Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the overall supervision of the National Head of Resources Management and direct supervision of Project Manager (IBG), and in close coordination with the IBG Regional Thematic Specialist (RTS) at the Regional Office and the MIDAS Team in Headquarters (HQ), the Senior Information Technology Associate (IBG) will provide technical and IT support for the implementation and expansion of the Migration Information and Data Analysis System (MIDAS) in the country. 

The ultimate objective of the project is to strengthen Timor-Leste’s migration and border management capacities to counter organized crime, promote national security, and support economic growth. The project will expand and enhance the IOM-developed MIDAS through the roll-out of the system to additional target Border-Crossing Points (BCPs). The project will also deliver a suite of capacity building activities to relevant national stakeholders including training and the development of new Standard Operating Procedures (SOPs).

The incumbent will also support the provision of ICT solutions and services in the Country Office, including end user support. The role is essential for maintaining efficiency and effectiveness of missions IT networks and systems, contributing to the overall organizational productivity in alignment with IOM ICT Strategy, policies, and standards.

Responsibilities

1. Provide technical support to the development of the MIDAS project implementation plan, in particular the technical components. 

2. Assist in conducting MIDAS technical and performance monitoring assessments, adapting templates to the country’s needs and drafting assessment report sections for supervisor review in coordination with other relevant assessment team members. 

3. Under the guidance of supervisor, attend technical meetings with relevant government counterparts, supporting discussions on implementation planning, identification of needs, maintenance and troubleshooting requirements by providing technical updates and follow-up support. Assist government counterparts in the identification of necessary MIDAS customizations needed and relay these needs to IOM’s MIDAS HQ Team. 

4. Prepare the hardware and software list for procurement based on the result of MIDAS technical assessments and using the MIDAS budget calculator tool; assist in reviewing vendors’ technical specifications of equipment to be procured. 

5. Assist and coordinate with relevant team members and government counterparts in the implementation of necessary technical infrastructure needed at Border Crossing Points (BCPs) and HQ level for a MIDAS roll-out (including networking cabling, VPN configuration, among others). 

6. Assist the government counterparts with the installation and configuration of MIDAS workstations and servers, including relevant testing prior to roll-out. 

7. Participate and/or deliver MIDAS Installation and user trainings as per MIDAS HQ guidelines. 

8. Provide technical support to government counterparts during MIDAS roll-out at targeted BCPs, including relevant data management support, data back-up, database upgrades, and system monitoring. Provide user support and capacity building assistance as required.

9. Provide troubleshooting support while facilitating knowledge transfer to government counterparts. Keep updated reports on the assistance requested by government counterparts. 

10. Collect and compile feedback from MIDAS users, including bugs and suggestions, and share them with the MIDAS HQ Team for relevant action and/or improvement of the system. 

11. Provide technical support to government counterparts’ focal points on system use monitoring and data synchronization. 

12. Support the implementation and monitoring of the MIDAS Maintenance Plan, reflecting the country-specific technical context. 

13. Provide inputs to project development processes in coordination with the Project Officer by identifying needs and preparing activity and budget inputs, taking into consideration the needs of the government counterparts. 

14. Coordinate with MIDAS HQ Team for version upgrades, trainings and troubleshooting as required. 

15. Provide ICT support to the Country Office by monitoring and maintaining IOM-internal systems and networks, responding to information security incidents, updating software as needed, maintaining the ICT assets, and escalating issues to relevant ICT units.

16. Perform such other duties as may be assigned, including Travels on Duty. 

Qualifications

Required Qualifications and Experience

Education

• High School diploma with six years of relevant experience; or,

• Bachelor’s degree in computer science, Telecommunications Engineer or Information Technology with four years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience in and/or knowledge of migration and border management, with a focus on information management systems/databases will be an advantage; 

• Strong experience in ICT equipment, systems and networking installation and troubleshooting; 

• Experience in VPN and firewall setup including with CISCO devices; 

• Demonstrated knowledge of relational database management, especially SQL Server 2014 or higher including stored procedures, functions, views, indexes, and basic relational database design; 

• Demonstrated experience in training users and providing ICT support to software end-users; 

• Knowledge of web servers’ setup and management (including Internet Information Services (IIS) web server). 

Skills

• Effective communication and liaison with government and project counterparts;

• Experience organising and facilitating workshops and trainings;

• Ability to draft reports clearly and concisely;   

• Strong command of computer applications: Outlook, Microsoft Office (Word, Excel and Power Point) and Internet;

• Ability to coordinate administrative activities;

• Excellent verbal and written communication skills;

• Strong organizational and time-management skills;

• Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds and respect for diversity and gender equality;

• Teamwork oriented but with a capacity to work independently;

• Work experience in the region is an asset.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, fluency in English & Tetun is required (oral and written). Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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