Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. 

For the purpose of this vacancy, the following are considered first-tier candidates:

1. Internal candidates
2. Candidates from the following IOM Member States that are not represented among staff members in the Professional and higher categories: Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu 

Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

Under the strategic and equitable co-coordination arrangement between the Norwegian Refugee Council (NRC Cluster Lead Agency) and IOM (Co-Coordination Partner) for the Shelter Cluster (SCP), the Shelter Cluster Coordinator Officer supports the effective delivery of the Shelter/Non-Food Items NFI Cluster core functions across the coordination architecture, including supporting inter-cluster engagement, strategic planning, assessments and analysis, monitoring/reporting, preparedness and contingency planning, advocacy, and Accountability to Affected Populations (AAP).

The position is primarily coordination and response-enabling in nature, focused on contributing to inclusive partner participation, providing information for decision-making, supporting prioritization and response coherence, and facilitating timely resolution of operational bottlenecks that affect Shelter/NFI delivery (including access, movement, and pipeline-related constraints). Shelter Cluster Coordination Officer will be under the overall supervision of the Regional Crisis Coordinator and the direct supervision of the Head of Operations and working closely with cluster partners, inter-sector platforms, authorities, and relevant mechanisms (including the Civil Military Coordination Centre (CMCC) and other access-related fora, as applicable) to support the translation of coordination outcomes into practical guidance, planning adjustments, and improved response delivery. In particular, the Shelter Cluster Coordination Officer will:

Required Qualifications and Experience

Education

• Master’s degree in Engineering, Architecture, Urban/Regional Planning, Environmental Sciences, Humanitarian Affairs, International Development, Public Policy, or other relevant field from an accredited academic institution with 5 years of relevant professional experience; or,
• University degree in the above fields with 7 years of relevant professional experience.
• Relevant professional training/certification is an advantage, such as: Humanitarian Coordination, Humanitarian Programme Cycle (HNO/HRP), Emergency Preparedness/Contingency Planning, and/or coordination-oriented humanitarian programming.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Minimum 5 years of progressively responsible experience in humanitarian response and inter-agency coordination, including work with UN, International Non-Government Organizations (INGOs), and national counterparts in complex emergencies;
• Demonstrated experience supporting sector/cluster-like coordination functions, including partner engagement, meeting facilitation, work planning, action tracking, and representation in inter-sector fora;
• Proven experience supporting evidence-based planning and prioritization, including needs assessments, response analysis, gap analysis, and translation of operational data into decision-making and clear coordination products;
• Strong experience coordinating in highly constrained operational environments, including management of operational bottlenecks affecting delivery (access constraints, movement limitations, pipeline/stock challenges, and rapidly changing operational procedures);
• Experience supporting engagement with civil-military coordination/access mechanisms (e.g., CMCC or similar), including consolidation of partner issues, follow-up tracking, and linking outcomes to operational planning and advocacy messaging; and,
• Experience with humanitarian planning and reporting cycles (e.g., HNO/HRP, Flash Appeals, pooled funds) is an advantage.

Skills

• Strong facilitation and coordination skills, able to manage diverse partners, navigate competing priorities, and support consensus-building and practical solutions;
• Excellent writing and communication skills for coordination of outputs (ToRs, minutes, decision notes, briefing notes, advocacy messages, and presentations);
• Strong analytical capacity and ability to work effectively with IM functions (5W, gap analysis, dashboards, pipeline/stock mapping), ensuring information supports timely decisions;
• Ability to mainstream cross-cutting priorities into coordination processes, including AAP, PSEA, gender and inclusion, and ensure partner follow-up; and,
• Ability to work under pressure, manage multiple priorities, and maintain constructive relationships in sensitive contexts.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English is required (oral and written).

Working knowledge of Arabic, and of another official UN language (Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

This position is subject to relocation due to possible programmatic changes.

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies