Org. Setting and Reporting
UNRWA is a United Nations agency established by the General Assembly in 1949 and is mandated to provide assistance and protection to a population of some 5.8 million registered Palestine refugees. Its mission is to help Palestine refugees in Jordan, Lebanon, Syria, West Bank and the Gaza Strip to achieve their full potential in human development, pending a just solution to their plight. UNRWA's services encompass education, health care, relief and social services, camp infrastructure and improvement, microfinance, and emergency assistance. UNRWA is the largest UN operation in the Middle East with more than 30,000 staff. UNRWA is funded almost entirely by voluntary contributions. If you are looking for a rewarding opportunity to make a tangible difference for one of the most vulnerable communities in the world, UNRWA would like to hear from you. Supervisor: Field Social Services Officer
Responsibilities
1. Project Coordination and Implementation • Lead the planning, implementation, and monitoring of all project activities across the West Bank in accordance with the approved work plan and log frame. • Coordinate field operations, including cash-for-protection assistance, oversight of service delivery through mobile units and outreach by CBRCs and specialized institutions, and rehabilitation support to local centers. • Coordinate field operations, including cash-for-protection assistance, improving technical capacity and infrastructure of Community- Based Rehabilitation Centers (CBRCs) for service provision, oversight of service delivery through mobile units implemented by CBRCs and specialized institutions, and rehabilitation support to local centers. • Oversee the procurement and timely delivery of project materials, equipment, and supplies in collaboration with Finance and Procurement departments. • Ensure that project activities adhere to UNRWA’s Gender Equality Strategy, Child Protection Framework, and Disability Inclusion Policy in collaboration with Protection Unit. 2. Capacity Strengthening and Partnership Support • Coordinate with CBRCs women’s groups, and youth committees to enhance disability inclusive services and protection mechanisms. • Organize training sessions on disability inclusion, gender-based violence (GBV) prevention, safeguarding, and referral mechanisms. • Support partners in conducting accessibility assessments and implementing minor remediation works to ensure inclusive infrastructure. 3. Monitoring, Evaluation, and Reporting • Develop and maintain an M&E framework aligned with project indicators; ensure accurate data collection and reporting. • Conduct regular field visits to assess activity progress, service quality, and beneficiary satisfaction. • Compile monthly, quarterly, and final narrative and financial reports, ensuring donor compliance and visibility. • Contribute to project documentation, including human-interest stories, lessons learned, and visibility materials. 4. Coordination and Communication • Supporting Disability Programme Officer with coordination between UNRWA departments (RSSP, Education, Health, Legal, Procurement, protection) and external stakeholders including UN agencies, NGOs, and donors. • Ensure effective communication and feedback channels between beneficiaries, community committees, and UNRWA teams. • Support efforts to promote community engagement and inclusion of persons with disabilities in decision-making processes. 5. Risk Management and Adaptation • Monitor security, access, and contextual risks that may affect implementation; propose adaptive measures. • Ensure adherence to safeguarding, protection from sexual exploitation and abuse (PSEA), and ethical standards across project operations.
Competencies
UN Core Values of Integrity, Professionalism and Respect for Diversity, and Core Competencies of Communication, Working with People and Drive for Results apply by default. In Addition to: - Strong coordination and organizational skills with ability to manage multiple priorities in a dynamic work environment. - Knowledge of disability inclusion frameworks, protection principles, and gender equality standards. - Excellent interpersonal, negotiation, and communication skills. - Strong analytical and problem-solving abilities. - Proven ability to work under pressure and adapt to changing humanitarian contexts. - Proficiency in MS Office applications and project management tools.
Education
University degree in Human Sciences, Business Administration, or a related discipline
Job - Specific Qualification
Not available.
Work Experience
Indicate your current involvement in any outside activities, as it is required. Including but not limited to employment, independent contractor/freelance consultant, board member (corporate, academic, etc), expert group, lobby, public speaking/writing (article, book, blog, social media etc), teaching, conferences, training, press statement, voluntary work, political activity, fundraising/donation for non-UNRWA entity, running for public office, role in political party or orgs, owning business, work for gov./NGO/private company/charity, UNRWA partner/vendor, full/part-time, paid or not. A “yes” answer doesn’t necessarily lead to exclusion from future work at UNRWA, yet misrepresentation in providing accurate/complete info can lead to disqualification/termination of appointment, if hired. - At least 2 years of relevant professional experience in project coordination, preferably in protection, disability inclusion, or humanitarian programming is required -Please confirm if you live/ reside in West Bank or Jerusalem? And if you have West Bank or Jerusalem ID. please to mention its number down, as it is desirable
Languages
English and French are the working languages of the United Nations Secretariat. For this job opening, English is required. The table below shows the minimum required level for each skill in these languages, according to the UN Language Framework (please consult
https://languages.un.org
for details).
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Required Languages
Language
Reading
Writing
Listening
Speaking
English
UN Level II
UN Level II
UN Level II
UN Level II
Assessment
- Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview
Special Notice
Type of Contract: Limited Duration Contract (LDC), Band E STEP "1". The Limited Duration Contract applies to external candidates and UNRWA internal candidates on LDC. Duration of Contract: 6 months - with the possibility of further extension, subject to the availability of funds, satisfactory performance and continuing need. Grade & Salary: LDC- Band E STEP "1" monthly basic salary ranges JOD (1,025.30) Other Benefits: Other benefits include compulsory medical insurance, 30 days of annual leave pro-rated to the duration of the contract where less than one year, and family allowance (if applicable). Additional benefits: -2 days of sick leave for each completed month of service. -Maternity Leave, upon meeting eligibility requirements. -2 weeks paternity leave. upon meeting eligibility requirements. This vacancy notice is open to internal candidates on LDC contract and external candidates. Only candidates residing in West Bank or Jerusalem, and within commuting distance of the duty station with authorization to work in the duty station at the time of application are eligible to apply. The Agency will not assume responsibility or accountability to support or facilitate the issuance of work permit in West Bank/ Jerusalem, and without a valid work permit, the appointment may be rescinded. Preference will be given to registered Palestine refugees and candidates of the underrepresented gender to assist the Agency to meet its commitment to gender parity. UNRWA welcomes applications from qualified candidates with disabilities. A roster may be created from the selection exercise, and successful candidates may become eligible for appointment to the same post or a similar post in the future should suitable vacancies become available. Only applications that have been fully completed in UNRWA's online e-recruitment system inspira will be considered and no late applications will be accepted. The PHP should be completed with full relevant work experience under the experience tabs as per the requirements in the Job Opening. All acquired university degrees must also be stated, if applicable. Applicants applying to positions for Grades 12 to 20 or LDC Bands E to H must submit a cover letter/motivational statement to be considered. Additionally, providing incorrect or misleading information on an application will result in the immediate disqualification of a candidate. For UNRWA internal staff, they are required to specify and include their current UNRWA grade level. To do so applicants should select under "Category" RLG, scroll down to see all categories, then select their local grade. Please find below the link to a video that guides applicants on how to apply to Job Openings: https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view? usp=sharing Equivalency: Equivalency may apply for this post. NB: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Advertisements published only in English will only accept applications in English, and Arabic submissions will not be considered. The Agency may disqualify applicants whose name appears on the UN Sanctions List, or a UN database of staff separated for reason of misconduct or of staff who separated whilst misconduct processes were pending. UNRWA shares investigation and misconduct information with other UN Agencies, and past and prospective employers, about staff members who have been separated for misconduct, or who have separated whilst an investigation and/or disciplinary process for misconduct is underway; and such persons may be prohibited from employment with the United Nations. The Agency will immediately disqualify applicants who are ineligible for any reason in accordance with the Agency regulatory framework. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. For more details on UNRWA, please visit: https://www.unrwa.org
United Nations Considerations
Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups. At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application. UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage. The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application. Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.
No Fee
THE UNITED NATIONS RELIEF AND WORKS AGENCY FOR PALESTINE REFUGEES IN THE NEAR EAST (UNRWA) DOES NOT CHARGE A FEE OR REQUEST MONEY FROM CANDIDATES AT ANY STAGE OF THE RECRUITMENT AND ONBOARDING PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING, ONBOARDING). UNRWA DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS’ BANK ACCOUNTS.
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