The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

Program Brief

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solution driven, passionate change-maker, come join us in positively impacting the lives of millions of people worldwide for a better future.

Since 2017, IRC has supported Rohingya Refugees and Bangladeshi nationalities communities in Cox's Bazar, Khulna, Barisal, and Chittagong with integrated services. The organization also addresses climate change impacts by building resilience and promoting economic recovery, education, and protection.

Purpose of the Role

Registrar will be the first contact for every client who comes to the health facility. Documentation of general information from the patient will be Registrars major responsibility. Besides this, Registrar will also help in patient triaging in the waiting zone and segregate the patient based on the severity and guide them for consultation.

Registrar will be working at the front desk at the IRC Health facilities to receive patients and ensure general information about the patients is recorded. The Registrar will also assist in patient triaging including managing patients in the waiting zone, managing patients’ queues based on the conditions of the patients, and directing patients to the consultations.

Reports to: Clinical Supervisor

Workstation: Camp 2E

Contract Duration: Till 30 April 2026 (Maternity Coverage)

Highlights of Key Responsibilities

 

  • Accurately process front desk registration by obtaining general information and performing proper documentation.

  • Manage the day-to-day patient flow and assist MA/Paramedics in patient triaging.

  • Work closely with the referral assistant and Health Facility Supervisor for patient referral services.

  • Counsel the patient in the waiting zone as part of the awareness-building activities.

Other Duties

  • Consistently and proactively monitor/assess the safety and security of field teams, promptly reporting concerns or incidents to Supervisor/IRC management and liaising with other external parties as required to maintain/enhance the security environment.

  • Other duties as assigned by the supervisor to enable and develop IRC programs.

  • Promote and actively participate in initiatives and efforts to build team engagement, inclusion and cohesion in IRC [team/office]

  • Foster ongoing learning, honest dialogue and reflection to strengthen safeguarding and to promote IRC values and adherence to IRC policies.

Experience

 

  • At least 1 year of similar experience in health or other facilities either with an NGO or government body.

 

Knowledge, Skills & Competencies

 

  • Ability and flexibility to understand the cultural and political environment and to work well with the local health representatives

  • Previous experience working with a multi-disciplinary team in a cross-cultural setting

  • Skilled in electronic device operation (Tablet, smartphone) will be preferable

  • Must be a teammate with excellent interpersonal skills and the ability to work under pressure in a stressful environment, displaying patience, compassion, and diplomacy

  • Ability to be innovative, flexible, and adaptive

  • Ability to live in challenging conditions and ability to work under difficult, high-pressure situations

 

Specific Educational Qualification

 

  • Bachelor’s degree in any subject area


Standard of Professional Conduct

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way – our Code of Conduct. These are Integrity, Service, Accountability, and Equality. In accordance with these values the IRC operates and enforces policies on Safeguarding (including PSEAH, Adult Safeguarding and Child Safeguarding), Anti Workplace Harassment, Fiscal Integrity, and Anti Retaliation.

PROFESSIONAL STANDARDS

All International Rescue Committee workers must adhere to the core values and principles outlined in IRC Way - Standards for Professional Conduct. Our Standards are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Safeguarding, Conflicts of Interest, Fiscal Integrity, and Reporting Wrongdoing and Protection from Retaliation. IRC is committed to take all necessary preventive measures and create an environment where people feel safe, and to take all necessary actions and corrective measures when harm occurs. IRC builds teams of professionals who promote critical reflection, power sharing, debate, and objectivity to deliver the best possible services to our clients.

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