DEADLINE FOR APPLICATIONS

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The World Food Programme is the world’s largest humanitarian organization saving lives in emergencies and using food assistance to build a pathway to peace, stability and prosperity, for people recovering from conflict, disasters and the impact of climate change.

At WFP, people are at the heart of everything we do and the vision of the future WFP workforce is one of diverse, committed, skilled, and high performing teams, selected on merit, operating in a healthy and inclusive work environment, living WFP's values (Integrity, Collaboration, Commitment, Humanity, and Inclusion) and working with partners to save and change the lives of those WFP serves.

To learn more about WFP, visit our website: https://www.wfp.org and follow us on social media to keep up with our latest news: YouTube, LinkedIn, Instagram, Facebook, Twitter, TikTok.

WHY JOIN WFP? 

• WFP is a 2020 Nobel Peace Prize Laureate.

• WFP offers a highly inclusive, diverse, and multicultural working environment.

• WFP invests in the personal & professional development of its employees through a range of training, accreditation, coaching, mentorship, and other programs as well as through internal mobility opportunities.

• A career path in WFP provides an exciting opportunity to work across the various country, regional and global offices around the world, and with passionate colleagues who work tirelessly to ensure that effective humanitarian assistance reaches millions of people across the globe.

• We offer an attractive compensation package (please refer to the Terms and Conditions section of this vacancy announcement).

ORGANIZATIONAL CONTEXT

This position is based in Maiduguri and will be reporting to the Head of Security or a deputy or a national officer.

THE ROLE

Job holders typically specialize in either air transport or air movement, and at this level they work under minimal supervision taking responsibility for completion of a range of processes and activities requiring some interpretation of standard guidelines/practices. Job holders are able to recommend straightforward courses of action to staff and may allocate tasks and support other staff. To perform a range of coordination and administrative activities that contribute to the safe and effective air service to the humanitarian community.

KEY ACCOUNTABILITIES (not all-inclusive, nor exhaustive):

1. Prepare, sign, distribute and clear as appropriate, documents, loading instructions, passenger and cargo manifests and DFS, in accordance with local and international regulations or as reasonably required.

2. Compile and share with Aviation Officer, Weekly Maiduguri dispatch statistics (on time performance) and situation Report (SITREP) by Friday evening of every week and bi –monthly uplifted fuel reports.

3. Supervise helpers in the weight and tagging of checked baggage and unchecked luggage, conveyance of the baggage to and from the aircraft and loading /off-loading of passenger baggage.

4. Notify the aviation Officer of complaints/claims made by passengers to include missing luggage, poor service.

5. Inform passengers about time of arrival and /or departure and check-in time at least a working day before the flight.

6. Ensure all cargo is properly packed, closed/sealed besides labelled, marked, and coordinate the same with the Customers.

7. Book Passenger and cargo in Take Flite application and issue cargo and passenger manifests as directed by the supervisor.

8. Monitor and ensure that actual weight of loaded cargo corresponds to the cargo manifests and/or AWBs.

9. Coordinate movement of cargo with the relevant stakeholders in order to ensure that cargo is delivered to aircraft in time for loading in order to guarantee on time flight departure.

10. Monitor and record a/c actual movement times and ATD/ATA for AUR verification.

11. In coordination with supervisor periodically, review adequacy of the cargo storage and weighing arrangements for WFP Logistics, Log Cluster and other stakeholders, as applicable.

12. In relation to dangerous goods, ensure all cargo meets requirements for transportation of dangerous goods as laid out in ICAO Technical instructions on transportation of dangerous goods by air/ IATA DANGEROUS GOODS REGULATIONS. In relation to other cargo requiring special handling, ensure laid out procedures, rules and regulations are adhered to.

13. Ensure required documentation on outbound passenger and cargo (Cargo manifests/ dangerous goods declarations e.t.c) is prepared/completed and presented to flight crew in good time.

14. Ensure all the required pre-departure clearances and information from the relevant Airport/ Customs/Security and other collaborating agencies are obtained before flight departure.

15. Ensure all post loading documentation is completed and filed.

16. In consultation with the aircraft operator/crew load and off load cargo into and out of aircraft, besides supervise, direct and mentor cargo loading/offloading staff.

17. Update service users on cargo not transported and reasons thereof giving them the way forward.

18. Receive inbound/outbound cargo and related documentation from aircraft crew and arrange for safe storage of the same before it is handed over to the consignee.

19. Keep records of all dispatched and received passengers and cargo.

20. Prepare statistics on both dispatched and received passengers and cargo.

21. Enforce safety and security rules and procedures applicable around aircraft on ground at the airport when loading/unloading and report breaches of the same to the relevant authorities/supervisor.

22. Perform any other duties relevant to airport/flight operations as directed by the supervisor.

QUALIFICATIONS AND EXPERIENCE

Education: Completion of a bachelor's degree in business/public administration, Engineering, Aviation Management, Airline Operations and Management, Airport Management, Flight Operations and Dispatch, Aviation Safety and Security, Transportation and Logistics Management or any relevant fields relating to aviation, office management and administration.

Experience: Five or more years of progressively responsible work experience in the relative business stream with experience in general administrative work.

Language: Fluency (level C) in English language. Fluency both oral and written communication in the local language at use in the duty station is also desirable.

Knowledge and Skills:

• Experience in restricted flying zones, and other aviation risks and assisting in flight planning.

• Experience in handling passenger manifests and aircraft loading.

• Experience in interpreting routine weather reports.

• Experience in basic flight following and radio telephony procedures.

MORE ABOUT YOU.

Relevant Experience: Proven experience in aviation operations, airport or airline administration, or related roles, preferably within international organizations, airlines, or NGOs.

Organizational Skills: Strong ability to manage flight schedules, aircraft movements, and documentation, while handling multiple tasks and deadlines effectively.

Communication Skills: Excellent written and verbal communication skills, with experience in drafting flight reports, operational correspondence, and liaising with air traffic control and ground handling teams.

Interpersonal Skills: Ability to work collaboratively with pilots, ground staff, and logistics teams, and maintain positive relationships with stakeholders.

Problem-solving Ability: Strong analytical skills to identify operational issues and propose effective solutions for flight coordination, cargo handling, and passenger services.

Technical Proficiency: Proficiency in Microsoft Office Suite and familiarity with aviation software systems (e.g., flight planning tools, airline reservation systems, cargo tracking platforms).

Attention to Detail: A keen eye for accuracy in flight documentation, cargo manifests, and compliance with aviation regulations.

Cultural Sensitivity: Understanding and respect for diverse cultures, with experience working in multicultural aviation environments.

Adaptability: Flexibility to adjust to changing flight schedules, emergency situations, and dynamic operational challenges.

Commitment to Safety and Compliance: Strong commitment to aviation safety standards, ICAO regulations, and organizational values.

ADDITIONAL / NICE TO HAVE

•    Experience in Humanitarian Aviation: Previous experience supporting UNHAS, humanitarian air operations, or emergency response flights.
•    Knowledge of Aviation Policies: Familiarity with ICAO, IATA, and UN aviation guidelines.
•    Project Management Skills: Ability to coordinate airlift operations, charter flights, and cross-functional aviation projects.
•    Financial Management Experience: Understanding of budgeting for flight operations, cost control, and fuel management.
•    Technical Skills: Experience with flight scheduling systems, cargo tracking software, and aviation data management tools.
•    Training and Capacity Building: Ability to train staff on aviation safety procedures, cargo handling, and flight documentation.
•    Networking Skills: Ability to build and maintain relationships with airlines, airport authorities, and logistics partners.
•    Innovative Thinking: A track record of improving flight coordination processes, reducing delays, and enhancing operational efficiency.

WFP LEADERSHIP FRAMEWORK

WFP Leadership Framework guides to the common standards of behavior that guide HOW we work together to accomplish our mission.

Click here to access WFP Leadership Framework

REASONABLE ACCOMMODATION

WFP is committed to supporting individuals with disabilities by providing reasonable accommodations throughout the recruitment process. If you require a reasonable accommodation, please contact:  global.inclusion@wfp.org

NO FEE DISCLAIMER

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

REMINDERS BEFORE YOU SUBMIT YOUR APPLICATION

• All applications must be submitted exclusively through our online recruitment system. We do not accept CVs or spontaneous applications by email.

• If you experience challenges while submitting your online application, please contact us at global.hrerecruitment@wfp.org for technical support only.

• Please note that applications sent to this email address cannot be considered.

• We strongly recommend that your profile is accurate, complete, and includes your employment records, academic qualifications, language skills and UN Grade (if applicable).

• Once your profile is completed, please apply, and submit your application.

• Kindly note the only documents you will need to submit at this time are your CV and Cover Letter

• Additional documents such as passport, recommendation letters, academic certificates, etc. may potentially be requested at a future time

• Only shortlisted candidates will be notified

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.