IT Specialist

Who are we?

The Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunities for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.

The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Our vision is a dignified life for all displaced.

All of our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.

DRC Syria

DRC has been operating in Syria since 2008, initially responding to the Iraqi refugee crisis before pivoting to a full-scale response to the Syria crisis from 2011 onwards. Our work encompasses the full cycle of displacement—responding to life-saving humanitarian needs and supporting community recovery until durable solutions can be achieved. DRC Syria takes an area-based approach to supporting internally displaced persons (IDPs), returnees, and host communities across our key sectors: Economic Recovery and Resilience, Protection, WASH, Shelter and Infrastructure, and Humanitarian Disarmament and Peacebuilding (including Humanitarian Mine Action).

With an established rapid response mechanism, DRC can rapidly respond to emerging crises and shocks to meet acute emergency needs. Recognizing the significant need for early recovery and resilience programming to ensure dignified, sustainable, and cost-effective solutions for fragile communities, DRC’s programmes foster resilience for individuals and communities in situations of protracted displacement and during the initial stages of post-conflict recovery, towards a durable solution of their choice. With active portfolios in the neighboring countries of Jordan, Lebanon, Türkiye and Iraq, DRC offers a cross-border, regional response to the Syria crisis, through cross-border protection monitoring, advocacy, and trends analysis.

About the job:

The IT Specialist is responsible for the configuration, implementation, and maintenance of all IT technologies in DRC Syria, with a focus on efficient setup, maintenance, and administration of all DRC hardware, software, and local networks. Ensure accessible and high-quality IT support and training to users, while continually assessing and identifying the most appropriate IT solutions to meet the organization’s operational needs in the Syria context.

Responsibilities:

Technical Support:

• Develop and implement clear Standard Operating Procedures (SOPs) for IT support services adapted to the Syria context, in coordination with Regional Office IT.
• Act as the primary focal point for troubleshooting IT-related issues, providing remote and on-site support.
• Assess hardware, software, and networks to ensure standardization and fitness for purpose.
• Oversee technical relationships with internet service providers and technology vendors.
• Coordinate IT product standardization and budget planning across Syria field offices.
• Lead purchase requests for IT equipment across Syria.
• Conduct field visits to provide IT support and trainings.
• Ensure effective IT focal point system at field level.
• Coordinate asset condition evaluations for donation or disposal.

Networking / Internet Support:

• Standardize and optimize local networks across offices.
• Monitor network performance, security, and bandwidth utilization.
• Troubleshoot connectivity and performance issues.
• Provide technical specifications for IT procurements.

Security / Backup Administration:

• Ensure centralized backups in line with DRC regulations.
• Ensure antivirus and endpoint protection is up to date.
• Manage user accounts and permissions per DRC policies.

Server Operations and Administration:

• Manage Active Directory, firewalls, DNS, DHCP, and related services.
• Install, configure, and monitor server systems.
• Provision and de-provision user accounts.
• Manage SharePoint and OneDrive usage and staff trainings.

As Specialist, the post-holder is responsible for:

• Providing specialized IT knowledge.
• Holding technical responsibilities on IT operational matters.

Experience:

• Minimum 5 years relevant IT experience, 3 years NGO experience.
• Full professional proficiency in English.
• Strong Microsoft 365 experience.
• Knowledge of firewalls, NAT, routers, IP concepts.
• Basic hardware maintenance skills.

Education:

• University BCs or a professional degree in information technology

Languages:

• Fluent in English and Arabic

In this position, you are expected to demonstrate DRC’ five core competencies:  

• Striving for excellence: You focus on reaching results while ensuring an efficient process.  
• Collaborating: You involve relevant parties and encourage feedback.  
• Taking the lead: You take ownership and initiative while aiming for innovation.  
• Communicating: You listen and speak effectively and honestly.  
• Demonstrating integrity: You act in line with our vision and values.

We offer:

Contract length: up to 30 June 2026 (Extension based on performance and funds)

Level: Non-Management G2

Location: Syria - Damascus

Expected Start date: As soon as possible

Application process

Interested? Then apply for this position by clicking here: Talentech - IT Specialist - Application Form

All applicants must send a cover letter and an updated CV (no longer than four pages). Both must be in the same language as this vacancy note. CV only applications will not be considered.

Applications close19 January 2026

Applications will be reviewed on a rolling basis. DRC reserves the right to conduct tests and interviews before the closing date and can close the advertisement earlier in case of finding a suitable candidate.

Need further information?

For further information about the Danish Refugee Council, please consult our website www.drc.org