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• FAO is committed to achieving workforce diversity in terms of gender, nationality, background and culture.
• Qualified female applicants, qualified nationals of non-and under-represented Members and person with disabilities are encouraged to apply;
• Everyone who works for FAO is required to adhere to the highest standards of integrity and professional conduct, and to uphold FAO's values
• FAO, as a Specialized Agency of the United Nations, has a zero-tolerance policy for conduct that is incompatible with its status, objectives and mandate, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination　　
• All selected candidates will undergo rigorous reference and background checks
• All applications will be treated with the strictest confidentiality

FAO’s commitment to environmental sustainability is integral to our strategic objectives and operations.

Organizational Setting

The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through the FAO Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient, and sustainable agrifood systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.

The Office of Communications (OCC) leads FAO’s corporate and internal communication efforts. It ensures consistency in messaging, promotes cost-effective communication strategies, and supports the Organization’s visibility and outreach goals.

This announcement aims to identify and vet qualified candidates for inclusion in a roster of communications consultants. Inclusion on the roster does not guarantee employment but allows shortlisted candidates to be considered for future assignments over the next three years.

Reporting Lines

Reporting to the Office of Communications (OCC) Directors, works closely with all OCC teams, CSI (IT), technical divisions, regional and country offices.

Technical Focus

FAO is seeking a Communications Data Specialist to transform digital and audience data into actionable insights supporting communication strategies and decision-making. The role focuses on dashboard creation, impact measurement across multiple channels, and fostering an audience-led and data-driven culture within the FAO Office of Communications (OCC).
· The specialist provides timely, accurate dashboards and briefings to inform FAO leadership communications priorities and resource allocation.
· Enhances campaigns and content through scoring, evidence-based recommendations, A/B testing, and post-campaign analyses.
· Maintains audience data quality and privacy compliance, ensuring consistent reporting across OCC, as well as providing guidance for the wider organization.
· Develops a shared KPI framework and taxonomy to enable comparable reporting across FAO corporate channels, with a view to integrating across the Organization.

Tasks and responsibilities

· Monitor and evaluate FAO’s digital engagement using approved analytics and tools, delivering weekly and monthly executive summaries.
· Support the establishment of a Customer Relationship Management (CRM) and data management platform tracking, standards, audience segmentation, and consent management.
· Collaborate on maximizing audience engagement with the FAO Museum and events and exhibits, segmenting insights for diverse target groups including families and press.
· Facilitate capacity building through templates and training for the wider organization, and propose continuous improvements based on industry best practices.
· Identify emerging themes, risks, opportunities, and stakeholder conversations relevant to FAO to translate insights into actionable editorial strategies.
· Monitor platform algorithm changes and industry developments and advise teams on how these affect content performance and audience growth.
· Design and maintain automated dashboards on FAO-approved platforms for web analytics, social media, media coverage, newsletters, and museum engagement. This includes supporting OCC's activities while also providing guidance to facilitate Organization-wide integration, ensuring full compliance with FAO's Data Visualization Guidelines.

CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING

Minimum Requirements

· Advanced university degree from an institution recognized by the International Association of Universities (IAU)/UNESCO in communications, media studies, data science, statistics, economics, or related fields. Consultants with a bachelor's degree need two additional years of relevant professional experience.
· 5 years of relevant experience in Data, Analytics or another related field
· Working knowledge (proficiency - level C) of English

FAO Core Competencies

· Results Focus
· Teamwork
· Communication
· Building Effective Relationships
· Knowledge Sharing and Continuous Improvement

Selection Criteria

· Proficient in web and social analytics tools (e.g., GA4, Matomo, Semrush, Meltwater, Sprout Social), dashboarding (e.g., Power BI, Tableau), and data management (Excel/Sheets; SQL/Python advantageous), CRM (Salesforce).
· Demonstrated ability to work independently and in a multicultural, multilingual environment.
· Preferred experience includes defining KPIs for international organizations, familiarity with CRM/email analytics, knowledge of food security or public-sector communications, and skills in SEO/AEO audits and A/B testing.
· Excellent interpersonal communication skills.
· Proactively looking for ways to improve workflows and team efficiencies, and deadline oriented.
· Self-sufficient, accountable and able to work autonomously with minimal supervision.
· Strong attention to detail, critical thinker, strong work ethic, and positive attitude while routinely exercising sound judgment.
· Awareness of ethical and sensitive issues in the context of data and communications. Ability to handle assets that contain confidential information.
· Excellent communication skills, both written and verbal, with the ability to explain processes and train colleagues.

Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency

HOW TO APPLY

• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application

• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http\://www.whed.net/. These qualifications should be in alignment with the International Standard Classification of Education (ISCED) mappings.

• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.

If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance\: https\://fao.service-now.com/csp

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