The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.”  IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.  

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member NSs and the International Committee of the Red Cross (ICRC). The work of IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.  

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services. 

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas.  IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat. 

The Digital product portfolio performance analyst primary role is to analyse the utilisation of all internal and external resources for IT and formulate recommendations for optimalization ITs total spend across the globe.  

The incumbent will support the development of business value cases for digital products and services, formulation of business value case KPIs and post-monitoring of the products’ and services’ against these KPIs. He/she will also support establishing global framework agreements with technology suppliers, by analysing digital products cost structures and service arrangements and providing the necessary insights for strategic decisions. 

Optimize IT spend:

• Provide analysis in IT spend by category, organisational entity and geography and formulate recommendations to optimize IFRCs global IT sourcing strategy and spend;
• Support the development of key performance indicators as part of the business value cases for digital products and services, including the establishment of key performance indicator monitoring mechanisms.
• Identify, review and analyse variances and trends on individual products and services performance, and of the portfolio as a whole.
• Build and provide intelligence and expertise on IT spend mapping versus the supplier base, the market and best practices, and identify opportunities, develop and launch initiatives as part of the sourcing strategy.
• Execute DT finance function, including monitoring different cost centers and expenditures, service recharges and optimize the internal DT financial performance management.
• Execute and support the departmental planning, budgeting and resourcing processes.
• Act as focal point to manage the optimization and renewal of all technology contracts.

Support sourcing and supplier management:

• Lead DTs administrative role in major tender processes working together with Procurement
• Collaborate with the procurement team to ensure best value for money terms, and develop and maintain a quality-driven preferred supplier list.
• Provide technical and administrative guidance as requested/required during the process of negotiating contracts with new suppliers.
• Oversee technology lifecycles, maintain required approval processes.
• Support stakeholders in their sourcing activities and supplier management on an ad hoc basis
• Act as the primary point for third party suppliers where required.
• Maximise supplier performance by consistently monitoring and reporting on service performance.
• Ensure services and invoices are consistent with the terms of the contracts.

Shared responsibilities

• Together with business users define the Service Level Agreements in contracts and ttogether with the Service and Planning teams develop and monitor the technology lifecycles.
• Collaborate with Digital, Service and Planning teams on business value case formulation and feasibility analysis of product production and maintenance.

Contribute to the building of an effective, high-quality, fit-for-purpose Digital Transformation Department

• Collaborate effectively with Secretariat’s Divisions’ and DTD colleagues to fulfil key responsibilities and to ensure the successful delivery of key deliverables to ensure the effective delivery of objectives pertaining to the IFRC DT strategy, Agenda for Renewal and Strategy 2030.
• Ensures effective communication and feedback flows with relevant stakeholders, creating a working environment with stakeholders that creates understanding and acceptance of decisions.
• Act as resource and contact person on global technology providers and framework agreements for Membership. Build and maintain relationships with colleagues within the membership with similar responsibility and share expertise and knowledge freely as and where required.
• Partner with regional and divisional staff members to develop data and insights.
• Be accountable to the Manager Planning Unit on progress made and delivery, providing data for reporting from the department.
• Be a pro-active and dynamic team member, supporting operational content areas and/or organizational and process change.
• Build and maintain relationships with key stakeholders including NSs, peer organizations, participate in communities of practice and professional associations.

• Actively work towards the achievement of the IFRC Secretariat’s goals.
• Abide by and work in accordance with the Red Cross and Red Crescent principles.
• Perform any other work-related duties and responsibilities that may be assigned by the line manager.

• Bachelor's degree in Business, Economics, Computer Science, or a related field (Master's degree preferred).

• A minimum of 2 years progressively responsible relevant professional experience and minimum of 1 years within the RC RC Movement and/ or international humanitarian or development organisations.
• Experience in financial planning, monitoring and analysis.
• Experience in management and administration of IT resources, and contract management and negotiation.

• Up-to-date technology knowledge, ability to balance short-term needs with long-term goals to ensure that the organization's digital portfolio is relevant and engaging. 
• Excellent planning and organising skills.
• Strong conceptual thinking; ability to categorize and organise, separating strategic from tactical and operational. ​
• Excellent presentation, written and oral communication skills.
• Fosters a climate of trust and confidence, makes decisions transparently and manages in structured and predictable way and follows through on agreed commitments and actions
• Able to network effectively and work with others including peers, the membership and other stakeholders.
• Excellent interpersonal skills.
• Proactive approach to finding creative and constructive solutions to difficult issues.
• Ability to work within a multi-cultural, multilingual, multidisciplinary environment.
• Fluent spoken and written English. 

Core Competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust