Job Description

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

Context: 

IOM will be providing administrative visa-related services through the Canada Visa Application Centre (CVAC), aimed at making the visa application process more timely and convenient. 

Under the overall supervision of the CVAC Project Coordinator and direct supervision of the CVAC Regional Coordinator programmatically and directly to the Chief of Mission administratively, the incumbent will provide administrative support for the CVAC operated by IOM.

Responsibilities

Roles and Responsibilities: 

• Provide client services to applicants at all times, in full compliance with the Immigration, Refugees and Citizenship Canada (IRCC) contractual obligations and service standards;

• Assist in providing information to the applicants: distribution of forms and checklists; provision of accurate and timely replies to applicants’ enquiries through phone, email, chat and in person; assistance and guidance with value added services;

• Assist in collecting visa applications and sorting the documents: verification of completeness and correctness of visa application forms; completeness check of the supporting documents; sorting of the documents with relevant checklist; assistance to applicants if the documents are incomplete; 

• Input visa application data: maintain an expert user level with the provided application management software, ensure quality check of collected data and generated invoices; accuracy of the tracking of passports and documents; scanning and quality check of supporting documents; 

• Collect visa and service fees; review correctness of payment and charge against the application management software; issuance of invoices; daily reconciliation of collected fees and invoices; secure storage of cash; 

• Assist in reporting services: daily reports generation and quality check of collected applications and fees; daily reports for contact centre (received calls, call-backs, missed calls etc.) assistance in quality check; 

• Delivery and collection of applications and passports: secure transfer of the visa applications and passports to/from the IRCC specified visa offices; sorting and counting of applications and passports; secure return of passports to applicants.

• Inform management of any problems or issues related to daily work, security issues, systems and software issues, complaints and make recommendations for improvement;

• Compliance with IOM Staff Rules and Regulations and with all IOM Policies including: “IOM Standards of Conduct”, “IOM Policy for a Respectful Working Environment”, “IOM Policy on Reporting Irregular Practices, Wrongdoing and Misconduct”, “IOM Confidentiality Agreement”, “IOM Data Protection Principles”, “IOM Information Security Policy”;

• Perform any other related duties that may be assigned by the CVAC Team Leader or Deputy Team Leader.

Qualifications

Eligibility and Selection

The Internship Programme aims at attracting talented students and graduates who have a specific interest in, or whose studies have covered, areas relevant to IOM programmes and activities.  Interns must be between 20 and 36 years old and should have less than two years of relevant working experience.  The Internship Programme is open to candidates of any nationality. 

Required Qualifications and Experience 

Education:

• High school diploma with four years of relevant experience; or,
• University degree in the above fields with two years of relevant professional experience.

Experience:

• Experience in migrant-related programmes OR visa related services;
• Experience in customer service

Language:

Fluency in English is required. 

Predominant Local language

Competencies¹ 

 The incumbent is expected to demonstrate the following values and competencies: 

VALUES - All IOM staff members must abide by and demonstrate these five values: 

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion. 

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. 

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. 

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated. 

   

CORE COMPETENCIES - Behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. 

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. 

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate. 

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work. 

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way. 

IOM’s competency framework can be found at this link- https://www.iom.int/sites/default/files/aboutiom/iom_revised_competency_framework_external.pdf  

Competencies will be assessed during a competency-based interview. 

Other: 

• Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation. 

• This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration. 

• Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable. 

• IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities. 

• IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts. 

• IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. 

How to apply: 

Interested candidates are invited to submit their applications via IOM e-Recruitment system within the above mentioned deadline by 11:59 PM (Phnom Penh Time) referring to this advertisement.

Applications should include:

• Cover letter 
• Curriculum vitae 

IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application. 

If you have any questions, please feel free to contact: iomphnompenh@iom.int 

Only shortlisted candidates will be contacted. 

Posting period: 

From 16.01.2026 to 29.01.2026

Required Skills

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