ICT End User HW / SW Support

Job description

CTG overview

CTG was established in 2006, almost 20 years ago, in Afghanistan. We currently operate in 35 countries and have approximately 11,500 staff members committed to good!

But do you know who we are? And what do we do?

We provide tailored Human Resources and Staffing Solutions that support critical global initiatives across Humanitarian and Development sectors, and are now strategically foraying into new industries, including Construction, Energy, and IT, with a focus on high-risk regions.

Here’s a list of services we offer:
•Staffing solutions and HR management services
•Monitoring and evaluation
•Fleet management and logistics
•Facilities management
•Sustainability and Communications Advisory
•Election monitoring and observation
•IT professional services
•Medical assistance

Visit www.ctg.org to find out more.

Overview of position

The contracted personnel will be required to provide technical user support and assist in troubleshooting of ICT-related issues. Additionally, he/she will also technically assist and support all other Field Office locations throughout the Mission area whenever required.

Role objectives

• Providing first level technical support for desktop, laptop and peripheral devices.

• Diagnosing and resolving hardware, software, and Windows operating system issues.

• Installing, configuring, and maintaining computers, printers, scanners, and mobile devices including setting up new user workstations, imaging devices, software installation, and any       peripheral connections.

• Recording dispatching and keeping track of incidents and service requests using the UN adopted customer relationship management tool.

• Assisting users with email, collaboration tools, and other productivity software like Microsoft 365.

• Assisting in the installation of network infrastructure including network cabling, indoor cable trunks sockets and communication racks; troubleshooting network connectivity and wireless access issues;  

• Supporting user accounts issued like Windows network account issues, email account issues including those related to multi-factor authentication and SAP account login issues with escalation to higher tiers when required.

• Performing routine hardware system maintenance and preventative care.
  

• Perform any other duties and tasks as assigned by supervisors.

Project reporting

The ICT End-User HW/SW Support will be working under the direct supervision of the Digital Solution Supervisor in the Republic of South Sudan.

Key competencies

• Excellent client orientation skills with attention to technical details.

• Strong communication and organizational skills.

• Detail oriented planning and high degree of accuracy and safety.

• Works collaboratively with and supports colleagues/clients to achieve common goals.

• Must be a National of South Sudan.
  

• A minimum of diploma in an Information Technology related field is required. A bachelor’s degree in computer science, Information Technology, Computer Engineering or other related fields is desirable.

• Must have at least 3 years of working experience relating to the required technical knowledge written above.

• Computer literate with proficiency in MS Office Suite and others.

• Any prior experience within the United Nations Peacekeeping Operations is desirable.

• Must have a national driver’s license and be able to drive a light motor vehicle with manual transmission.

Team management

This role has no team management responsibility.

Further information

Qualified female candidates are encouraged to apply for this role.

Disclaimer:
· At no stage of the recruitment process will CTG ask candidates for a fee. This includes during the application stage, interview, assessment and training.
· CTG has a zero tolerance to Sexual Exploitation and Abuse (SEA) which is outlined in its Code of Conduct. Protection from SEA is everyone’s responsibility
· CTG encourages all candidates applying for this advertisement to ensure that their candidate profile is up to date with up to date experience / education / contact details, as this will help you being considered further in your application for this role.