Intensive Case Management Supervisor

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Job Overview:

The Intensive Case Management (ICM) Supervisor manages staff providing direct client services within the ICM program.  The ICM Supervisor plans and implements programming, coordinates core service delivery, supervises staff, ensures program goals are met, and satisfies budgetary, compliance and reporting responsibilities for the assigned portfolio. 

Responsibilities:

Core Service Delivery

• Distribute caseloads and oversee the direct staff and the daily provision of PC program services

• Guide the implementation of the PC program and ensure all services are completed in a timely manner.

• Coordinate the delivery of Preferred Communities Intensive Case Management (ICM) program regularly to ensure compliance with all program standards and grant requirements

• Ensure accurate tracking of referral needs and service coordination/utilization according to funder and partnership requirements

• Serve as the contact point, advocate, and informational resource for clients, staff, and community resources

• Collaborate with other departments to encourage timely internal and external referrals

• Maintain a resource guide of appropriate support services for populations served Assign cases to caseworkers and ensure timely provision of medical case management and emergency case management

• Ensure high needs cases receive appropriate services

• Collaborate with other departments to encourage timely internal and external referrals

• Develop and maintain partnerships with community organizations for referral of clients as needed

• Conduct and facilitate regular case review meetings and all other administrative meetings as required

• Review files and ensure that all electronic case files are maintained in accordance with all contract requirements and all reports required are submitted timely and in accordance with guidelines 

• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

• Perform other responsibilities as needed

Partnership Building

• Identify and maintain relationships with local government and community-based organizations with the goal of connecting clients with necessary benefits and services.

• Develop and maintain vendor relationships that create budgetary savings and improve efficiency

Documentation, Reporting and Contract Compliance

• Ensure that case file documentation is maintained in compliance with contract requirements.

• Guide the timely implementation of program updates as needed.

• Review R&P period reports.

• Assist with the preparation for all monitoring visits including IRC, state, and federal agencies.

• Monitor program execution to ensure compliance with all funding requirements; communicate program needs to management team.

Staff Supervision and Other Responsibilities

• Cultivate a respectful, supportive, and inclusive environment for team members and clients.

• Recruit, train, and manage team in accordance with IRC’s People Manager Standards.

• Provide daily oversight of active caseload, maintaining close communication with resettlement staff regarding challenging cases.

• Carry out timely, professional interventions to ensure responsive, appropriate, and client-centered service delivery.

• Represent IRC in public, professional, and governmental forums as needed.

• Other duties as assigned.

Requirements:

• University degree (B.A.) required, preferably in social work or related field

• Minimum two to three years of experience implementing domestic refugee resettlement or similar programs

• Experience supervising, supporting, and training staff strongly preferred

• Experience in program management and responsibility for budget management preferred

• Demonstrated ability to promote an organizational culture that reflects IRC’s core values of service, accountability, integrity, and equality.  Ability to lead in a way that recognizes that IRC’s work is best accomplished through the true collaboration of individuals from many cultures with a great variety of skills and perspectives

• Proficiency in Microsoft Office applications

• Ability to prioritize and manage time effectively

• Demonstrated ability to work effectively as a team member in a multi-cultural environment

• Excellent written and oral communications skills in English; proficiency in a language spoken by client populations a plus

• Valid driver’s license, reliable access to vehicle with current insurance, and the ability to travel regularly throughout the service delivery area

Working Environment:

• A combination of standard office environment and ‘field’ time in and around the service delivery area to perform the above outlined responsibilities.

• May require occasional weekend and/or evening work.

Compensation: (Pay Range: $60,000 - $64,000) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.