Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Under the direct supervision of the Information Management Officer (CRM) for Resettlement Support Center  for the Middle East and North Africa (RSC MENA), and overall supervision of the RSC MENA Project Manager, the incumbent is responsible for  providing software quality control, quality assurance and application support for the information systems of the RSC MENA to help ensure that it conforms to organizational standards in system development and information security. Specifically, the candidate is expected to undertake the following duties and responsibilities.

Responsibilities

1. Gather, coordinate, and analyse business requirements with system’s stakeholders and developers.

2. Prepare, maintain, and execute test plans, cases and scripts to be used against software platforms based on an analysis of user requirements, user stories, use cases and other technical design specification.

3.  Draft detailed test plans  aligned with the overall Quality Assurance Strategy.

4. Perform software system tests as required to deliver high quality products (e.g. load testing, sanity, functional, regression, integration, etc.).

5. Implement QA process that contributes to Continuous Integration and Delivery process (e.g. Test Automation)

6. Document results of tests performed during the testing phase of the project.

7. Prepare test reports and documentation on the status of the testing activities to the project team and other relevant stakeholders when necessary.

8. Monitor, track and report software defect resolution efforts in a timely manner to direct supervisor.

9. Attempt to reproduce user issues documenting steps needed for testing purposes.

10. Log and track defects using project-defined defect tracking tools.

11. Supports the identification of improvements to increase effectiveness and efficiency of the testing and support processes.

12. Assist in developing and maintaining SharePoint lists/sites, data models, dashboards, and reporting mechanisms to ensure accurate data and support informed decision-making.

13. Supports the identification of creative solutions to complex testing issues and software support.

14. Provide tier-1 level support to resolve information management issues liaising with the helpdesk team and/or escalating to the proper support tier for resolution when needed.

15. Supports the confidentiality and integrity of all RSC-related information by following control procedures in line with USRAP standards of conduct and data protection rules. 

16. Maintain and ensure confidentiality of data in accordance with IOM Data protection rules and principles as guided by the IOM standards of conduct; and

17. Perform any other related duties as may be assigned by the supervisor.

Qualifications

Required Qualifications and Experience

Education

• University degree in computer science with four years of relevant experience, or 

• School diploma with six years of relevant experience. 

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Must have experienced on test automation tool;
• Experience working with specialized international agencies (UN Agencies, International Organisations, and International NGOs) and in complex operations, including conflict and post-conflict situations preferred.
• Experience in creating and managing SharePoint lists, databases, dashboards, and reporting tools to support decision-making.

Skills

• Must demonstrate a good understanding of data management concepts such as data collection, collation, and data reporting, and can cascade information to another team members.

• Must have knowledge on project management and document management tool such as JIRA, Azure DevOps or SharePoint 

• Have demonstrated knowledge of query generation for reporting purposes as well as Microsoft O365 products: Excel, Word and PowerPoint.

• Must have knowledge in Microsoft Excel reporting functions.

• Knowledge in SQL Server is an advantage

• Knowledge on vulnerability scanning tool is an advantage.

Languages

For this position all applicants, fluency in English is required (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators Level 2, if with direct reports

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings. 

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

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