Site Assistant

The Office of the UNHCR was established on 14 December 1950 by the UN General Assembly. The agency is mandated to lead and co-ordinate international action to protect refugees and resolve refugee problems worldwide. Its primary purpose is to safeguard the rights and well-being of refugees. It strives to ensure that everyone can exercise the right to seek asylum and find safe refuge in another State, with the option to return home voluntarily, integrate locally or to resettle in a third country (www.unhcr.org).
In support of the rural – urban linkages, SDG-aligned strategies, UNHCR in Jordan has a dedicated Technical Unit in Amman and technical staff in camps. Together, they support in coordination with the Government, to assess needs and coordinate the provision of WASH (Water, sanitation and hygiene), and in particular, hygiene promotion services to Persons of Concern (PoC) to UNHCR. This will include coordination at site level with WASH partners in conjunction with the government authorities, and monitoring progress of hygiene promotion programme implementation to ensure that an adequate level of hygiene promotion service is provided at each site in accordance with the UNHCR WASH Manual and Technical Guidelines, and applicable UNHCR Standards and/or National Standards.

This assignment is for individuals with stateless, refugee or similar protective status, including Temporary Protection in the country of assignment. Official document as a proof of refugee status is mandatory to submit. The applicant with above mentioned refugee status should submit the official document as a proof of refugee status before and/or during the interview. The applications without the respective document will not be considered for this assignment.

With over 420,000 registered refugees, including some 90% from Syria, Jordan is among UNHCR's largest operations. The operation moves at high speed and requires regular adaptability and flexibility. Zaatari camp was established on July 27, 2012, as a temporary home for Syrian refugees fleeing their home country. The camp hosts more than 51,000 refugees. The Refugee UN Volunteer Site Assistant is considered the first line of staff covering the community needs, takes the overall responsibility for camp management-related issues in the Zaatari camp, and reports the needed information to the UNHCR Field unit under the direct supervision of the Field officer; this involves receiving queries from the camp refugees, getting the proper action from the field unit staff to provide feedback, supporting the field unit differently and helping deliver services, among other tasks as assigned by Her/his supervisor. Average computer knowledge and good experience in reporting are required. The assigned Refugee UN Volunteer must exercise great diplomacy in his/her tasks and enable harmonization in assistance across the operational area. S/He should also proactively assist the office's units in projecting needs with requesters and participate in planning and unit service delivery strategy. The working conditions at the field level require flexibility, service-oriented, and excellent interpersonal skills to ensure a solid team spirit.
Availability that his/her likeness appears on media, social media, photos, and videos as it will be impossible for UNHCR to prevent such appearances on the public or external occasion s/he will interpret. S/He will need to understand that her/his picture will possibly be seen on the internet.

Additional information:
UN Community Volunteers in Jordan are entitled to:
• Monthly Volunteer Living Allowance (VLA) at the amount of JOD 458.03;
• Annual and learning leaves;
• Free Medical and life insurance; and
• Free access to different learning platforms.

For more information on UN Volunteer benefits, entitlements and support, please visit: https://www.unv.org/volunteer-your-country-conditions-service

Under the direct supervision of the Field Officer, the UN Volunteer will:
• Support the frequent addressing verification process addressed by the registration unit or other UNHCR units.
• Support the caravans' distribution operation by helping the field team deliver the newly donated, constructed, or retrieved shelters.
• Support the Field unit in monitoring and reporting any infrastructure establishment or ongoing maintenance in the camp.
• Support in shelter monitoring and in reporting any current events in the camp 24/7, like fire incidents, shelter vandalisim, caravan trading, violations,…etc.
• Follow up with all district relocation requests and monitor the implementation by consulting with the field officer.
• Follow up and update the waiting list for caravan distribution and the priority/ eligibility of the refugee families to receive extra/new caravan/s.
• Support in reviewing/updating the caravan distribution priority/ eligibility list criteria.
• Consider the first liners in case of a winterization emergency, and report any areas in the camp affected by the harsh weather to the field officer for proper action.
• Support fire awareness plans and report any fire incidents.
• Report empty, vacant, or closed shelters to the field officer for proper action.
• Support in prioritizing, reviewing, and discussing the response action for the shelter-related issues referred by different UNHCR units.
• Follow up on any cases facing problems in the Mobile Wallet services and needing a home visit to check.
• Supporting the Field unit with the data entry and helping contact the camp refugees to collect the field-related information needed.
• Reach out to the refugees facing shelter relocation challenges to support them as needed.
• Any other related tasks as may be required or assigned by the field officer.