Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

1. For the purpose of this vacancy, the following are considered first-tier candidates:
2. Internal candidates
   Candidates from the following non-represented member states:
   Antigua and Barbuda, Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Lao People's Democratic Republic, Madagascar, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states of IOM.

Organizational Context and Scope

IOM Viet Nam Country Office has clinical settings in Ha Noi and Ho Chi Minh performing Health Assessments for migrants bound to countries including the US, UK, Australia, Canada, New Zealand, and Japan.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Chief Migration Health Officer and Head of Sub-Office (CMHO/HoSO), the Head of Clinic will be responsible for the implementation and management of the Migration Health Assessment Centre (MHAC) in Ha Noi, representing the Ha Noi MHAC as needed under the direct supervision of the CMHO/HoSO, and assisting the CMHO/HoSO in managing the clinical operations in Ho Chi Minh.

Responsibilities

Health Assessment Portfolio Clinical

1. Organize and supervise Hanoi MHAC’s migration health assessment process to fulfil the technical requirements of the resettlement countries in the areas of:

• Medical examinations;
• Imaging;
• Laboratory testing;
• Vaccinations;
• TB management;
• Treatment and referrals;
• Pre-departure procedures and medical movements;
• Documentation, certification and information transmission; and,
• Other technical areas as may be required.

2. Conduct health assessment for refugees and migrants, including review of medical history, physical examination, evaluation of Chest X-ray (CXR) and review of the lab results in accordance with the technical guidelines of the resettlement countries.

3. Maintain the infrastructure and equipment of MHAC premises so that they meet the professional standards of quality and safety and are sufficient and adequate for provision of the services.

4. Coordinate with the Chief Migration Health Officer (CMHO) to ensure human resources and MHAC organizational structure needs are sufficient and adequate for the planned levels of health assessments and that staff has necessary qualifications and skills. These efforts include the creation and continual review of the network of external human resources, such as consultants and medical escorts, to support health assessment process and travel assistance to ensure operational flexibility.

5. Contribute to and maintain efficient, client-centered procedures while ensuring a high level of integrity at all stages of the MHAC’s process, including client information and appointment system, payment, registration, pre- and post-test counselling, examination, testing, treatment and referrals, submission of health assessment results, pre-departure and other procedures. Establish within MHAC a system enabling clients to provide feedback.

6. Contribute to and maintain a system of quality improvement for each service area within the MHAC. Undertake quality control activities on a regular basis, including practice observation, desk audits and use of self-assessment tools. Use data analysis and web reporting system to monitor performance indicators. Ensure implementation of the global IOM Standard Operating Procedures (SOPs); create and implement Hanoi MHAC specific SOPs for each service area. Ensure proper reporting and management of incidents according to the Guidance Note for Incident Management.

7. Collaborate with the CMHO to incorporate additional public health interventions in the HAP context.  Interventions may include surveillance for communicable diseases, outbreak preparedness and response, health education and health promotion, public health services for host communities, liaison with public health institutions and other activities.

Operations

8. Ensure that the COM and CMHO are informed about the MHAC’s health activities and that the IOM medical facilities have obtained approval to provide health assessments and related services.

9. Supervise clinical- and non-clinical staff as well as external consultants in the MHAC involved in the health assessment process; ensure that performance evaluations for health staff are completed in a timely manner. Ensure that all staff are aware of the IOM Standards of Conduct under Article 42, and continuously reinforce these standards. Inform in due time the CoM and the IOM Office of Ethics and conduct of any issues regarding staff misconduct.

10. Establish the MHAC staff development strategy in coordination with the CMHO, ensure that the appropriate plan is implemented.  Within that plan, apart from attendance to external educational events, initiate, contribute to the organization and delivery of various professional in-house trainings. 

11. Liaise with external service providers to negotiate agreements in coordination with Resources Management Officer (RMO). Exercise quality control over outsourced services and take corrective measures if necessary. 

12. Provide oversight and coordinate the procurement of medical equipment, vaccines, medications and other medical supplies in coordination with the CMHO and the resource management unit.

Financial and other data

13. Maintain confidentiality and security of migration health data in accordance with the IOM Data Protection Principles.

14. Organize systematic collection, processing and analyses of migration health data according to guidelines established by the CMHO. Ensure data quality. Provide periodic, as well as ad-hoc reporting to the CMHO for migration health activities.   

15. Oversee the financial aspects of the MHAC in close coordination with the mission's finance staff: supervise budget preparation suggest adjustments and cost-effective solutions and review financial reports.

Other health activities 

16. Facilitate the integration of health assessment activities into the overall migration related programming of the Mission in Ha Noi through close collaboration with the various units at the Country Office level.

17. Advise IOM colleagues on the link between the Health Assessment Programme with the two other core Migration Health Division’s programme areas - Health Promotion and Assistance to Migrants and Migration Health Assistance to Crisis-Affected Populations. 

18. Perform such other duties as may be assigned by the direct supervisor.

Qualifications

Required Qualifications and Experience

Education

• Master’s Degree in Community or Public Health, Medical Specialization in Infectious Diseases, Tropical Medicine or other related fields from an accredited academic institution with five (5) years of relevant professional experience of which at least three (3) years managerial responsibilities; or,
• University degree in Medicine from an accredited academic institution with preferred specializations in Internal Medicine and its subspecialties: Paediatrics, Anaesthesiology, Emergency Medicine, Family Medicine, Obstetrics and Gynaecology; and minimum of seven (7) years of relevant professional experience of which at least three (3) years managerial responsibilities.

Experience

• Professional continuous clinical experience, preferably in a multidisciplinary hospital setting or at IOM/similar international clinic context;
• Experience in Migration Heath Assessments;
• Demonstrated progressive experience in health programme management;
• Experience in project development, management and report writing; 
• Experience in migration health emergency response is an asset; and,
• Proven master trainer experience is an advantage.

Skills

• Knowledge of public health; 
• Proven expertise or post-graduate diploma/degree in clinical specialization in the fields of pediatrics, pulmonology, or emergency medicine is an advantage;
• Proven abilities to establish partnerships with government institutions, health institutions and other partners;
• Proven expertise or post-graduate diploma/degree in clinical specialization in the fields of internal medicine is an advantage; 
• Proven expertise and/or specialization in public health, health care administration, or healthcare management is an advantage; 
• Demonstrable knowledge of patient safety and infection prevention and control; 
• Proficiency in managing healthcare facilities, including patient care and administrative tasks;
• Effective budgeting, financial reporting, and managing resources effectively;
• Proficiency in using software for managing clinic administration; 
• Proven excellent communication and interpersonal skills to interact with staff, patients, and other stakeholders;
• Ability to lead and motivate a team, ensuring high performance and morale;
• Strong analytical and problem-solving skills to address issues and implement solutions efficiently;
• Efficient customer Service and the ability to handle clinic operation and administration issues effectively; and,
• Excellent organizational skills to manage multiple tasks and responsibilities simultaneously.

Languages

IOM’s official languages are English, French, and Spanish. 

For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – Behavioural indicators.

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies - Behavioural indicators.

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. 

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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