Platform Engineer

Platform Engineer

Description

Do you want to build a career that is truly worthwhile? The World Bank Group is a unique global partnership of five institutions driven by a bold vision to create a world free of poverty on a livable planet. As one of the largest sources of funding and knowledge for developing countries, we help solve the world’s greatest development challenges. When you join the World Bank Group, you become part of a dynamic, diverse organization with 189 member countries and more than 120 offices worldwide. We work with public and private sector partners, invest in groundbreaking projects, and use data, research, and technology to bring tangible and transformative change around the globe. For more information, visit www.worldbank.org.

VPU Context:

The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video: https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w

Department Context

The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives.

ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.

Unit Context

The Technology Platforms Team (ITSPL) is anchored in the Chief Technology Officer (ITSTO) division in ITS. ITS Technology Office (ITSTO) drives technology-enabled innovation and delivers the digital backbone for WBG's mission. It develops future-ready technology strategy, modernizes infrastructure, manages innovation, and fosters agility. The unit collaborates across the organization to leverage technology as a force multiplier, accelerating development impact and digital transformation globally.

ITSPL delivers secure, cloud-first IT platforms with automation, self-service, and Platform Engineering (IaC). It manages databases, integrations, & cloud ops to ensure reliable, scalable, & cost-effective alignment with enterprise standards. The primary programs that the ITSTO unit is responsible for is providing a wide range of technical infrastructure services to meet the institution's computing needs, from mid-range servers, large scale servers, and the respective system, network, and supporting software on those platforms. It provides engineering, integration, and system administration services for Server Administration, Server Security, Backup/Restore, Storage, Virtual infrastructure (on premise and in cloud) and Data Center Management. 

Duties and accountabilities: 

The role will work as part of the AIOps and Observability team within the Shared Services Platform Engineering organization. The Platform Engineering team designs, operates, and evolves enterprise observability and AIOps platforms that support multiple technology and application teams across the organization.

The role requires a hands-on approach in a multicultural environment which supports diversity, continuous learning, enhancing skillsets, and collaboration. The ideal candidate must demonstrate excellent communication skills as the position requires frequent interaction with multiple cross-functional teams. The candidate must possess a strong sense of curiosity, adaptability, and the drive to learn and innovate. 

We provide a meaningful, open, and collaborative environment. We have many interesting problems to solve, providing you with an opportunity to develop your skills while contributing to the mission of the bank. We value teamwork, openness, curiosity, and persistence.

Key Responsibilities:

• Design, build, and operate enterprise observability platforms, including monitoring, log aggregation, metrics, traces, and events.

• Engineer and maintain AIOps capabilities, including anomaly detection, correlation, alert optimization, and predictive insights.

• Define and enforce telemetry, logging, and instrumentation standards across platforms and applications.

• Enable self-service observability through standardized dashboards, alerts, and documented usage patterns.

• Integrate observability and reliability signals into CI/CD pipelines and infrastructure automation workflows.

• Partner with cloud, developer experience, security, and application teams to ensure observability is embedded by design.

• Improve signal quality and reduce manual operational effort through automation and intelligent analysis.

Selection Criteria

• Bachelor’s degree with a minimum of 7 years relevant experience or Master’s degree with a minimum of 5 years relevant experience.

• Proven experience working with multiple monitoring solutions, distributed systems and cloud-native workloads.

• Experience designing, building, and operating enterprise-scale observability and AIOps platforms, including solutions such as Splunk, Dynatrace, Datadog, Azure Monitor, Prometheus, or equivalent platforms, used across multiple teams and services

• Demonstrated ability to design reliable alerting and monitoring or observability standards across teams.

• Deep experience designing and operating monitoring, log aggregation platforms in cloud and hybrid environments.

• Strong knowledge of metrics, logs, distributed tracing, and event-based telemetry for large-scale systems.

• Proven capability in designing alerting strategies, noise reduction, and signal correlation.

• Solid expertise in cloud platforms and architecture.

• Hands-on experience integrating observability into CI/CD pipelines and Infrastructure as Code workflows.

• Practical knowledge of AIOps concepts, operational analytics, and automation-driven detection.

• Strong scripting and automation skills to support platform integration and telemetry pipelines.

• Demonstrated experience integrating Agile/SAFe methodology with DevOps practices, CI/CD workflows, and Infrastructure as Code to deliver scalable observability platforms.

• Strong technical communication and collaboration skills.

WBG Culture Attributes:

1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC including our values and inspiring stories.