ICT Assistant

The UNOPS Africa Regional Office, based in Nairobi, Kenya, oversees the delivery of over 250 projects across 40 countries, with a focus on fragile and conflict-affected settings. Supported by more than 1,000 personnel across five multi-country offices—spanning North, West, Central, Eastern and Southern Africa, and the Horn of Africa—the office advances national priorities through strategic initiatives in Climate Action, Health, Infrastructure, Peace and Security, Middle-Income Country Support, and Small Island Developing States (SIDS). The Regional Office provides strategic leadership, operational support, and oversight in key areas including Partnerships, Communications, Management and Oversight, Infrastructure and Project Management, Health and Safety, and Security. By promoting excellence in project delivery, fostering knowledge sharing, and driving continuous improvement, the office contributes to sustainable infrastructure, transparent resource management, and a better quality of life for communities across the continent.

Based in Addis Ababa, the Horn of Africa Multi-Country Office (HAMCO) delivers project management, procurement, and infrastructure services across Djibouti, Ethiopia, South Sudan, and Sudan, with a primary focus on health, agriculture, and economic development. Established in 2009, HAMCO partners with governments and development stakeholders to implement impactful, results-driven initiatives that contribute to sustainable development. Since 2024, new projects have been aimed at expanding access to healthcare, education, energy, and livelihoods, particularly in underserved and conflict-affected regions. HAMCO also provides human resource management services, supporting the effective implementation of development initiatives. Key efforts include equipping research facilities, strengthening education and health systems, building vaccine research capacity, and enhancing resilience in communities affected by crisis. Through these interventions, HAMCO contributes to inclusive growth, regional stability, and the achievement of the Sustainable Development Goals (SDGs) across the Horn of Africa.

The Ministry of Agriculture Conference Center is a state-of-the-art national venue designed to host high-level conferences, multi-stakeholder dialogues, training programs, and international events. Modern audiovisual systems, including projection, sound reinforcement, hybrid meeting capabilities, interpretation booths, and a central control room, are essential to delivering a seamless and professional client experience. The ICT Assistant will report to the ICT Associate (Audiovisual & Data Center Lead). The ICT Assistant will support technical audiovisual operations before, during, and after events, to help ensure that all technology systems are fully functional, well-maintained, and capable of meeting expectations of diverse national and international clients.

The Position will support audiovisual systems including sound, projection, cameras, displays, microphones, interpretation systems, and digital recording tools that are correctly installed, tested, maintained, and operated. The role provides live event assistance in troubleshooting, and preventive maintenance to ensure uninterrupted, high-quality technical service delivery.

1. Event Preparation & Technical Setup

• Assist in preparing, setting up, and testing advanced audiovisual systems including professional projectors, LED walls, microphones, interpretation units, high-capacity speakers, cameras, and hybrid meeting platforms used for large-scale national and international events.
• Conduct basic pre-event technical checks under the guidance of the ICT Associate to confirm that all systems are powered, connected, and performing optimally across multiple halls and breakout rooms.
• Support the technical team by reviewing event-specific requirements and arranging equipment according to detailed run-of-show plans, technical riders, and client specifications.
• Set up presentation laptops, clickers, timers, visual displays, and backup devices, ensuring readiness for high-stakes conferences, diplomatic meetings, and multilingual sessions.

2. Live Event Support and Troubleshooting

• Provide on-site technical assistance during conferences, workshops, and hybrid events, ensuring smooth operation of audiovisual systems.
• Monitor audio levels, camera positions, and visual displays during events, escalating issues to the ICT Associate when needed.
• Assist in basic troubleshooting such as reconnecting cables, adjusting microphones, restarting systems, or switching backup equipment.
• Help presenters, moderators, and participants with simple equipment use (e.g., connecting laptops, using clickers, switching microphones).

3. Maintenance Support

• Support the implementation of daily, weekly, and monthly preventive maintenance routines for all AV equipment.
• Conduct routine tasks such as cleaning lenses, testing microphones, checking cables, ensuring batteries are replaced, and powering systems on/off correctly.
• Maintain simple checklists and update the equipment logbook with observations on performance or issues.
• Assist the ICT Associate in coordinating for major repairs, servicing, or calibration.

4. Inventory, Asset Management, and Documentation

• Maintain an organized inventory of AV equipment, accessories, cables, batteries, and consumables.
• Report missing, damaged, or malfunctioning items promptly to the ICT Associate.
• Assist in labeling, storing, and tracking equipment and accessories to prevent loss or mix-up.
• Support documentation efforts, including updating user manuals, equipment lists, and simple diagrams as directed.

5.  Knowledge building and sharing

• Provide courteous and timely technical assistance to presenters, organizers, and delegates during setup and events.
• Coordinate closely with the Teams to ensure rooms are technically ready before client arrival.
• Assist in providing short equipment demonstrations or briefings to facilitators when required.
• Collect basic feedback from users and relay concerns or suggestions to the ICT Associate to improve service quality.

Required

• Completion of Secondary education is required

Desired

• A first level University (Bachelor’s) Degree in ICT, Information Systems, Electrical Engineering, Mechanical Engineering or related fields

• Vendor or industry certifications (e.g., AVIXA/InfoComm CTS, Crestron, Extron, or similar) are an advantage

  
  

Required

• A minimum of 4 years of progressive experience in operating and supporting audiovisual equipment in a conference center, hotel, university auditorium, broadcast facility, or similar venue.

• A minimum of 2 years experience with audiovisual system set up, integration, and trouble shooting, and safe handling of AV equipment.

  
  

Desired

• Experience working in a large, high-profile meetings, conference center, especially those hosting international conferences, is desirable

• Experience working with control rooms, cameras, digital signal processors, or advanced routing systems

  
  

• Please note that UNOPS does not accept unsolicited resumes. 
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• Qualified women and candidates from groups which are underrepresented in the UNOPS workforce are encouraged to apply. These include in particular candidates from racialized and/or indigenous groups, members of minority gender identities and sexual orientations, and people with disabilities. 
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.