Job Description
IOM is committed to addressing the needs and promoting and upholding the rights of migrants.
IOM’s Protection Division (PXD) aims to reduce protection risks of individuals in vulnerable situations, and in particular those who are exposed to abuse, exploitation, violence, neglect and deliberate deprivation. It does so by addressing protection threats and vulnerabilities while increasing the capacities of individuals, their communities as well as those of their duty bearers.
Protection encompasses all activities aimed at obtaining full respect for the rights of the individual in accordance with the letter and spirit of the relevant bodies of law. Specifically, protection involves activities that seek to directly secure, individual or group rights, as well as activities that aim to create a society in which individual and group rights are recognized and upheld.
Assistance includes all direct support activities that target individuals and their families, their communities, as well as broader structural level interventions and support to governments as duty bearers. Individual and family assistance can include support to meet immediate, medium or long-term needs including food; shelter and accommodation; healthcare; education and training; employment and/or income generation; family assessments and reunification; counseling; referrals; safe and dignified return and/or sustainable reintegration.
IOM’s case management staff are at the frontline of delivery of this assistance. These staff provide case management and assistance services to a wide range of individuals, including separated and unaccompanied children; victims of trafficking; migrants vulnerable to violence, exploitation and abuse; survivors of gender-based violence, and migrants unable or unwilling to remain in host countries.
Under the overall supervision of the Head of Programme and the direct supervision of the AVRR Programme Coordinator, the incumbent will be responsible for implementation and coordination of case management services, including verifying compliance with relevant internal and external regulations and procedures; workforce management; operational monitoring , and information management
Responsibilities
Stay abreast of developments in IOM migrant protection, assistance, and case management policies, procedures, and guidance, and ensure compliance in all areas of case management and service delivery.
Guide and supervise case management staffing system, including through establishing a case management organizational structure, recruiting staff, and assigning clear roles and responsibilities.
Organize the workload and provide regular supervision.
I Participate in the development of and implement staff development plan for caseworkers, including through design and delivery of training sessions, identification of additional training opportunities for staff, and mentoring approaches.
Promote staff safety, self-care, and well-being.
I Implement, and monitor compliance with case management standard operating procedures, in line with relevant internal and external policies, procedures, guidance, and regulations.
Ensure appropriate documentation of case management processes and service provision.
Monitor progress of individual cases, address challenges or roadblocks as they occur, and monitor and evaluate case outcomes. Compile and share lessons learned to inform case management standard operating procedures.
I Implement appropriate data collection and reporting processes, using standard IOM procedures (e.g., MiMOSA, SYNC) in line with IOM data protection principles and guidelines.
Contribute to planning and budgeting processes.
Provide technical guidance to case workers in all areas of work and liaise with Regional Offices and/or PXD HQ on cases requiring additional guidance.
Provide backstopping to case workers when necessary, including provision of case management and assistance services as needed.
Undertake duty travel, as required.
Qualifications
University degree in social work, psychology, law, or a related field from an accredited academic institution with four years of relevant professional experience, or
School diploma with six years of relevant experience.
Experience in the fields of protection, counter-trafficking, child protection, return and reintegration, gender-based violence, and/or humanitarian affairs;
- Experience working with vulnerable populations;
- Experience in community-based protection and assistance services;
- Ability to organize work, work independently and prioritize work under pressure, coordinate multiple tasks, maintain attention to detail, and coordination with a variety of stakeholders.
Knowledge and understanding of human rights and rights protection;
Knowledge and understanding of social work theory and evidence-based practices;
Knowledge and understanding of human behaviour, growth and development, and of cognitive, physiological, and psychological processes and well-being at various stages of life;
Understanding of human behaviour and well-being, including coping patterns, emotional resilience, and physical and mental health and well-being.
Knowledge of mainstreaming best practices and partnership models to ensure coordination of the same across a diversified range of actors; and,
Good knowledge of community-based protection, including understanding of the community’s role, structure and practices, including the community’s social, cultural and gender norms within the operation;
Knowledge of the national protection systems, including roles of different actors, and processes for protection;
Good inter-personal skills, and the ability to work well with and meet the needs of individuals of different ages, nationalities, genders, and diversities.
Ability to provide trauma-informed and age, gender, and diversity appropriate care.
Good analytical and report writing skills.
Ability to work with and maintain strict confidentiality, when necessary.
- For all applicants, fluency in English and Arabic is required (oral and written).
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
- Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
- This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
- This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
- Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
- IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
- IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
- IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
[1] As per IN/233, staff members in a position in the Professional and GS categories are expected to be fluent in one of the Organization’s official languages, which are English, French and Spanish. At least a working knowledge of another official language is highly desirable and may be specified as mandatory in some cases. For positions in the GS category, proficiency in one of the local language(s) may also be required, as specified in the VN/SVN.
Required Skills
Job info
Contract Type: Special Short Term Graded (Up to 9 months)Initial Contract Duration: 6 months
Org Type: Country Office - Sub Office
Vacancy Type: Special Vacancy Notice
Recruiting Type: General Service
Grade: G-6
Is this S/VN based in an L3 office or in support to an L3 emergency response?: Yes