DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

WFP encourages female candidates and people with disabilities to apply.

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

Under its five-year Country Strategic Plan, WFP Nepal is implementing an integrated set of activities spanning across four outcome areas. Under a food systems umbrella, the plan combines Emergency Preparedness and Response, Nutrition and School Meals, Climate Resilience and Service Provision. A focused gender, disability and social inclusion lens as well as a strong analysis capacity constitute the foundation of all activities.

WFP’s Community Feedback Mechanism (CFM) is a formal two-way communication system comprised of human resources, processes, hardware and software, that facilitates the intake, management, analysis, actioning and resolution of feedback received from affected populations and other relevant stakeholders (including affected populations, WFP, cooperating partners, third party monitors, government representatives and service providers). It facilitates participative approaches into the humanitarian response and a rights-based approach to development work, and is grounded in the principles of accountability, transparency, equality, and non-discrimination. It aims to enable community members to share information, express concerns and needs or suggest changes with regards to their experience with WFP or the wider humanitarian system. 

The incumbent of the position will ensure the quality and effectiveness of WFP’s CFM in Nepal Country Office, and manage the implementation of CFM processes and structures that will enable it to achieve its core objectives:

• Uphold WFP’s commitments to be accountable to affected populations by helping enable participation and centralization of affected populations in WFP decision-making.

• Quickly identify and mitigate risks to both affected populations and the organization.

• Adapt programming to improve the effectiveness of WFP assistance by meaningfully engaging with affected populations.

WFP implements monitoring activities to ensure that WFP programmes are implemented as planned, in accordance with WFP guidelines, that the right people receive the right quantity and quality of assistance at the right time, and to measure programme outcomes and take any necessary actions to resolve issues with implementation. Monitoring is also a key control mechanism to detect and escalate implementation issues such as misuse of resources, fraud and corruption, ensuring the integrity of WFP’s operations and, therefore, preserving the trust placed in the organization. This role will support implementation of monitoring activities across WFP’s projects, including developing reports and tools and assisting with data analysis.

TERMS AND CONDITION

Position Title: Programme Associate (Community Feedback Mechanism and Monitoring)

Contract Type: Service Contract (SC)
Level: SC L6

Contract Duration: 12 months (extendable)

Duty Station: Kathmandu, Nepal

Date of Publication: 15.01.2026
Deadline of Application: 28.01.2026
WFP offers a competitive benefits package including salary plus CIGNA health insurance

ACCOUNTABILITIES/RESPONSIBILITIES:

Under the overall guidance and supervision of the Head of Research, Assessment and Monitoring, the Programme Associate (Community Feedback Mechanism and Monitoring) has primary responsibility for ensuring the day-to-day implementation and functionality of the CFM, including the information management system, the quality assurance of CFM information and case management, and the meeting of all deliverables. The position will have the following responsibilities:

Community Feedback Mechanism:

• Ensure the CFM adheres to WFP corporate requirements for a functioning CFM as outlined in the relevant corporate guidelines.

• In consultation with relevant stakeholders and addressing communities’ needs and preferences, support to develop, maintain, and update CFM Standard Operating Procedures. These should address steps, requirements, roles and responsibilities for information intake and analysis, case action and resolution, as well as the information management and quality assurance structure.

• Oversee the implementation of the CFM information management system, which should address the management of all feedback channels, the centralized management of data, the timely and accurate assignation and referral of cases (including sensitive cases and allegations of sexual exploitation and abuse and fraud), the receipt of referrals from partner CFMs, and loop closure with CFM users.

• Oversee feedback documentation and case management processes and ensure the quality of the service provided to CFM users through the adherence to Standard Operating Procedures.

• Report allegations of misconduct such as sexual exploitation and abuse (SEA) and fraud, corruption, and theft to responsible focal points, in alignment with corporate policies and procedures.

• Support visibility and sensitization efforts to raise awareness of the CFM among affected populations and community structures – this may involve field visits and/or representation at meetings, among other activities.

• Within the specific area of responsibility, prepare and disseminate accurate information and data on trends, needs, priorities of affected populations in a timely manner and support the CO discussion on trends and issues coming from CFM to demonstrate the impact of the CFM.

• Support technical working groups with relevant technical teams to translate CFM findings and trends analysis, in triangulation with other data sources, into joint recommendations and immediate course-correction.

• Provide support to design and implement a capacity building strategy for relevant WFP, partner staff and other stakeholders to advance core skills (active listening, stress management, assignment of case category) and to ensure compliance with SOPs, CFM guidelines and WFP's Prevention of Sexual Exploitation and Abuse (PSEA) procedures and other corporate Ethics standards.

• Ensure the CFM feeds into the CO’s Community Engagement (CE) action plan and the wider country-level strategy for Accountability to Affected Populations (AAP).

• Support to build understanding of the value of AAP across all levels within WFP and externally and position the added-value of CFM by demonstrating how it contributes to people-centred programme improvement and participation of affected populations in decision making. Liaise with IT focal point for troubleshooting any issue related to the technology supporting feedback management. Always maintain a professional standard, especially during difficult or stressful interactions with CFM users and colleagues.

• Carry out other tasks as required.

Monitoring

• Support the preparation of routine and ad-hoc monitoring reports, analytical notes, creative report/ policy briefs, and evidence products in line with organizational standards.

• Assist in cleaning, managing, and analysing quantitative and qualitative monitoring data.

• Provide support in the design and execution of monitoring tools and methodologies (e.g., checklists, surveys, feedback trackers, field monitoring frameworks) aligned with project objectives and indicators.

• Carry out other tasks as required.

The Programme Associate (Community Feedback Mechanism and Monitoring) will receive and apply the necessary training to conduct their work in a professional manner, in accordance with the UN’s three core principles of integrity, professionalism and respect for diversity, and in compliance with WFP’s code of conduct and confidentiality oath.

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Completion of secondary school education with a post-secondary certificate in a related area. Preferably a first university (bachelor) degree in social sciences, statistics, development economics, performance management, monitoring and evaluation or related field.

Experience:

At least 6 years’ relevant work experience. Work experience in Protection in humanitarian settings, communications, client/customer services and information management are desired. Work experience with a UN agency or international organization, or applied knowledge of the humanitarian, development and/or peace building architecture CFM would be an asset.

Knowledge & Skills:

The following knowledge and skills are required:

• Excellent customer care and communication skills, a clear and friendly attitude and the ability to follow and to give clear instructions.

• Knowledge of Core Humanitarian standards, accountability and community engagement practices and methodologies in the humanitarian sector.

• Excellent team management and performance management skills.

• Attention to detail and ability to work under pressure and multi-task in a professional manner, while meeting targets in a high-pressure environment.

The following knowledge and skills are desired:

• Demonstrated ability to coordinate and collaborate with internal and external stakeholders and represent organizational interests in internal and external meetings.

• Experience with statistical software (e.g., SPSS, STATA, R, NVIVO, ATLAS TI, or similar tools) will be considered an asset.

Languages:

Excellent communication skills in both written and spoken English and Nepali languages. Knowledge of other local languages is an asset.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.