ICT Associate

For 70 years, UNICEF has been working on the ground in 190 countries and territories to promote children's survival, protection and development. The world's largest provider of vaccines for developing countries, UNICEF supports child health and nutrition, good water and sanitation, quality basic education for all boys and girls, and the protection of children from violence, exploitation, and AIDS. UNICEF is funded entirely by the voluntary contributions of individuals, businesses, foundations and Governments.

Established in 1946, UNICEF is the United Nations agency charged with ensuring the rights and well-being of children around the world. UNICEF has been on the ground in Tanzania since 1954 as part of its emergency operations, though the office was set up in 1975. The UNICEF programme in Tanzania prioritizes the monitoring of emerging trends and their impact on children, the country’s development landscape and use of evidence and successful pilots to leverage investments and wider coverage of quality services for children. The programme also aims to strengthen children’s and communities’ engagement in their own development. In Tanzania, UNICEF supports programmes in health, nutrition, HIV/AIDS, education, child protection and water and sanitation. Cross-cutting themes are work around social policy, budgeting and financing, gender, behavioral change, communication and partnerships. The Child Protection programme for UNICEF Tanzania is centered at supporting the implementation of the government’s second National Plan of Action to end Violence Against Women and Children (2024/2025 – 2028/2029). In Kigoma, UNICEF is also leading the Violence Against Women and Children (VAWC) theme of the second United National Kigoma Joint Programmes (KJP II) supported through UNICEF, UNWomen, UNHCR, UNFPA and IOM.

Under the direct supervision of Digital Impact & Innovation manager, the UN Volunteer will undertake the following tasks:

• Support the ICT team in coordination and follow-up with telecom and technology partners including Vodacom, TTCL, Yas/Honora, Sat Afrique, IEC Telecom, and Marlink.
• Support tracking of contracts, POs, invoices and subscriptions for:
o Mobile voice and data services
o Microsoft Teams Telephony and SIP services
o VHF radio communications
o Satellite connectivity (Thuraya, BGAN, VSAT)
• Support coordination with vendors to ensure continuity of services and timely issue resolution.
• Support on UNICEF mobile number registration, sim card replacements.
• Support on Inventory and Asset count
• User Support: Provide day - day technical assistance to staff members,
• Provide support:
o Hardware (Installation, troubleshooting, Maintenance of Computers and Printers
o Network support (Connectivity, Wi-Fi, LAN/WAN troubleshooting)
o Software (Installation, Updates and troubleshooting)

Furthermore, UN Volunteers are required to:
• Network and build relationships with local organizations, groups or individuals and support and/or participate in local volunteering initiatives.
• Encourage, mobilize and support co-workers, fellow UN Volunteers and members of the local community to play an active part in development on a voluntary basis.
• Initiate and/or participate in local volunteer groups, including assisting them in submitting stories and experiences to the World Volunteer Website.
• Discuss with supervisors on how volunteerism for development can be mainstreamed through the assignment and integrating activities that promote volunteerism for development into work plans.
• Build on this DOA template will ensure further advocacy through the promotion of volunteerism within the programme/project and within the context of the assignment. Including in DOA gives greater recognition and legitimacy to this commitment with concerned host organizations and partners.
Results/Expected Output: update where applicable

• Consistent and timely coordination with telecom and technology partners (Vodacom, TTCL, Yas/Honora, Sat Afrique, IEC Telecom, Marlink), resulting in fewer service interruptions and faster issue resolution.
• Well‑maintained trackers for all contracts, purchase orders, invoices, and subscriptions across mobile voice/data, Teams Telephony/SIP, VHF radio, and satellite services, ensuring timely renewals and financial compliance.
• Timely processing of UNICEF mobile number registrations and SIM card replacements, contributing to a smooth onboarding and operational continuity for staff.
• Updated ICT inventory records and periodic asset verification completed, resulting in accurate asset tracking and reduced discrepancies.
• Efficient day‑to‑day user support provided, with measurable improvements in user satisfaction, reduced ticket resolution time, and improved staff productivity.
• Hardware, network, and software issues consistently resolved in a timely manner, contributing to high system availability and minimized downtime.
Furthermore, UN Volunteers are required to:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day)
• Be acquainted with and build on traditional and/or local forms of volunteerism in the host country Provide annual and end of assignment reports on UN Volunteer actions, results and opportunities using UNV’s Volunteer Reporting Application
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.
• Assist with the UNV Buddy Programme for newly arrived UN Volunteers
• Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organizations to use the UNV Online Volunteering service whenever technically possible.