VN 012/2026 HR Assistant (HR Administration)

Job Description

The Human Resources Administration Unit (HRAU), located in the Manila Human Resources Operations and Administrative Services (MHRO), is responsible for providing a full range of personnel support services relating to contract administration and entitlements and benefits to IOM staff in the Professional category and General Service staff in Headquarters (HQ).

Under the overall supervision of the Head, Human Resources Administration Unit and direct supervision of the National Human Resources Officer, the successful candidate processes personnel actions for staff in the Professional category in a specific Region and / or Headquarters based General Service staff.

Responsibilities

1. Provide information and documentation to staff members as required.
2. Respond to staff queries via phone, Skype for Business or e-mail relating to Human Resources Administration, for staff within the assigned region, in an accurate and timely manner.
3. Review, process and complete human resources actions relating to low risk contract administration actions and entitlements and benefits for all staff, within the assigned Region/area of responsibility, as defined in the HRAU Transaction and Approval Matrix, within the agreed service levels for each action.
4.  Generate reports related to contract administration.
5.  Coordinate with SRMOs/RMOs, HR Officers, CoMs/RDs, HQ Departments and BUD for the necessary approvals for contract administration actions.
6. Respond to staff members’ requests for correspondence and prepare necessary attestations and certificates.
7. Update accurately Human Resources master data in the Organization’s Enterprise Resource Planning (ERP) system, as required.
8.  Escalate complex cases for resolution.
9.  Complete all human resources actions relating to time keeping and time management including those impacting payroll within the timelines defined by the Payroll Unit, to ensure accurate payment of salary.
10. Perform other related duties as may be assigned.

Qualifications

EDUCATION 

• Bachelor’s degree in Human Resources, Business Administration, Psychology or related field with
  four (4) years of relevant professional experience; or,
• High school diploma with six (6) years of relevant experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

EXPERIENCE

• Experience in Human Resources Management and personnel administration.
• Experience using an ERP system.
• Experience in an international organization, non-government or government organisation, in a multi-cultural setting, is an advantage.

SKILLS

• Advanced knowledge of Microsoft Office Suite.
• Knowledge of IOM/UN HR procedures and rules is an asset.
• Knowledge of SAP/ORACLE highly desirable

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioral indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
4. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
5. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
6. IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
7. No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

Job info