ICT Senior Assistant

The UNOPS Global Portfolios Office (GPO) brings together diverse expertise to help partners deliver impact worldwide. With hubs in New York, Geneva, and Vienna, and expert teams operating globally, GPO leads multi-regional initiatives that advance sustainable development, climate action, and peacebuilding - including in some of the world’s most challenging environments. By leveraging our collective expertise and global networks, GPO supports UNOPS’ strategic priorities and the Sustainable Development Goals across more than 130 countries. We work closely with major global partners - including governments, international financial institutions, and UN agencies - to deliver a wide range of services, such as project management, fund management, hosting services, and HR support.

Not Required - part of GPO/NYPO

The Department of Operational Support (DOS) is responsible for the delivery and maintenance of the Information and Communications Technology (ICT) infrastructure, systems and software applications in support of the operational requirements of Peacekeeping Missions, Special Political Missions, as well as Department of Peace Operations (DPO) and DOS at Headquarters.

ICT is one of the fundamental components that enable substantive work of field missions. Timely and secure communications and information exchange within and between UN Peacekeeping Missions and Headquarters is critical to meet the core strategic, operational and tactical mandate of the United Nations. It is of paramount importance that robust, fault tolerant and scalable ICT infrastructure is in place to maintain operations in the event of natural or manmade disasters, disruption in the theatre of operation, or as Security Council mandates change.

The Service for Geospatial, Information and Telecommunications Technologies (SGITT) at the Unite Nations Global Service Center (UNGSC) provides a critical role as the as the resilient operational hub for the support and delivery of technology services and solutions to field operations and a broad range of Secretariat and United Nations system clients. As a unified, singular service provider, SGITT provides reliable, resilient and innovative, geospatial, communications and information technology services, including centralized connectivity, hosting and monitoring support, ensuring that staff members in field missions and at Headquarters have access to critical enterprise systems.

UNOPS has signed a Financial Agreement (FA) with UNGSC to provide Technology Programme Support Services including liaison & outreach support and event management conducted at UNGSC.

The ICT Senior Assistant will be based at the UNGSC within the United Nations Information and Communications Technology Facility (UNICTF) premises in Valencia, Spain, working under the Coordination Support Services Unit.  

The incumbent of this position will be a staff member of UNOPS under its full responsibility.

The purpose of this role is to provide timely, accurate, and actionable administrative, project and event coordination services. 

The ICT Senior Assistant provides administrative support to ensure effective delivery of projects and events. The role supports project planning, monitoring, reporting, logistics, communications and documentation.

Summary of Key Functions

1. Project Management 

2. Digital Marketing 

3. Digital Transformations  

Functional Responsibilities:

Under the overall supervision of UNOPS Senior Progranmme Manager and direct operational supervision of the Chief Coordination Support Services Unit, the incumbent will provide administrative and coordination support for all UNICTF related projects in an organized manner and will be responsible for:

Project Management

• Provide administrative and coordination support for project planning, implementation, monitoring and reporting in compliance with UN rules, regulations and Standard Operating Procedures (SOPs).

• Support and organize the needs-assessment meetings with stakeholders to gather requirements and prepare detailed project proposals, workplans, timelines, budgets, and supporting documentation.

• Assist in tracking project progress, deliverables, contracts, travel, workshops, and grants, ensuring timely follow-up and accurate documentation. 

• Support the preparation of reports, briefing materials, and internal meeting notes for management and stakeholders.

• Maintain tracking tools and ensure that project and operational data are up to date and properly archived.

• Liaise with the cost recovery team on project billing, invoicing, deposits, and financial settlements.

• Submit final documentation and invoices to the cost recovery team.

• Collect client and stakeholder feedback through standardized evaluation tools to assess project performance and satisfaction.

• Support the preparation of reports, briefing materials, and internal meeting notes for management and stakeholders.

Digital Marketing

• Supports the production of digital marketing materials (presentations, promotional content, visuals, social-media-ready assets, etc.) to enhance project visibility, outreach, and stakeholder engagement.

Digital Transformations

• Replace manual tracking with digital tools and automation to reduce errors and speed up project tasks

• Perform other duties as may be reasonably required and in line with the incumbent’s scope of services above

Required

• Secondary school (or equivalent) with 5 years of relevant experience OR

• Bachelor’s degree (or equivalent) in any discipline with 1 years of relevant experience.

Desired: 

• Certificate or diploma in Project Management is desirable

• Certificate in Digital Marketing is desirable

Required:

• Relevant experience is defined as administrative experience in an international/multi-cultural organization in the field of ICT, project management, event coordination or other related fields. 

• Knowledge of the Department of Operational Support, UN Systems and Applications and Staff Regulations and Financial Rules.

• Proficient knowledge of Microsoft 365 and MS Project is required.

Desirable

• Experience in Digital Marketing is desirable.

• Experience in developing automation solutions and working with low-code platforms is desirable.

• Please note that UNOPS does not accept unsolicited resumes. 
• Please note that UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered. 
• Please note that only shortlisted candidates will be contacted and advance to the next stage of the selection process, which involves various assessments. 
• UNOPS embraces diversity and is committed to equal employment opportunity. Our workforce consists of many diverse nationalities, cultures, languages, races, gender identities, sexual orientations, and abilities. UNOPS seeks to sustain and strengthen this diversity to ensure equal opportunities as well as an inclusive working environment for its entire workforce. 
• UNOPS evaluates all applications based on the skills, qualifications and experience requirements outlined in the vacancy announcement. We are committed to considering all candidates in a fair and transparent manner, and we value diverse perspectives and experiences, including those of women, indigenous and racialized communities, individuals with diverse gender identities and sexual orientations, and people with disabilities.
• We would like to ensure all candidates perform at their best during the assessment process. If you are shortlisted and require additional assistance to complete any assessment, including reasonable accommodation, please inform our human resources team when you receive an invitation.

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post. 
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS. Refreshers or new mandatory courses may be required during your contract. Please note that you will not receive any compensation for taking courses and refreshers. For more information on a retainer contract here. 
• For more details about the contract types, please click here.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions, as well as other relevant accountability frameworks. In addition, all personnel must demonstrate an understanding of the Sustainable Development Goals (SDGs) in a manner consistent with UN core values and the UN Common Agenda. 
• It is the policy of UNOPS to conduct background checks on all potential personnel. Recruitment in UNOPS is contingent on the results of such checks.