ICT Associate

Job Description

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Applications are welcome from internal and external candidates. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal and internal-equivalent candidates are considered as first-tier candidates.

Organizational Context and Scope

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental, and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants. 

Under the guidance and direct supervision of the National Resource Management Officer and the overall supervision of the Head of Office, the incumbent will be responsible for assisting office IT activities in accordance with IOM regulations, instructions and guidelines. The duties of the incumbent are as follows:

Responsibilities

1. Support the review of technical requirements during the procurement process related to IT services, purchase of IT equipment and participate in field visits for quality assurance under the guidance of supervisor

2. Act as IT Focal Point for the Mission; supporting Regional IT Focal point in maintaining and troubleshooting of IOM network in general (mostly hardware) and managing user accounts.

3. Assisting in setting up and maintaining mission IT equipment to support data integrity, security and availability; report equipment issues and liaise with the supervisor regarding repair or replacement.

4. Assisting with data backup, restore, data validation and security procedures to support data integrity and availability.

5. Assist in the procurement of ICT, communications, electrical and data security services and equipment for office needs, as well as for donations, in accordance with established procedures.

6. Assist in the preparation of the inventory list and maintain the information updated; assist in the preparation of the year-end asset inventory and the list asset disposal list.
7. Assist in monitoring regular data backups and restoring of data. 
8. Provide basic support in resolving routine technical and software problems encountered by the staff, escalating complex problems to appropriate IT support teams.

9. Support installation, setup and maintenance of new IT equipment for office needs under the supervision of regional senior IT staff.

10. Carry out all activities in accordance with ICT standards, policies, rules and guidelines, as defined by ICT Headquarters and ICT Manila.

11. Coordinate all network installations and modifications with IOM ICT Global User Support.

12. Assist in coordinating planned technology upgrades (IT software and hardware) and help manage regular updates of the endpoint tools such as antivirus, Zscaler and other software and the distribution of the updates to all the workstations.

13. Collaborate constructively with the project team in supporting the development and implementing of technology solutions as well as in carrying out all its administrative and technical aspects, in line with IOM’s policies and procedures, as well as donor requirements.

14. Support the project team in drafting and reviewing ICT‑related documents. 

15. Assist with the technical evaluation of the tender documents with the RMU and participate in the technical clarification meetings with Service Providers/Vendors.

16. Perform other duties as may be assigned 

Qualifications

Required Qualifications and Experience

Education

• High School diploma with five years of relevant experience; or,

• Bachelor’s Degree in Computer Science or Information Technology or related fields from an accredited academic institution with three years of relevant professional experience.

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

• Experience with Windows Server software in a multi-site environment, MS Office, Antivirus Software and IT utilities. Experience with HP/Compaq, IBM and Cisco equipment is an advantage.

• Hands-on experience of Windows based server/client systems (installation, configuration, administration, maintenance and troubleshooting).

• Experience in the preparations and review of Terms of References, Technical Specifications is an advantage.

Experience in working in an international environment and in liaising with a variety of partners at all levels of the hierarchy. Experience in working in IOM is an advantage.

Skills

• Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines.

• High level of dependability. Proactive and responsible for implementation quality and client satisfaction in general.

• Demonstrated problem-solving attitude and skills.

• Good written and spoken communication skills, good interpersonal skills, and ability to work in a multicultural environment.

• Good English drafting skills.

• Ability to work in a team environment. 

• Ability to present ideas in a user-friendly language to non-technical staff and end-users’ knowledge of an issue-tracking system an advantage.

• Excellent computer skills.

Languages

All IOM staff members in all categories are required to be fluent in one of the IOM's official languages (English, French, Spanish).

For this position, Fluency in English and Macedonia (oral and written).

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators Level 1

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Please refer to this link for guidance on IOM Job Category.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.

No late applications will be accepted. Only shortlisted candidates will be contacted.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Required Skills

• • Ability to present ideas in a user-friendly language to non-technical staff and end-users’ knowledge of an issue-tracking system an advantage.
• • Ability to work in a team environment.
• • Demonstrated problem-solving attitude and skills.
• • Effective organizational skills and ability to establish priorities and plans, ability to work under pressure and cope with deadlines.
• • Excellent computer skills.
• • Good English drafting skills.
• • Good written and spoken communication skills, good interpersonal skills, and ability to work in a multicultural environment.
• • High level of dependability. Proactive and responsible for implementation quality and client satisfaction in general.

Job info