NOTE: The Manager, Human Resources and Administration has been republished for technical reasons and all candidates who applied under Vacancy No. S16642 will still be considered for the process. New applicants can access the reposted job using this job posting under Vacancy No. Rest_HR00095.

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world’s largest humanitarian organization, with a network of 191-member National Societies (NSs). The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by NSs with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement (Movement), together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General, and has its Headquarters in Geneva, Switzerland. The Headquarters are organized into three main Divisions: (i) National Society Development and Operations Coordination; (ii) Global Relations, Humanitarian Diplomacy and Digitalization; and (iii) Management Policy, Strategy and Corporate Services.

IFRC has five regional offices in Africa, Asia Pacific, Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegation and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

IFRC has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the Red Cross and Red Crescent Movement, including sexual exploitation and abuse, sexual harassment and other forms of harassment, abuse of authority, discrimination, and lack of integrity (including but not limited to financial misconduct). IFRC also adheres to strict child safeguarding principles.

The Human Resources and Administration Manager, reporting to Head of Delegation. He/she is responsible for developing HR and admin strategies and providing sound advice to senior management.

The Human Resources and Administration Manager, reporting to the Head of the Country Cluster Delegation (CCD), is responsible for ensuring the provision of consistent, high-quality HR and administrative services that support the effective functioning of operations, including emergency responses. The role provides guidance and works in close collaboration with the Senior Human Resources Officer, Senior Executive Officer – Office/EA to HOD, and the Senior Administration Officer, who oversee HR, office management, travel and events, security, and IT support. The position ensures compliance with IFRC’s HR, Administration, Security, and IT policies and standards. Additionally, the role provides advice and technical support to Pacific National Societies in achieving their organisational and HR development goals Together with the Head of the CCD, this role will provide leadership on team culture, to ensure our Principles, values and enablers drive our safe and ethical work practices- including our zero tolerance of harassment, exploitation and abuse - and promote leadership, equality and ongoing development of the workforce.

Strategic Planning:
Contribute to the design of the Country Cluster Delegation’s strategic business plans to anticipate and plan for future HR needs and requirements. Develop tailored HR strategies to support business objectives and ensure the timely delivery of effective HR solutions.

HR Development:
Working closely with the regional HR team to support current and future human resources needs by fostering the development, engagement, motivation, and retention of human resources. This includes the development, review, and implementation of programs, policies, and structuressuch as Staff Regulations, Compensation and Benefits, Salary Structure, performance development plans, and training and development initiatives.

Recruitment and Talent Acquisition:
Manage the end-to-end recruitment process within the Country Cluster Delegation. This includes collaborating with managers to develop position budgets, job descriptions, identifying job requirements, grading positions, shortlisting candidates, coordinating panel interviews, calculating remuneration offers, facilitating background checks, preparing panel reports, contract offers and announcements. Design and maintain dashboards to track HR-related performance including recruitment, contracts etc. Support engagement and extension of consultants.

Onboarding and Offboarding:
Manage onboarding and offboarding including induction, orientation and exit procedures of all staff (regular, seconded, or surge) in collaboration with colleagues within the CCD team and across IFRC. Work closely with the Finance and Administration Team to ensure smooth workflows and task management, and provision of required logistics. This includes arrangement of relevance IDs, VISAS, Work Permits, Travel, Insurance, Transportation, Accommodations ect.

Performance Management:
Support the implementation of the Annual Performance Management Process, ensuring goals are set, monitored, and achieved at both individual and team levels. Ensure timely completion of appraisals via the eLearning platforms and manual forms.

Delegate Management:

Working closely with the regional HR team to support the Delegate Employment Contracting and onboarding (D365, Lumesse, e-Contracts, ITD) full process

Payroll, Benefits, Leave and Contract Management:
Lead and manage timely and accurate payroll processing for National Staff, including FNPF and PAYE contributions, step increments, 13th-month payments, Medical Cash Payments, COLA adjustments, and ensure staff are informed of relevant regulatory changes affecting payroll. Ensure leave and absence records are accurately maintained and updated, and that relevant updates and reports are shared with Team Leads and staff. Ensure all staff contracts are renewed in a timely manner and records on the D365 platform is updated accordingly.

Staff Health and Insurance:

Lead national staff insurance policy registrations, adjustments, renewals, claims, and related processes. Ensure accurate and timely payment of medical cash component to entitled national staff.

Employee Relations:
Manage grievance processes by addressing employee and management concerns, ensuring effective implementation of grievance procedures, and training staff on Federation policies to uphold proper conduct including feedback, conflict resolution, reporting mechanisms, and investigation processes, ect.

Ensure all grievance cases are properly documented, submitted to, and updated with the Regional HR Manager in a timely manner, keeping them informed on progress, outcomes, and any recommended actions.

Emergency Surge Capacity:
Support the human resources, administration, security, and IT requirements during emergency operations, including surge deployments in the region.

Training and Professional Development:

Plan and implement training programs to upskill staff according to Federation standards and requirements. Ensure staff compliance with mandatory Federation training obligations. Coach and support staff in their personal and professional development and career advancement.

Employee Engagement:

Plan, implement, and continuously improve employee engagement strategies for the Federation to foster a positive and supportive workplace. This includes organizing activities such as team-building events, Wellness Wednesdays, Coffee with the Head of Delegation, motivational speaker sessions, and other initiatives outlined in the Employee Engagement Calendar for the CCD Suva Office.

Budget Forecast and Management

Prepare and update monthly budgets related to HR, Administration, IT, and Security, in accordance with finance requirements. Obtain and manage appliable working adavances for HR and Administration related exepences.

Data Management

Ensure staff personal data is maintained and regularly updated on the personal file, HR shared folder and on the D365 platform.

Staff Accommodation, Lease, and Utility Management:
Ensure the provision of IFRC-standard accommodation for delegate staff, timely renewal of leases, and prompt payment of rents and utilities. Maintain accommodations to the required standards and ensure proper handover when needed.

Stakeholder Management

Lead and management communication and relationship with all key stakeholders including staff, managers, national societies, PNs, regional office, FNPF, FRCS, Ministry of Foreign Affairs, Ministry of Immigration, Ministry of Employment, Insurance Provider, Banks, Advertising Agencies ect.

Protection, Gender, and Inclusion

Collaborate with the Senior PGI Officer and Safeguading Lead to create a safe and inclusive workspace.

Support education and skills training for staff on safeguarding, including policies on PSEA, child protection, complaint handling, and related areas.

Administrative and Office Coordination
Provide guidance and support to the Senior Executive Officer – Office/EA to the Head of Delegation in managing day-to-day administrative tasks and office coordination for the Head of Delegation, as needed.

Security & IT Coordination

Ensure the Country Cluster Delegation meets the minimum IFRC security requirements, working in coordination with the Senior Administration Officer (IT & Security) to deliver the following:

Develop and review security management policies, processes, and procedures.

Assess and evaluate facilities (offices and residences), prioritize action plans, and expedite necessary improvements.

Ensure maintenance and upgrade of IT equipment, shared drives, backup folders and network systems.

Support HR Development of Pacific National Societies:

In close coordination with the senior management team and the National Society Development (NSD) team, provide support for the human resource management and development needs of the National Society in the following areas (including but not limited to):

Supporting the development and review of HR policies and processes.

Working closely with the NSD team to support induction and orientation training on National Society and IFRC policies, procedures, and best practices.

Providing any other HR and administrative support as required.

Required

• University degree or Post-Graduate qualifications in Human Resource Management, Management, Administration or Public Administration or any relevant major.

Preferred

• Postgraduate qualification in related field.

Required

• Minimum 10 years working experience in Human Resources and Management or relevant field, including at least 5 years in leadership or supervisory roles.

Preferred

• Experience with the Red Cross Red Crescent Movement and/or international organization and/or non-government organization, and/or multi-national companies.

Required

• Demonstrated experience in performing core HR Management, Administrative and operational tasks including recruitment and selection, policies, payroll, compensation and benefit, performance and data management.
• Demonstrated experience in team management.
• Understanding of relevant Fiji Government legislation, policies and procedures.
• Results oriented with the ability to take initiative, motivate, inspire and promote workforce development.
• Advanced computer skills (Word, Excel, PowerPoint and Outlook).
• The ability to work in a multi-cultural, inclusive and equitable environment with proven verbal and written communication skills.
• Proven good judgment and ability to work with complete integrity and confidentiality, acting as a model of highest integrity in personal capacity and at team level.
• High degree of discretion, tact and sensitivity with internal and external stakeholders.

Values: Respect for diversity; Integrity; Professionalism; Accountability.

Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust.

Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others.

Managerial competencies: Managing staff performance; Managing staff development.