The Senior IT Program Officer at the World Bank Group is responsible for enhancing organizational effectiveness by overseeing coordination across the Information and Technology Solutions (ITS) Vice Presidential Unit. This role involves supporting leadership decision-making, ensuring timely execution of priorities, and acting as a key focal point for organizational activities. The officer will manage workflows, oversee communications, and provide quality assurance for leadership materials. The position requires strong stakeholder management skills and the ability to synthesize complex information for diverse audiences.
Candidate Requirements:
Master’s degree with 8 years of experience or Bachelor’s degree with 10 years of experience
Experience as a central coordination point for senior leadership
Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 130 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org
ITS Vice Presidency Context:
The Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) enables the World Bank Group to achieve its mission of ending extreme poverty and boost shared prosperity on a livable planet by delivering transformative information and technologies to its staff working in over 150+ locations. For more information on ITS, see this video:https://www.youtube.com/watch?reload=9&v=VTFGffa1Y7w
Department Context
The World Bank Group Technology Office (ITSTO) defines and executes the technology strategy for the World Bank Group, ensuring that technological investments and standards deliver secure, resilient, and efficient platforms to support global operations. Through strategic planning, enterprise architecture, platform engineering, and core infrastructure management, ITSTO aligns technology initiatives with the Bank Group’s mission and business objectives.
ITSTO drives technology-enabled innovation, modernizes infrastructure, and enhances organizational agility. By fostering collaboration across all World Bank Group entities—including IBRD, IDA, IFC, MIGA, and ICSID—ITSTO leverages technology as a catalyst for accelerating development impact and advancing digital transformation. Its leadership ensures that technology serves as a strategic enabler for achieving the Bank Group’s development goals, empowering the institution to address emerging challenges and opportunities with greater efficiency and effectiveness.
Duties and accountabilities:
The Senior IT Program Officer is responsible for enhancing organizational effectiveness by overseeing seamless coordination across ITSTO, supporting leadership decision-making, and ensuring clarity, consistency, and timely execution of priorities. As a subject matter expert in IT Leadership Advisory and Strategy, this role serves as the key focal point for organizational activities—acting as an action orchestrator, information source, clearance provider, and referral point—to maintain alignment, streamline communications, and strengthen operational flow across the organization.
Below is a summary of the function’s expected key responsibilities and key competencies.
Key Responsibilities:
Coordination & Liaison
• Serve as the point person between ITSTO and leadership front offices, advisory teams, and other counterparts & key partners.
• Represent ITSTO in the tactical meeting, distribution list, and other communications channels.
Action Orchestration & Workflow Management
• Act as the air traffic controller, lead the management the flow of work, including the collection, coordination, and reporting of initiatives and updates.
• Oversee following through on actions, decisions, and commitments with leaders and teams.
Leadership Support & Advisory
• Accompany leaders, when appropriate, to surface and distill action items, maintain strategic awareness on organizational and cross-organizational matters.
• Advise and shape leadership decision-making by managing content preparation, enabling rapid review and informed strategic choices.
Communication, Clearance & Quality Assurance
• Steer leadership communications, oversee deadlines, and serve as an information source for stakeholders.
• When appropriate, serve as the final point of clearance for ITSTO materials—ensuring accuracy, consistency, and effectiveness—and advise or mobilize teams if further consideration or adjustments are required.
Selection Criteria
Education & experience
• Master’s degree with 8 years of experience or a Bachelor’s degree with a minimum of 10 years of relevant experience, or equivalent combination of education and experience.
• Demonstrated experience serving as a central coordination point for senior leadership, including tracking actions, managing follow-ups, and driving closure.
• Proven ability to manage workflow across multiple teams (intake, prioritization, sequencing, and status reporting) in a fast-paced environment.
• Strong stakeholder management skills, including representing a unit in cross-functional forums and maintaining effective partnerships with front offices and advisory teams.
• Ability to prepare, synthesize, and quality-check high-visibility leadership materials (briefs, talking points, dashboards) to support timely decision-making.
• Sound judgment and attention to detail to provide communications clearance/quality assurance (accuracy, consistency, alignment with priorities, and deadlines).
• Excellent written and verbal communication skills, with the ability to distill complex issues and communicate clearly to diverse audiences.
• High sense of urgency, discretion, and professionalism when handling sensitive information and competing priorities under tight timelines.
Preferred Certifications
• SAFe Agilist (SA)
• Digital Transformation
• Organizational Change Management
• Design Thinking
WBG Culture Attributes:
1. Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders. 2. Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact. 3. Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.
The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.
We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.
Learn more about working at the World Bank and IFC including our values and inspiring stories.
At Impactpool we do our best to provide you the most accurate info, but closing dates may be wrong on our site. Please check on the recruiting organization's page for the exact info. Candidates are responsible for complying with deadlines and are encouraged to submit applications well ahead.
Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.
Summary by Impactpool
The Senior IT Program Officer at the World Bank Group is responsible for enhancing organizational effectiveness by overseeing coordination across the Information and Technology Solutions (ITS) Vice Presidential Unit. This role involves supporting leadership decision-making, ensuring timely execution of priorities, and acting as a key focal point for organizational activities. The officer will manage workflows, oversee communications, and provide quality assurance for leadership materials. The position requires strong stakeholder management skills and the ability to synthesize complex information for diverse audiences.
Candidate Requirements:
Master’s degree with 8 years of experience or Bachelor’s degree with 10 years of experience
Experience as a central coordination point for senior leadership
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