongly preferred
• Previous experience with personal income tax preparation strongly preferred
• Experience in a non-profit organization preferred
• Excellent customer service skills, including experience working with a diverse client base
• Strong written and verbal communication skills, including the ability to make presentations as well as the ability to supervise a large, diverse group of volunteers
• Strong organizational skills and high level of attention to detail
• High level of computer literacy; familiarity with TaxSlayer software highly preferred
• High level of comfort, functioning and effectiveness in multi-cultural and multi-disciplinary teams
• Strong commitment to economic empowerment of low-income and underserved populations
• Excellent written and verbal English

Working Environment: 

• Standard, professional office environment
• Some evening and weekend work hours will be required
• Home internet and personal computer/laptop

Compensation: (Pay Range: $22.50) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

US Short-Term Benefits: We offer the following benefits to short term employees in the US: 403b retirement savings plans with immediately vested matching, sick leave, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles. 

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.