Job Description

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.

Organization Context and Scope :

Under the overall supervision of Chief Health Officer  and direct supervision of Senior Migration Health Physician  the incumbent will be responsible for the receiving and guiding supports during the health assessment process of the immigrants and refugees of different countries which will be conducted in the framework of donor countries. He/ She serves as a vital link between the organization and its clients/visitors, contributing to the overall positive image and efficient functioning of the organization .

Responsibilities

Responsibilities and Accountabilities :

  • Greet visitors and present a positive image of IOM; bridge the barrier between the client and IOM at the entrance level.
  • Remain well informed regarding IOM Vision, strategy, protocols and health assessment procedures.
  • Communicate with the clients and build IOM rapport and image.
  •   issue token/give badges to clients, visitors and attendants after proper identification of clients, verification of documents and ensure proper queue management system.
  • Provide information relevant to health assessment process, direct the clients/visitors to appropriate areas and also notify the relevant personnel about their arrival through the system.
  • Answering and forwarding the phone calls, handle incoming calls, providing information, taking messages, transferring calls to the appropriate individual. He/ She must maintain a professional and polite behavior while dealing with clients.
  • Must be Able to listen and handle client complaints and queries at the office entrance level and provide accurate information about the organization policies/services and assist in resolving general queries.

  • Monitoring the daily security guard’s services and care to the clients.

  • Maintenance of reception area

  • Any other duties as may be assigned by the supervisor.

Qualifications

Required Qualification and Experience :

Education :

  • Secondary School Diploma with at least four years of relevant professional experience.

  • Bachelor’s degree or equivalent, or higher, with at least 1 years of relevant professional experience.

Experience :

  • Proficient in Microsoft Office applications e.g. Word, Excel, PowerPoint, E-mail, Outlook;

  • Attention to detail, ability to organize paperwork in a methodical way;

  • Discreet, details and clients-oriented, patient and willingness to learn new things; and,

  • Prior work experience with international humanitarian organizations, non- government or government institutions/organization in a multi-cultural setting is an advantage.

Languages :

External applicants for all positions in the Professional category are required to be proficient in English and have at least a working knowledge of one additional UN Language (Arabic, Chinese, French, Russian, or Spanish).

Required :

  • Fluency in English  and Urdu is required (oral and written).

Desirable : 

Working knowledge  of the local languages would be advantage

Required Competencies:
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these three values:
  • Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
  • Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
  • Courage: Demonstrates willingness to take a stand on issues of importance.
  • Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies – behavioural indicators (Level 1)
  • Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
  • Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
  • Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Notes
  1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
  2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
  3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
  4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
  5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
  6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
  7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info

Contract Type: Special Short Term Graded (Up to 9 months)
Initial Contract Duration: 9
Org Type: Country Office
Vacancy Type: Special Vacancy Notice
Recruiting Type: General Service
Grade: G-3
Is this S/VN based in an L3 office or in support to an L3 emergency response?: No
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.