The International Potato Center (CIP) is looking for one (1) IT Helpdesk and Support Analyst to provide support to the Information Technology Department in Lima, Peru.


About CIP:CIP is part of the CGIAR global research partnership committed to transforming food, land, and water systemsina climate crisis. CIP’s mission is to develop and share science-based innovations in potato,sweetpotato, and other root and tuber crops. CIP partners with organizations in over 20 countries in Africa, Asia, and Latin America to strengthen agri-food systems and provide economic, social, and nutritional benefits, especially for women and youth. We integrate social and biophysical sciences to address complex challenges in food and agriculture. For more information, please visit https://cipotato.org/about/.

About the position:Thisposition will ensure high-quality technical support for global users, ensuring accuracy in service requests and system availability. The IT Helpdesk and Support Analystplaysa keypartin managing IT assets throughout their lifecycle andmaintainingrobust endpoint security policies for the organization.


Key responsibilities:


  • Provide first line onsite and remote support to CIP IT global users on service requests, issues and problems related to personal computers, networking,conferencingand other peripherals according to the agreed SLAs. Support may be exceptionallyrequiredoutside of working hours for planned events and critical meetings and in case of urgent requests.
  • Support institutional and project events and conferences operating audiovisual and conference room equipment on Teams and Zoom platform.
  • Assign service requests and issue tickets to the IT team. Escalate issues and requests to Level 2 (specialized teams) and Level 3 (third-party providers) support teams asrequired.
  • Manage CIP IT assets (computers,licensesand other equipment) along the Assets Lifecycle: plan,acquire, keep inventory up to date, assign, coordinate maintenance and service, replace, and write off.
  • Manage endpoint security policies through EMS, endpoint protectionsoftwareand others.
  • Invoice IT-related chargebacks (local service pool and purchases) through Finance.
  • Manage identity and access control for CIP business systems including Azure Active Directory, ERP, Microsoft 365, email, collaborationtoolsand others.
  • Train CIP staff on the use of communication and collaborations tools including Outlook, Teams, OneDrive and others.
  • Identify, test, and implement adjustments and improvements to the IT service management systems.
  • Track statistics and metrics onissueand problem resolution. Track user account creation, changes, deletions and restore.


Requirements

What are we looking for?

  • Education:Bachelor’s degree in systems engineering, ComputerScienceor related careers.
  • Experience: At least 2 years of professional experience in activities related to the profile.

  • Technical Competencies: 

  • Proficient in MS Office, specifically Windows 11 and Office 365 setup and troubleshooting.
  • Experience with IT service desk operations and account management.
  • Knowledge of ITIL, networking, and information security frameworks and/or standards (Certifications desired).
  • Hands-on experience with PowerShell, Azure AD, and SaaS solutions.
  • Experience with Microsoft automation tools, specificallyPowerAutomate(desired).

  • Languages: 

  • Fluent in Spanish.
  • Advanced written and oral communication skills in English.

  • Core Competencies:

  • Accountability.
  • Teamwork.
  • Integrity.
  • Innovation.


Benefits

Why should you consider this opportunity?

  • CIP is a global and reputable international organization that has a strong,state-of-the-artR&D background.  
  • CIP is dedicated to achieving food security, improving nutrition and well-being, and gender equity for poor people in roots, tubers farming and food systems in the developing world. 
  • CIP is a member of the CGIAR, a global partnership that unites international organizations engaged in research about food security. CGIAR research aims to reduce rural poverty, increase food security, improve human health and nutrition, and sustainable management of natural resources.


What are we offering?

  • Compensation packagecommensuratewith experience.
  • Excellent working environment.
  • Work in an equal and diverse workplace.


How to apply?

Please visit the following link: http://cipotato.org/open-vacancies/tosubmityour cover letter and a full C.V. along with your references (preferable recent supervisors). Internal candidates are welcome and encouraged to apply for this job opportunity. Nevertheless, we highly encourage all interested candidates toparticipatein this exciting and competitive process. The deadline for the receipt of applications isFebruary16, 2026.



This position WILL NOT have contact with children or vulnerable adults.

We look forward to receiving applications from individuals with disabilities who are willing to contribute their talents and skills to our team. If yourequirespecific accommodations for the selection process due to a disability, please do not hesitate to inform us.


Learn more about CIP by accessing our web site at http://www.cipotato.org

CIP is an equal opportunity employer. Qualified women and professionals from developing countries are particularly encouraged to apply.



At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.