ICT Assistant

Pretoria

Organization: IOM - International Organization for Migration
Location: Pretoria
Grade: Senior Executive level - Assistant Director - General level - Internationally recruited position
Occupational Groups:
- Administrative support
- Information Technology and Computer Science
Closing Date:

Job Description

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Context

Under the overall supervision of the Sub-Regional Director for Southern Africa, the Senior Resource Management Officer and the direct supervision of the Senior ICT Assistant, the successful candidate will be responsible for providing first-level (Tier 1) user and technical support and services to users of IOM’s corporate applications and infrastructure, promoting a client and service-oriented approach.

Responsibilities

Assist the implementation, management, and maintenance of Information Technology and Communication services and networks for the mission, the sub‑regional office, and related country offices.
Carry out installation, configuration, and upgrading of servers, backup systems, official computers, and software used in the mission, extending support to the sub‑regional office and country offices as required.
Maintain communication systems/equipment including mobile lines, PABX, VoIP, sat‑phones, Internet access, and all other communication-related devices and matters across the mission, sub‑regional office, and country offices.
Support data and system integrity by setting up and administrating ICT security systems—anti‑virus, backup routines, access controls, firewall, and physical security—ensuring coverage for the mission, sub‑regional office, and country offices.
Provide appropriate ICT training to all users in the mission and extend training support to staff in the sub‑regional office and country offices.
Issue ticket ownership—open, update, and close tickets assigned, meeting or exceeding Service Level Agreements (SLA)—including tickets raised by the sub‑regional office and country offices.
Provide Tier 1 level technical support to missions in the Sub‑Region without ICT staff, ensuring diagnosis and workarounds for reported incidents in both the sub‑regional office and related country offices.
Provide ICT technical support to high‑level meetings and events, including those organized by the sub‑regional office and country offices.
Perform other duties as required.

Qualifications

Education

University degree in Computer Science, Information Technology or a related field from an accredited academic institution, with two years of relevant professional experience; or
Completed High school degree from an accredited academic institution, with four years of relevant professional experience.
Specialized formal training on IT systems, business software (Microsoft Office) and web-based applications. Valid and relevant Microsoft, Cisco, ITIL Certifications or other relevant industry certifications are an advantage.

Experience

Experience in the implementation and administration of Microsoft Windows network environment (LAN/WAN) and first level network/desktop support.
Knowledge of Windows Operating Systems, Network/Systems administration, TCP/IP, Network Protocols, CISCO devices, VPN, MS-based systems/apps and utilities.

Skills

Strong communication, organizational and interpersonal relationship skills
Hard working, good team player, dedicated, ability to monitor and follow up on pending matters.
Ability to present ideas in a user-friendly language to non-technical staff

Languages

External applicants for all positions in the General Services category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).
For all applicants, fluency in English is required (oral and written).

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Courage: Demonstrates willingness to take a stand on issues of importance.
Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This post is subject to local recruitment. Only those holding a valid residence for the country where this position is based will be eligible for consideration.
Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, and authorizations by the concerned Government, where applicable.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short term ungraded (Up to 9 months)
Initial Contract Duration: 6
Vacancy Type: Call for Applications
Recruiting Type: General Service
Grade: UG

We do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.

Before applying, please make sure that you have read the requirements for the position and that you qualify.
Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.

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