AboutMercyCorps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.Indisaster, inhardship,inmorethan40countriesaroundtheworld,wepartnertoput boldsolutions into action — helping people triumph over adversity and build stronger communities from within.

Now,andforthefuture.

TheProgram/Department/Team(Program/Department Summary)

Mercy Corps is an international non-governmental humanitarian and development organization. It has beenoperationalintheDemocraticRepublicofCongo(DRC)sinceAugust2007andcurrentlyemploys more than 400 national and expatriate staff. Mercy Corps’ country office is based in Goma, with sub- offices/bases in Beni (North Kivu Province); Bukavu, Kavumu, and Uvira (South Kivu Province); Bunia and Mambasa (Ituri Province); as well as Tshikapa, Kalonda Ouest, and NdjokoMpunda in KasaïProvince.

In 2023, we reached nearly two million people through our key activities in the DRC, combining long- term development programs with emergency humanitarian response to: 1) improve water service delivery and ensure equitable accesstowater, sanitation, andhygieneservices in bothurbanandrural areas(WASH);2)enhancefoodsecurityandnutrition;and3)promotediversifiedlivelihoods,economic recovery, and development. Mercy Corps DRC’s humanitarian programs specifically aim to assist populations affected by conflict and crisis in eastern Congo through unconditional cash assistance and emergency WASH support to displaced persons, returnees, and host families.

Mercy Corps DRC implements ambitious programs designed to strengthen the ability of the most vulnerable people to overcome challenges and build their resilience in the face of one of the world’s mostsignificanthumanitariancrises.Inthiscontext,Mercy CorpsDRCisseekingaGrantsManager for the Emergency Program for its Goma office.

ThePosition(GeneralPositionSummary)

As a member of Mercy Corps’ DRC Emergency Team, the Emergency Grants Manager will work closelywiththeEmergencyProgramsDirector(EPD),theSAFERConsortiumDirector,andthe Deputy Emergency Grants Manager to ensure the delivery of high-quality and impactful programming within Mercy Corps DRC’s emergency response portfolio. The position will contribute to humanitarian efforts acrosstheDRCbysupportingtheimplementationoflife-savinginterventions,includingthoseunderthe multi-million-dollar, multi-donorfunded SAFER program —a consortium of internationalNGOsworking together to promote a rapid, principled, efficient, and effective response to humanitarian needs.

The Emergency Grants Manager will play a key role in securing new funding opportunities by coordinatingorleadingproposaldevelopmentprocesses,whilealsoensuringthequalityandtimeliness of donor reporting and communications for ongoing programs. Additionally, the position will oversee and support the sub-award management process.

EssentialResponsibilities

STRATEGYANDVISION

• ContributetothecollectivevisionandstrategicdirectionoftheEmergencyDepartmentportfolio to ensure the highest level of impact.
• Ensureprogramexcellenceandcontinuousimprovementthroughinnovation,systematic learning, and adaptability to evolving dynamics and contexts.
• Identifyopportunitiesforinnovativecollaborationwithotherinternaldepartmentsandexternal partners to enhance program quality and effectiveness.

GRANTSMANAGEMENT

• EnsurethatbothawardsandsubawardsaremanagedinfullcompliancewithMercyCorpsand donor rules and regulations.
• Supporttheeffectiveoversightofprogramimplementationtoguaranteethatactivitiesare delivered on time, within scope, and within budget, in alignment with established grants management standards and systems.
• EnsurethatpartnersandMercyCorpsteamssubmit narrativeandfinancialreportsinatimely manner, following the templates and guidelines provided by Mercy Corps.
• Ensurethatpartners’reportsareaccuratelyintegratedintotheoveralldonorreports.
• SupervisetheDeputyEmergencyGrantsManager,ensuringthequality,accuracy,and completeness of all donor reports prior to submission.
• Ensurethatallproposalsandprogramreportsadheretodonorrequirements,MercyCorps’

internalprocedures,andsectorbest practices.

• Overseetheuseofcommunicationmaterialsandsuccessstoriesdevelopedbyteamsto effectively support donor reporting and visibility.
• Organizeregularcoordinationmeetingswithrelevantstakeholders,includingMercyCorpsteam members and partners, to collect feedback and document lessons learned, thereby improving the quality, consistency, and relevance of reporting and donor communications.

NEWBUSINESSDEVELOPMENT

• Coordinateandoverseenewbusinessdevelopmentpartnershipsandrelationships.
• Overseeproposaldevelopmentprocesses,includingdraftingandproducinghighquality

conceptnotesandproposalsthatsupportMercyCorpsDRC’sstrategicprogramminggoals.

• Activelycontributetoresourcemobilizationeffortsbyidentifyingandpursuingnewfunding opportunities to ensure the long-term sustainability of Mercy Corps DRC’s Emergency Department.

PROGRAMMEQUALITY MONITORING

• Ensure that the Emergency Department has sufficient systems in place to meet programme management standards and comply with donor regulations and good practice, including the QualityAssuranceandControlprocess,inclosecollaborationwiththeProgramPerformance and Quality Manager.
• EnsurecomplexprogramsaremeetingMercyCorps’identifiedcomplexprogramstandard, in

closecollaborationwiththeProgramPerformanceandQualityManager.

• Supportandensureteamsareadheringtoprogrampolicies,protocolsandsystems.
• Supportsettingupprotocolstoinformprogramimplementation,includinginternalandexternal reviews at programmatic and quality levels.
• Supportsettingupandmaintainteamcoordinationtools,holdingcomponentstoaccountto deadlines.

FINANCE&COMPLIANCEMANAGEMENT

• EnsurethegrantsmanagementistransparentandcompliantwithdonorandMercyCorps regulations and procedures.
• Monitorallapprovedgrantswhilecloselycollaboratingwithfinancedepartmenttoensuretimely financial projections.
• Monitorapprovedgrantsandmonthlyburnrates,ensuresubmissionoftimelyfinancialspend projections and reporting is completed in line with Mercy Corps and donor templates through monthly BvA meetings and ongoing budget tracking.
• WorkwithHQtoensureon-timeandon-budgetreportingandmanagedonorcommunications and requests.
• CoordinatewithFinancetoaddressanyreportingchallengesinatimelymanner.
• Ensure the monitoring of the grant agreement for compliance with Mercy Corps policies and proceduresaswellasdonor/government/externalrulesandregulations,particularlyinregardto subawards and partners.

INFLUENCE&REPRESENTATION

• Represent Mercy Corps with donors and within the humanitarian community through communicationsandattendanceatkeyinternalandexternalmeetingsasrequestedbythe EPD.
• ManagedonorcommunicationsregularlyandefficientlyinclosecoordinationwiththeEPD.
• DevelopandmanagecollaborativerelationshipswithMercyCorpsteam,implementingpartners and donors.

• Maintaincommunicationtoolsandsystemstoensureeffectivecoordinationacrosstheportfolio.
• Organizeandconductmonitoringvisitstotheprojectsitesandhostvisitorsanddonors,as needed.
• Maintain regular communication with Mission level and HQs focal points to ensure the program isrunincoordinationwithotherprogramsanddepartments,andMercyCorpscomplexprogram guidelines, leveraging cross program learning particularly on program management and collaboration where possible.

SupervisoryResponsibility

DeputyEmergencyGrantsManager

Accountability

ReportsDirectlyTo:EmergencyProgramDirector

WorksDirectlyWith:DeputyEmergencyProgramDirector,EmergencyProgramManagers(Cash, WASH, Protection) as well as MEL and Quality & Performance Manager, SAFER Director, SAFER partners (4 INGOs), DoP, Finance team, Communication team.

AccountabilitytoParticipantsandStakeholders

MercyCorpsteammembersareexpectedtosupportalleffortstowardaccountability,specificallytoour program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects

MinimumQualification&TransferableSkills

• Internationallyrecognizedexperienceinprojectorprogramandgrantsmanagementrequired.
• 5-7yearsofexperiencewithEuropeandonors,FCDOandUSinstitutionaldonorsincludingin grant management, proposal development, partners coordination and donor reporting.
• Fieldexperienceworkingandsupportinghumanitarianandemergencyprogrammingwith displaced populations (i.e. MPCA, WASH, FSL and Protection).
• Excellentcommunicationandstakeholdermanagementskills,andthecapacitytoworkwithand influence senior leadership.
• Demonstrableabilitytoproducehighqualitydeliverablesatspeedandwithminimalsupervision.
• Excellentprogrammanagementandfinancialskills.
• Abilitytomulti-taskandjuggleseveraltasksandrelationshipsat onetime,withlittletominimum supervision.
• Coachingandmentoringskillsandexperienceadistinctiveplus.
• Provenabilitytoworkeffectivelyinmulti-culturalteamsandwithtechnicalandadministrative staff and consultants.
• FluentFrenchandEnglish(spokenandwritten)mandatory.
• PriorworkexperienceinDRCanddemonstrableunderstandingofthecontextasignificant advantage.
• Abilitytoworkinasometimessolitaryenvironmentwithmoderatelevelsofinsecurityand occasional restrictions on personal movement.

SuccessFactors

A successful candidate will be able to work independently, take initiative with tasks and self-learning, andbeproactiveincommunicationsanddevelopmentofprofessionalrelationships. S/hewillbeableto live and work closely with a diverse team of individuals in a highly intense and fluid work and security environment with demonstrated sensitivity to the people and issues in the region. The ability to demonstrate exceptional interpersonal, relationship and cross-cultural communication skills especially in high stress environments is essential for success. S/he will be committed to the values and mission of Mercy Corps; have the ability to creatively problem-solve, to juggle multiple priorities under tight deadlinesandtocalmlyanddiplomaticallydealwithunexpectedandsuddeneventsimpactingprogram operations with patience, dynamism, tenacity and a good sense of humor.

LivingConditions/EnvironmentalConditions

The position is based in Eastern DRC, preferably in Goma but could change depending on the evolution of the context to other Mercy Corps bases (Bunia or Beni) and it requires up to 15% travelto support emergency programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited. Housing for this role is in shared housing (2 person only) and staff will have accesstogoodmedicalservicesandthelivingsituationisof areasonablestandard.Notaccompanied.

In support of our belief that learning organizations are more effective, efficient and relevant to the communitiesweserve,weempowerallteammemberstodedicate5%oftheirtimetolearningactivities that further their personal and/or professional growth and development

TeamEngagementand Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every teammemberisvaluedfortheircontributions,empoweredtoreachtheirfullpotential,andmotivatedto do their best work.

Werecognizethatbuildingastrongandeffectiveteamisanongoingprocess,andweremain committed to learning, improving, and growing together.

EqualEmployment Opportunity

MercyCorpsisanequalopportunityemployercommittedtoprovidingequalemploymentopportunities to all employees and qualified applicants for employment without regard to race, color, sex, sexual orientation, religion or belief, national origin, age, disability, marital status, veteranstatus, or anyother characteristics protected under applicable law.

Safeguarding& Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whetherteammembers,communitymembers,programparticipantsorothers,aretreatedwithrespect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the InteragencyMisconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policiesand values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

Asanapplicant,ifyouwitnessorexperienceanyformofsexualmisconductduringtherecruitment process, please report this to Mercy Corps Integrity Hotline ([email protected]).