The International Potato Center (CIP) is looking for one (1) IT Helpdesk and Support Intern to provide support to the Information Technology Department in Lima, Peru.


About CIP:CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systemsina climate crisis. CIP’s mission is to develop and share science-based innovations in potato,sweetpotato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/.

About the position:Thisposition will provide essential support in the diagnosis and resolution of technical incidents, ensuring the continuity of IT services for both on-site and remote users. The intern will play a key role inmaintainingIT asset inventory,monitoringnetwork services, and supporting information security protocols within the organization.


Key responsibilities:


  • Support in the diagnosis and resolution of incidents related to computers, network connectivity, conference equipment, and peripherals. 
  • Information security support, including handling andescalatingsecurity events and incidents. 
  • Documentation of internal IT processes and proceduresin accordance withthe ITIL framework. 
  • Monitoringnetwork services and communications infrastructure. 
  • Updating andmaintainingthe IT asset inventory. 
  • Support for end users on Office 365 applications, web conferencing tools, and business applications.
  • Knowledge of ITIL Foundation principles.


Requirements

What are we looking for?

  • Students in their final semesters or recent graduates in Systems Engineering, Information Technology, Computer Science, Telecommunications, or related fields. 
  • Ranked in the upper third of their faculty (mandatory requirement). 
  • Knowledge of the Windows operating system, Microsoft Office 365 applications, computer configuration, troubleshooting, and teleconferencing applications (Teams, Zoom, etc.). 
  • Basic knowledge of information security concepts (malware, phishing, antivirus, etc.). 
  • Knowledge of data networking fundamentals. 
  • Ability to provide support to on-site and remote end users. 
  • Service-oriented mindset with strong interpersonal communication and teamwork skills. 
  • Intermediate level of Englishproficiency.


Benefits

Why should you consider this opportunity?

  • CIP is a global and reputable international organization that has a strong,state-of-the-artR&D background.  
  • CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world. 
  • CIP is a member of the CGIAR, a global partnership that unites international organizations engaged in research about food security. CGIAR research aims to reduce rural poverty, increase food security, improve human health and nutrition, and sustainable management of natural resources.


What are we offering?

  • Compensation packagecommensuratewith experience.
  • Excellent working environment.
  • Work in an equal and diverse workplace.


How to apply?

Please visit the following link: http://cipotato.org/open-vacancies/tosubmityour cover letter and a full C.V. along with your references (preferable recent supervisors). Internal candidates are welcome and encouraged to apply for this job opportunity. Nevertheless, we highly encourage all interested candidates toparticipatein this exciting and competitive process. The deadline for the receipt of applications isFebruary16, 2026.



This position WILL NOT have contact with children or vulnerable adults.

We look forward to receiving applications from individuals with disabilities who are willing to contribute their talents and skills to our team. If yourequirespecific accommodations for the selection process due to a disability, please do not hesitate to inform us.


Learn more about CIP by accessing our web site at http://www.cipotato.org

CIP is an equal opportunity employer. Qualified women and professionals from developing countries are particularly encouraged to apply.



At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.