Location: Yobe State, Nigeria

Position Status: Full-time

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action — helping people triumph over adversity and build stronger communities from within, now and for the future. In Nigeria, Mercy Corps operates in over 13 states focusing on key thematic areas of humanitarian response, conflict mitigation and adolescent girls’ empowerment.

Program / Department Summary

Mercy Corps has been present in Nigeria since 2012, focusing its interventions on adolescent girls' empowerment, economic development and conflict mitigation. With the insurgency spilling over from the Northeast of Nigeria and causing displacement of millions of individuals. Mercy Corps started its humanitarian response in 2014 to address the rising humanitarian needs with funding from institutional donors, foundations and private corporations, Mercy Corps continues to provide assistance to meet the basic needs of vulnerable populations in the areas of food security, shelter, water and sanitation. protection, and livelihoods.

With the recognition of the protracted crisis in Northeast Nigeria, Mercy Corps' strategy and expansion plans aim to address the root causes of the crises  and seek to build long-term resilience of communities with integrated programs focusing on the recovery of markets and livelihoods. social cohesion and social protection. and youth empowerment with emphasis on adolescent girls and boys. With multiple funding streams from large institutional donors and foundations, Mercy Corps' programs in Northeast Nigeria continue to scale up and serve communities by transitioning them from humanitarian aid to early recovery programs.

 General Position Summary

The Communications and Learning Officer will support Mercy Corps programs in Northeast Nigeria by documenting program implementation, capturing lessons learned, and producing communication products that demonstrate program impact.

Working closely with program teams and monitoring and evaluation staff, the officer will gather field-based insights, document beneficiary experiences, and translate program achievements into clear and compelling communication materials. The role will also support organizational learning by helping document best practices, program innovations, and operational lessons that can inform future programming. The Communications and Learning Officer will be based in Damaturu and will work closely with program teams across Yobe and Borno States while reporting to the Senior Communications and Learning Officer in Maiduguri.

Essential Job Responsibilities

PROGRAM DOCUMENTATION

  • Document program activities and implementation processes through field visits, interviews, and observation.
  • Capture beneficiary stories, testimonials, and community perspectives from program locations.
  • Produce written documentation of program activities including success stories, human interest stories, and case studies.

COMMUNICATIONS AND CONTENT DEVELOPMENT

  • Develop communication products that highlight Mercy Corps program achievements and impact.
  • Support the preparation of communication materials for internal and external audiences including program updates, briefs, and reports.
  • Ensure all communication materials adhere to Mercy Corps branding and visibility guidelines.

LEARNING AND KNOWLEDGE MANAGEMENT

  • Support the documentation of lessons learned and best practices emerging from program implementation.
  • Assist in organizing learning sessions, reflection meetings, and After Action Reviews.
  • Contribute to knowledge-sharing efforts across program teams.

VISUAL DOCUMENTATION

  • Capture and organize photographs documenting program activities and outcomes.
  • Maintain a library of photos and communication materials for program use.
  • Ensure ethical standards and informed consent procedures are followed when collecting visual content.

Collaboration with Program and MEL Teams

  • Work closely with program staff to identify important stories and learning opportunities.
  • Coordinate with Monitoring, Evaluation and Learning (MEL) teams to ensure communication products accurately reflect program data and results.

SECURITY

  • Ensure compliance with security procedures and policies as determined by country leadership.
  • Proactively ensure that team members operate in a secure environment and are aware of policies.

ORGANIZATIONAL LEARNING

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

ACCOUNTABILITY TO BENEFICIARIES

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

  • Bachelor’s degree in Communications, Journalism, Development Studies, Social Sciences, or a related field.
  • At least 3 years of professional experience in communications, documentation, or knowledge management within humanitarian or development programs.
  • Demonstrated experience writing program stories, reports, or communication materials.
  • Strong photography, videography, and design skills.
  • Strong written and verbal communication skills in English.
  • Experience conducting interviews and gathering field-based documentation.
  • Ability to work collaboratively with multidisciplinary teams.
  • Strong team coordination. listening, and consensus building skills.
  • Fluency in Hausa.

Supervisory Responsibility

None

Accountability

Reports Directly To: Senior Learning and Communications Officer

Works Directly With: MEL, Programs

Success Factors

A strong team member   will be conscientious. with excellent judgement, capable of multi-tasking, prioritising, problem-solving and attention to detail with strategic vision.  S/he must have the confidence, and humility, to work effectively with a large variety of people who will be diverse culturally, economically and in social status. S/he must be sensitive to political and cultural nuance and able to consistently apply excellent judgment to a variety of demanding and fast-changing situations, as well as the ability to foster solid working relationships with Mercy Corps staff and CBOs. Working as part of a team and coordinating with project personnel, as well as strong organizational skills, are essential to this position.

Field Visits

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws. customs and MC's policies. procedures, and values always and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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Before applying, please make sure that you have read the requirements for the position and that you qualify. Applications from non-qualifying applicants will most likely be discarded by the recruiting manager.