EUAA e-Learning Officer - Interim Support - TLTS

Konnekt forms part of a consortium handling temporary employment for The European Union Agency for Asylum (EUAA) in Malta. The consortium is formed by EMCS, PayrollMalta, Talexio, FASTER Group & Konnekt. By applying for this role, you consent to share your information with the consortium partners. 

e-Learning Officer - Interim Support - TLTS

Location: EUAA Trident Building

Tentative start date: 02.02.2026 till 31/01/2027.

Salary Category IV - Gross monthly: EUR 3,920.31 Euros.

Job Description

The E-Learning Officer will undertake the following duties:

LMS configuration and administration:

• Setup and assist in the administration of online courses and training materials.
• Ensure in Moodle Learning Management System (LMS) all the configuration setup is properly done before, during, and after training (attendance lists, feedback forms, and electronic certificates of achievement)
• Participate in selecting new features, testing, and quality assurance reviews to maintain and improve our LMS

Participate in Learning Technologies Ecosystem projects:

• Provide technical input to projects such as Registration and Enrolment, SIS, etc.
• Provide input to ensure the user/learner perspective is considered 

Service Desk Support: 

• Manage demand (opening modules, requests from improvements, etc.) from different stakeholders either internal (CDC) and external (TNCPs), students, etc. 
• Provide first-line support to LMS users, resolving issues and answering queries.
• Provide technical assistance through the mailbox and issue tracking system (JIRA).

Data Management / Maintenance: 

• Manage and organize training registration forms in MS Excel
• Identify and solve any data entry-related issue
• Regularly review, clean, and manage user data, learning records, profiles and roles, and eliminate eventual duplicate data
• Support data accuracy and integrity in our training databases
• Use MS Power BI to analyze training data and generate/ validate data in reports.

Documentation and knowledge management: 

• draft summaries and reports using MS Word and PowerPoint, reports in Excel, video record technical procedures. 

Minimum requirement 

• Bachelor’s degree in a related field or equivalent experience (at least three years of studies).

Advantageous criteria

• ELearning, Customer support, IT or data management certifications are a plus.

Required skills and competencies

• Customer oriented attitude.
• Strong attention to detail and organizational skills.
• Ability to independently work on repetitive tasks efficiently and accurately.
• Ability to troubleshoot and resolve technical issues related to LMS or similar tools.
• Good communication and teamwork skills and adequate level of spoken/written English (C1) to ensure fluid collaboration with colleagues and clear support to end-users.
• Proficiency or working knowledge with the following systems/software is a plus: 

1. MS Office suite (Excel, Word, PowerPoint)
2. Ticket Management / Issue Tracking systems
3. Learning Management Systems
4. Student Information Systems or HR Systems
5. Data visualization and reporting tools

• Strong technical and/or administration skills with Moodle LMS are a plus
  
  

IMPORTANT NOTICE

By applying for this position, the candidate confirms that they have fulfilled any obligations imposed by the laws on military service, meet the character requirements for the duties involved, and are entitled to their full rights as citizens.

Non-resident rate: Non-Maltese employees who are moving to Malta for the purposes of employment will be subject to "Non-resident" tax rates for the first 183 days from arrival – these are higher than the standard rates. Once 183 days of residence are reached, income tax will be recalculated for the entire period of employment in the current year from arrival in Malta, and the tax will be adjusted to recover any overpaid tax. If the 183-day period extends into the following year, and 183 days of residence in Malta are not accumulated, the overpaid tax will need to be claimed back from the authorities with personal income tax return.

To estimate the effect of Resident and Non-resident rate on salary, please use the following link: https://www.konnekt.com/find-a-job-in-malta/salary-calculator  

Job Reference: GH389