The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

The IRC’s Home Study and Post-Release Services (HSPRS) for unaccompanied children in the U.S. is growing from six current IRC offices to more than 17 offices throughout the US. This is a national, multi-million-dollar project with ambitious delivery goals in a short time frame.

The goals of the Home-Study Post Release Services Program (HS/PRS) are to:

  • Assess the safety and suitability of a sponsor before an unaccompanied child is released from custody into a sponsor’s care (Home Study)
  • Provide case management support via remote and / or conducting in-home visits to ensure the continued safety and stability of children in sponsor’s homes and linking children to resources in the community (Post Release Services).

SCOPE OF WORK:

The HSPRS Operations Coordinator (OC) supports IRC’s Home Study and Post Release Services (HSPRS) for Unaccompanied Children (UC) working closely with the Deputy Director of Partnerships, HSPRS Operations Manager, HSPRS Finance Officer, and various other members of the HSPRS management team. The Administrative and Operations Coordinator is responsible for a wide range of administrative and operational functions to support the successful advancement and coordination of projects, grants, events and other activities of the HSPRS unit within the Resettlement, Asylum and Integration (RAI) department.  The OC has close working relationships and liaises regularly with HSRPS staff as well as members of other teams including but not limited to: RAI Finance and Budget; RAI Resource Acquisition and Management (RAM); RAI Operations, IRC Finance, IRC Supply Chain, and IT. 

MAJOR RESPONSIBILITIES:

Direct Assistance

  • Collaborate with Program Staff and Finance to oversee the tracking and distribution of Direct Assistance for HSPRS.
  • Responsible for training and compliance for Direct Assistance.
  • Increasing efficiency and exploring new systems for virtual programs.
  • Work closely with Finance to ensure compliance and adherence to budget.

IT, Communications, and Safety and Security (S&S)

  • Serve as backup to the Operations Manager and IT department for IT and communications infrastructure, hardware, and software matters.
  • Educate staff about IT support resources, including appropriate channels for incident reporting.
  • Provide support to ensure continuity in software licensing needs.
  • Provide orientation to newly hired staff on IRC software, knowledge management, and processes including helping newly hired staff be included in appropriate Listservs and calendar invites.
  • Ensure new accounts are created and old accounts are deleted, as needed.
  • Collaborate with global Safety & Security team and Operations Manager to:
    • Train and support HSPRS staff on incident management reporting.
    • Information Technology (IT)

Supply Chain

  • Serve as support to Operations Manager for procurement and supply chain.  Order supplies, equipment etc. in accordance with supply chain and financial compliance guidelines and coordinate servicing and repairs as needed.
  • Manage vendor billing/invoices in coordination with Finance team.
  • Manage and maintain digital and physical files.
  • Coordinate on- and off-site storage needs with HSPRS Operations Manager.

Other Duties

  • Support Operations Manager and Finance Coordinator in travel training and dissemination of travel guidance.
  • Work closely with the Deputy Director of Partnerships and Operations Manager to ensure effective functioning of cross-cutting systems needed to support program success.
  • Maintain email distribution and contact lists.
  • Liaise with HSPRS Operations Manager and other headquarters departments as needed on issues related to IT, office services, global supply chain, HR, recruitment, etc.

Job Requirements:

  • Bachelor’s degree or equivalent directly related experience required. 
  • Highly organized self-starter with demonstrated problem-solving and follow-through ability, and proven success in managing multiple and diverse priorities under pressure.  Experience working with remote teams preferred.
  • Experience with financial reporting and administrative record keeping. Experience with Integra (or other financial software systems) and Power BI preferred.
  • Strong analytic problem-solving skills with attention to detail.
  • Ability to troubleshoot basic IT issues.
  • Excellent verbal and written communication skills as well as an overall ability to be clear and concise in all communications.
  • Strong organizational and time-management skills; proven ability to prioritize and deliver on time in a demanding, fast-paced environment.
  • Ability to work both independently and in a dynamic, cross-functional global team structure.
  • Highly proficient in Microsoft Office suite.
  • Demonstrated ability to work effectively with stakeholders at all levels.
  • Ability to manage and work through change in a proactive and positive manner.
  • Ability to work some evenings and weekends as needed.
  • Fluent in English, both spoken and written.
  • Excellent interpersonal and communication skills: the ability to successfully and effectively liaise with people within and across departments as a team player in a multi-cultural environment.
  • Solid problem solving and critical thinking skills.
  • Maintain a high level of efficiency, composure, professionalism and optimism in high-pressured situations.
  • Excellent computer skills: Microsoft Word, Excel, and PowerPoint.
  • Proven writing and editing skills: a quick and accurate reviewer and editor.
  • Experience in multicultural settings, human services and non-profit work an advantage.
  • Written approval by ORR including a Child Abuse Neglect Check and FBI fingerprint check.

                                                                                                                   

Working Environment:

  • This position is fully remote. 

Compensation: (Pay Range: $30) Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget.  Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

Cookies: https://careers.rescue.org/us/en/cookiesettings

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $163 per month, dental starting at $6.50 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Equal Opportunity Employer: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

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