Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

 

Project Context and Scope

Indicative positions / profiles:

1. IT Consultant (Migration Data / Statistics & Interoperability) – RR.0271
   Focus: dataset assessment, Eurostat alignment (methodology/data structure/reporting), and data exchange mechanisms among actors.

2. IT Consultant (Registry Digitization / Information Architecture & Infrastructure Assessment) – TK.0102
   Focus: review diaspora records, define target digital registry needs, and draft procurement ToR for an IT company; incorporate infrastructure constraints.

3. IT Consultant (Process Mapping / Digitalization Opportunities & Requirements) – LM.0625
   Focus: end-to-end workflow mapping (work permits & temporary residence permits), bottleneck analysis, and proposal of digitalization solutions; translate into technical/functional requirements and procurement ToR.

4. IT Consultant (AI Chatbot / Conversational AI & Requirements Engineering) – IB.0537
   Focus: requirements engineering and conversation design for a multilingual AI-powered chatbot; technical architecture/specifications (incl. integration into the IOM BiH website/Digital MRC), data governance and safeguards, vendor implementation ToR drafting, and market/vendor mapping.

As the principal intergovernmental organization in the field of migration, the International Organization for Migration (IOM) plays a pivotal role in shaping global migration governance and advancing humane and effective solutions to mobility challenges worldwide. IOM supports migrants and governments across the world by developing responses to the shifting dynamics of migration and serves as a key source of advice on migration policy and practice. The organization operates in emergency settings, strengthens the resilience of people on the move, particularly those in situations of vulnerability, and builds the capacity of governments to manage all forms and impacts of mobility.

Today more than ever, migration and mobility are shaping our collective future, and Bosnia and Herzegovina (BiH) is no exception. Migration and mobility trends in BiH are complex and dynamic. Traditionally a country of origin with a long history of emigration, and active diaspora community whose skills, knowledge, and transnational engagement remain crucial for the country’s development.  Since 2017, BiH has additionally become a key transit point on the Eastern Mediterranean Route and, in recent years, a destination for labour migrants from within and beyond the region.

Confronted with challenges, including one of the most rapid demographic transitions in Europe, BiH is increasingly considering migration and mobility as potential drivers for building more resilient and prosperous communities. In the context of the European Union (EU) accession process, the BiH diaspora represents not only a social and cultural asset but also a key partner in advancing circular migration—the regulated, repeated movement of people between BiH and other countries for work, study, or temporary assignment. Circular migration contributes to skills transfer, labour‑market flexibility, and institutional development, aligning closely with BiH’s broader goals for economic resilience and EU accession. Effective migration governance and reconciliation efforts are key to unlocking the country’s potential. As the national context continues to evolve, IOM is adapting its work to meet the changing needs and priorities of the authorities and communities.

In response, IOM is actively working on the implementation of digital solutions aimed at improving access to information, services, and engagement with migrants, diaspora members, host communities, and institutional stakeholders. These initiatives may include digital platforms, information portals, AI-powered tools, and similar.

To ensure that these digital tools are user-cantered, technically sound, and sustainable, IOM seeks to engage an IT consultant to support the following tasks, but not limited to: needs assessment, including the analysis of digitalization levels, existing systems, and interoperability between systems, as well as the identification of processes suitable for digitalization, develop technical and functional specifications, prepare implementation ToR for IT service providers, and conduct market research. 

Additionally, IOM provides its support to governments to align their policies and practices in the area of migration statistics with those in EU which are regulated by the Regulation (EC) No 862/2007 of the European Parliament and of the Council of 11 July 2007 on Community statistics on migration and international protection and repealing Council Regulation (EEC) No 311/76 on the compilation of statistics on foreign workers (Text with EEA relevance). To ensure these policies and practices are fully harmonized, IOM seeks to engage an IT consultant with expertise in statistics to support tasks related to collection and exchange of migrants’ non-personal data, within the government’s bodies as well as with Eurostat.

The consultancy requires expertise in digital transformation, IT advisory services, migration statistics, including system design and testing, process optimization, interoperability, and support to implementation planning.

The consultant will work under the overall supervision of IOM Bosnia and Herzegovina. Regular coordination meetings will be held, and progress updates will be submitted according to an agreed schedule.

The consultant shall treat all data and information obtained during the assignment as confidential and comply with IOM data protection policies. All intellectual property developed under this assignment shall remain the property of IOM.

Mobility Pathways and Migration Governance

Responsibilities

Qualifications

Required Qualifications and Experience

Education

• Advanced degree in IT/CS/Digital Transformation/Engineering or related field

Experience

• Demonstrated professional experience with a minimum of 10 years in developing technical specifications and preparing Terms of Reference for implementation and procurement.

Skills

• Strong analytical/research/writing skills; stakeholder engagement; ability to meet deadlines.

  • Working knowledge of data protection, data management principles, and cybersecurity principles.

    • Experience working with international organizations or with public institutions in Bosnia and Herzegovina, including ICT departments and constraints (technical architecture, infrastructure, governance, operational constraints), is an advantage.

Languages

For this consultancy, Excellent English + Bosnian/Croatian/Serbian is required

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Position-specific requirements 

RR.0271 profile (Migration data/statistics & interoperability):

• Experience with administrative databases, reporting systems, data mapping/validation; SQL/relational DB.

• Experience in interoperable information systems and statistical reporting aligned to international requirements (e.g., Eurostat) “advantage” (already present).

• Demonstrated ability to design/assess secure inter‑institutional migration data exchange and reporting with safeguards consistent with applicable national data protection law and the EU GDPR (Regulation (EU) 2016/679), and aligned with recognized cybersecurity standards and risk-management frameworks such as ISO/IEC 27001 and/or the NIST Cybersecurity Framework. 

TK.0102 profile (Registry digitization/information architecture):

• Experience designing registries / searchable directories / data catalogues and translating needs into functional specs and ToR.

• Demonstrated expertise in specifying a digital registry built with privacy and security by design, and in drafting vendor requirements and clauses that align with local regulations and EU GDPR.

LM.0625 profile (Process mapping/digitalization opportunities):

• Experience with process mapping / operational workflow analysis and translating bottlenecks into digital requirements and procurement packages.

• Experience embedding data protection and cybersecurity requirements into end‑to‑end digitalization of multi‑institution workflows, aligned GDPR

IB.0537 profile (AI chatbot / conversational AI & requirements engineering):

• Demonstrated experience in requirements engineering and specification drafting for conversational systems (chatbots/virtual assistants), including defining intents, conversation flows, multilingual requirements, escalation/handover, and analytics. 

• Demonstrated experience defining technical architectures for AI-enabled chatbots integrated into web platforms (APIs/integration, hosting considerations, logging/monitoring, performance, maintainability). 

• Experience embedding privacy-by-design, security-by-design, and data governance requirements into chatbot specifications, aligned with GDPR-referenced safeguards already used in this ToR.

• Experience preparing implementation/procurement ToR and acceptance criteria for vendor delivery of AI-enabled digital tools (including documentation, knowledge transfer, support/warranty expectations). 

• Familiarity with responsible AI risk considerations relevant to public-facing information tools (content accuracy controls, misinformation risk mitigation, transparency/user notices, and safe fallback behaviors). 

• Experience conducting market/vendor mapping for digital/AI solutions and summarizing options to inform procurement.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy. IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work. 

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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