Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates

2. Candidates from the following non-represented member states:

Candidates from the following non-represented members states: Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu.

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM.

Context
Under the overall supervision of Deputy Director (ICT Solutions & App Services) and direct supervision of the Chief, Operations and Mission Engagement Solutions, the Information and Communications Technology (ICT) Officer (Product Management) will be responsible and accountable for managing the full development and deployment cycle of Migrant Solutions applications and interfaces.

Responsibilities

1. Provide tactical planning, organization, coordination and reporting; through monitoring and evaluating products and projects progress, risks and issues and provide accurate and timely reports to management and the Product Steering Committee.
2. Manage the specific Migrant Solution products linked to the business partners in line with product vision, business requirements and organizational strategy in consultation with stakeholders, partners and users. 
3. Oversee product team in safeguarding, designing, developing and maintaining relevant systems and modules according to the needs and requirements of partners and stakeholders.
4. Recommend improvements, roadmaps, and approaches by evaluating existing systems and business processes in line with business requirements and technology trends, for effectiveness and efficiency of the product(s).
5. Ensure that software delivery processes, procedures, practices and tools are followed by the different product and project teams in line with IOM and industry best practices, policies and frameworks.
6. Responsible for the delivery of projects to ensure solutions transfer into the business in accordance with established overall product vision, objectives, and business strategies, requirements and risks.
7. Ensure predictable release of features, epics, projects and products to the Business; and coordinate Change Management activities with cross functional team.
8. Manage the application's support in line with the business partner's guidelines and procedures. Ensure Adoption of the system and compliance to programmes implementation Standard Operating Procedures (SOP) and Programme Integrity guidelines. 
9. Support building effective work relationships among key portfolio stakeholders and all internal and external partners. Resolve operational issues, as appropriate; and establish service level commitment.
10. Prepare project and product reports and ensure timely submission, in line with project requirements and IOM procedures and standards. Prepare regular briefings, summaries, and other relevant information materials, as required.
11. Perform such other duties as may be assigned.

Qualifications

Education

• Master's degree in Computer Science, Business Administration, Information Technology, Product Design, Engineering or a related field from an accredited academic institution with five years of relevant professional experience; or

• University degree in the above fields with seven years of relevant professional experience. 

• Professional certification in Project Management such as PRINCE2, Project Management Professional (PMP), Professional Scrum Master (PSM), or Lean Six Sigma Certification is a distinct advantage.

Experience

• Experience in product management activities, including end-to-end product delivery, working with cross-functional teams, collaborating with external vendors and software developers; responsibility for business analysis, budgets, contracts, project management, and procurement, etc;

• Demonstrated experience with professional software engineering principles and best practices for the end-to-end software development life cycle;

• Experience with agile software development methodologies like Scrum, DevOps, rapid prototyping, and evaluation of user feedback;

• Experience with ICT, mobile, and web-based technologies, particularly designing or deploying tools in country offices;

• Knowledge of IOM programmatic areas related to migration, including (but not limited to) health, protection and/or movement, and experience in applying technical solutions to address programmatic issues; and,

• Knowledge of principles of user experience design to ensure the product meets customer needs and expectations.

Skills

• Understanding of the technical aspects related to the product, including software development processes and limitations, and analysis of product data to make informed decisions and improvements;

• Ability to foster positive work relationships and build alliances with key stakeholders;

• Proven organizational skills; including task and time management being conscious of dependencies.

• Ability to work under tight deadlines to meet user and project expectations; 

• Ability to prioritize tasks and show clear progression of deliverables and highlighting any risks; 

• Strong written and verbal communication skills, excellent technical communication with peers and non-technical stakeholders; and, 

• Well-versed in Software Development Lifecycle (SDLC) methodologies. 

Languages:

IOM’s official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies:

IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.

• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes 

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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